Customer Reviews for Auto Referral Service
(U-Haul Neighborhood Dealer)

766 reviews

2139 Defense Hwy   Crofton, MD 21114

(410) 774-5723

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(410) 774-5723

2139 Defense Hwy
Crofton, MD 21114

Services at this Location:

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric I. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
5.0

Our truck was ready to go and in great condition before we even got there. The sales man even got to the store early to help out!

SAMUEL J. 
Rating:
5.0

Great customer service from Mike

Glen R. 
Rating:
5.0

The whole process of using the app to obtain a truck was disorganized. The key wasn't where it was supposed to be. The office was closed. Thankfully, a p/t employee showed up to assist me. This experience was poor to bad. Although the location is super convenient, I'd be remiss to rent a truck from u-haul again.

Jan G. 
Rating:
5.0

Owner of the Crofton location went above and beyond to help me get my truck out on Saturday.

Matt K. 
Rating:
2.0

Not only was the service poor but I actually received a call the next day stating that I needed to return the truck that was already there!

RACHEL F. 
Rating:
5.0

Allow vehicle to be returned to location customer lived closest to.

Deborah S. 
Rating:
5.0

Both gentlemen we worked with did a really good job of explaining everything. We bought the correct boxes, thanks to Mr. Lee. Really liked the experience. Joe Woodell, Crofton

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

Claudette R. 
Rating:
4.0

Customer did not leave a comment.

sukhbir J. 
Rating:
5.0

Everyone was very clear when describing our renting, all details and the return process.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

NORMAN F. 
Rating:
5.0

Used their service multiple times. Quick and friendly service.

GADIEL R. 
Rating:
5.0

Customer did not leave a comment.

RYDER R. 
Rating:
5.0

The tire pressure light was on in the van I rented

FREDERICK R. 
Rating:
5.0

Good customer service

OKARINA R. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

I will never rent from this location again and will strongly encourage others to go to a different location and/or a different rental service. I did call the corporate number and they were extremely helpful in resolving my issue, however it should have never been necessary. In short, the location attempted to over charge me by falsifying the fuel amount. They thought I could not prove the accuracy of my claim, however I was very well documented. Once they realized they were caught, they abandoned their attempts to overcharge me. The fact that they so willingly lied to get more money is unacceptable and I would hope that Uhaul takes actions to ensure that other people don't unknowingly get taken advantage by this location.

ANTHONY A. 
Rating:
4.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY N. 
Rating:
5.0

Customer did not leave a comment.

JACINTA D. 
Rating:
3.0

Customer did not leave a comment.

RALPH V. 
Rating:
5.0

Wonderful employees

NANCY T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

There is a U-Haul location closer to me, but they did not have the size truck I needed and by luck I was directed to this location. The level of service and attention to detail I was provided was outstanding. I would recommend this office to anyone in need of rental service. Thank you Sir.

Albert A. 
Rating:
5.0

There are many places to rent a truck. I prefer this location due to the level of service, respect, and attitude of Mr. Lee.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Excellent customer service. Everything was simple, easy and fast.

LOGAN P. 
Rating:
2.0

You all should do a BETTER JOB wuth expecting your trucks before people reserve them!

Daryl Q. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
5.0

The online check in did not work properly, thankfully the manager of this location was very helpful and was able to figure it out.

Eric W. 
Rating:
5.0

Wonderful customer service.

Dora A. 
Rating:
5.0

I was steered to this location because Annapolis didn't have a truck available at the time I booked. But, it worked out well!. Mr. Lee had the truck ready 2.5 hours ahead of my original pick-up time. I was able to pick-up the truck and move-up other appointments. Mr. Lee is very friendly. We will refer friends and come back to see Mr. Lee again. Keep up the good work! H. Forney

Hannah F. 
Rating:
5.0

Customer did not leave a comment.

dori G. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Mr. Lee was nice to work with I will use the company again.

