Customer Reviews for Auto Referral Service
(U-Haul Neighborhood Dealer)

808 reviews

2139 Defense Hwy   Crofton, MD 21114

(410) 774-5723

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Wed: 9 am - 1 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(410) 774-5723

2139 Defense Hwy
Crofton, MD 21114

Services at this Location:

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Wed: 9 am - 1 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Mr. Lee was very knowledgeable and helpful. The store was well stocked with boxes and other supplies needed for my move. Although the hours are somewhat limited, the location is open 7 days a week and before/after hour pick-up/drop-off are readily available. This was a more positive experience than ones I have had with other U-Haul's. I would highly recommend the Crofton location.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Mr. Lee does an excellent job running this U-Haul. He answered all my questions and helped me with the equipment. I highly recommend Mr. Lee's U-Haul to all my friends.

David L. 
Rating:
5.0

I would just let customers know if you have a pet or items with pet hair to just vaccum it out before returning it. My experience with this office has been very good & have had nothing but great service.

PETRINE S. 
Rating:
5.0

Representative was courteous and organized. Very helpful.

Rose C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

PAUL CHARLES T. 
Rating:
4.0

Great staff--very helpful with getting me to back the trailer in to the right spot.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
4.0

Customer did not leave a comment.

Shondriette K. 
Rating:
5.0

Customer did not leave a comment.

LaShunda R. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

Jordan N. 
Rating:
5.0

The manager is a great guy and runs a tight ship. ARS is always my first choice for uhaul van rentals in the Crofton/Annapolis area.

PAUL S. 
Rating:
5.0

It was a positive experience. The process was efficient, and I received professional service. I would definitely use this location in the future.

DARLENE B. 
Rating:
5.0

Quick in and out. Uhaul representative sent text to upload documents before hand. Fastest process I have been through for a truck rental. First time at this location.

JASON T. 
Rating:
5.0

The customer Service at this location was awesome. Continue the good work always.

CYNTHIA H. 
Rating:
3.0

Phone person was rude and impatient with

ROSA S. 
Rating:
5.0

The movers were excellent. They went above and beyond for me and my dad. I moved my dad under unfortunate circumstances and the movers were professional, kind, and hard working. It's hard to express just how helpful they were. Thank you!!

TINA B. 
Rating:
3.0

Customer did not leave a comment.

Leonard P. 
Rating:
5.0

Very smooth pick-up. Arrived 10 minutes early and was taken care of immediately!

HUGHEDWARD C. 
Rating:
5.0

Extremely helpful personnel.

Lawrence A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Outstanding

DARIUS T. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Excellent customer service!! Friendly, personable, well knowledgeable, and timely.

KADIJA K. 
Rating:
5.0

Good customer service

Ghulam K. 
Rating:
5.0

Fantastic service and function. I would definitely recommend and use again.

John M. 
Rating:
5.0

I received the best customer service from Mr. Lee

MAKENZY T. 
Rating:
5.0

Store attendant was friendly and knowledgeable. Will return for future needs.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

ROLAND F. 
Rating:
3.0

Tell them to let customers know that locations do not take cash

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Very easy deal

Oscar E. 
Rating:
5.0

Excellent customer service everything was fabulous

Michael U. 
Rating:
1.0

Then attendant wasn't present when i arrived. And you added a safe tow fee I didn't want. Your website is annoying trying to add in fees and things i don't want. I didn't see where I need to say no, i don't want that when i checked in. very annoying.

Michael F. 
Rating:
2.0

you calling when are working too many time holding me up

KENNETH J. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Eric I. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
5.0

Our truck was ready to go and in great condition before we even got there. The sales man even got to the store early to help out!

SAMUEL J. 
Rating:
5.0

Great customer service from Mike

Glen R. 
Rating:
5.0

The whole process of using the app to obtain a truck was disorganized. The key wasn't where it was supposed to be. The office was closed. Thankfully, a p/t employee showed up to assist me. This experience was poor to bad. Although the location is super convenient, I'd be remiss to rent a truck from u-haul again.

Jan G. 
Rating:
5.0

Owner of the Crofton location went above and beyond to help me get my truck out on Saturday.

Matt K. 
Rating:
2.0

Not only was the service poor but I actually received a call the next day stating that I needed to return the truck that was already there!

RACHEL F. 
Rating:
5.0

Allow vehicle to be returned to location customer lived closest to.

Deborah S. 
Rating:
5.0

Both gentlemen we worked with did a really good job of explaining everything. We bought the correct boxes, thanks to Mr. Lee. Really liked the experience. Joe Woodell, Crofton

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

Claudette R. 
Rating:
4.0

Customer did not leave a comment.

sukhbir J. 
Rating:
5.0

Everyone was very clear when describing our renting, all details and the return process.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

NORMAN F. 
Rating:
5.0

Used their service multiple times. Quick and friendly service.

GADIEL R. 
Rating:
5.0

Customer did not leave a comment.

RYDER R. 
Rating:
5.0

The tire pressure light was on in the van I rented

FREDERICK R. 
Rating:
5.0

Good customer service

OKARINA R. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

I will never rent from this location again and will strongly encourage others to go to a different location and/or a different rental service. I did call the corporate number and they were extremely helpful in resolving my issue, however it should have never been necessary. In short, the location attempted to over charge me by falsifying the fuel amount. They thought I could not prove the accuracy of my claim, however I was very well documented. Once they realized they were caught, they abandoned their attempts to overcharge me. The fact that they so willingly lied to get more money is unacceptable and I would hope that Uhaul takes actions to ensure that other people don't unknowingly get taken advantage by this location.

ANTHONY A. 
Rating:
4.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY N. 
Rating:
5.0

Customer did not leave a comment.

JACINTA D. 
Rating:
3.0

Customer did not leave a comment.

RALPH V. 
Rating:
5.0

Wonderful employees

NANCY T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

There is a U-Haul location closer to me, but they did not have the size truck I needed and by luck I was directed to this location. The level of service and attention to detail I was provided was outstanding. I would recommend this office to anyone in need of rental service. Thank you Sir.

Albert A. 
Rating:
5.0

There are many places to rent a truck. I prefer this location due to the level of service, respect, and attitude of Mr. Lee.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Excellent customer service. Everything was simple, easy and fast.

LOGAN P. 
Rating:
2.0

You all should do a BETTER JOB wuth expecting your trucks before people reserve them!

Daryl Q. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
5.0

The online check in did not work properly, thankfully the manager of this location was very helpful and was able to figure it out.

Eric W. 
Rating:
5.0

Wonderful customer service.

Dora A. 
Rating:
5.0

I was steered to this location because Annapolis didn't have a truck available at the time I booked. But, it worked out well!. Mr. Lee had the truck ready 2.5 hours ahead of my original pick-up time. I was able to pick-up the truck and move-up other appointments. Mr. Lee is very friendly. We will refer friends and come back to see Mr. Lee again. Keep up the good work! H. Forney

Hannah F. 
Rating:
5.0

Customer did not leave a comment.

dori G. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Mr. Lee was nice to work with I will use the company again.

CROFTON CARE AND C. 
Rating:
5.0

The gentleman that helped us was very efficient and