CROFTON CARE AND C. 
Rating:
5.0

The gentleman that helped us was very efficient and personable.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Very prompt and professional service. Thanks

KRISMA W. 
Rating:
4.0

Convenient, nice owner.

JOEL R. 
Rating:
1.0

Despite being listed as open, no one was at the location, nor answering phones. I tried to drop off my trailer, but was extremely anxious in just leaving it along with a voicemail. Would not recommend to anyone. It's been almost a week and i have yet to receive any follow up phone calls or emails, so i have to assume that they counted it as returned, since i was unable to use the online return portion as well.

Rachelle J. 
Rating:
1.0

The person who attended to us would not change our drop off location because he said he had to go watch football and did not have time. Train workers on customer service!

Janelle H. 
Rating:
5.0

Customer did not leave a comment.

Taren M. 
Rating:
5.0

Customer did not leave a comment.

Dillan T. 
Rating:
5.0

Can not say enough about how helpful, professional, and courteous Mr. Lee was at the Crofton location. Fine gentleman to deal with.

GREGG K. 
Rating:
1.0

Charged me for insurance I did not want. Snuck it right in there. Unfortunately, was too late for me to do anything about. These guys are very sneaky.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

JENNY H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great Lester was very helpful

John M. 
Rating:
3.0

Customer did not leave a comment.

Michele V. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO R. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

DEMORRIS H. 
Rating:
1.0

I put gas in and was marked as not. Check in to rent took over 20 min.

Ryan W. 
Rating:
3.0

I have recommended this location to family members and friends. The vehicles are always maintained in "top notch" condition. the procedure for reserving and returning equipment is very efficient! I do understand the facility is undergoing renovation. The only facility we use!!!

ARLEAN A. 
Rating:
5.0

Staff was friendly and helpful. Equipment was readily available and clean. Ran great. Key drop was helpful as it was about 11:45 PM when I returned it. All good!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
2.0

Upon returning my truck via the mobile app it wouldn't accept my photos I was taking to show the truck was clean. After 45 minutes or more I finally gave up and hit no the truck was not clean so I could move on. I was then subjected to paying 25 dollars extra even though I left the truck in good clean condition. I wrote an email in response to the incident along with the bill and was never contacted. I am highly pissed!

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

pauline J. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Location is great; using the app the worse!

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Pauline J. 
Rating:
5.0

All is well and perfect

MOHAMED W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Barrett J. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Mr. Lee always rises to the occasion and does what he can for me, even when it's last minute. Thank you for awesome service!

LISA M. 
Rating:
4.0

Customer did not leave a comment.

MARGARET D. 
Rating:
5.0

Professional and personable service.

Linda M. 
Rating:
5.0

Nothing

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

LEROY S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad U. 
Rating:
5.0

Thank you Mr. Lee for an amazing and courteous job well done! We will definitely be calling again.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Ava L. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN T. 
Rating:
3.0

They close at 1pm which seemed rather early for folks wanting to drop off equipment after unloading at our destination.

Virginia F. 
Rating:
3.0

The actual office cleanliness is less than desirable.

JOHN B. 
Rating:
3.0

Quick and easy pick up.

Stephanie B. 
Rating:
5.0

Clean environment, contactless check in and great customer service

Bryan J. 
Rating:
5.0

Great customer service!

EMILY F. 
Rating:
5.0

Customer did not leave a comment.

Katherine Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

MICHAELALAN C. 
Rating:
5.0

Customer did not leave a comment.

TIMMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Sky C. 
Rating:
1.0

I got charged an entire extra day when I only used the truck from 10:45 am to 7:15 pm. Yet my money won't get returned.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JERARLD P. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Everything was great the gentleman that helped was fast and got us in and out quickly

Keith T. 
Rating:
5.0

The gentleman at the U-Haul pick was very nice. I was stuck in traffic on my way to pick up the truck, so I call him and he said take your time he has my truck ready.

BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

John Jae T. 
Rating:
5.0

Mr Lee is fantastic man. Very good customer services.

jean paul L. 
No reviews have been submitted for this location.

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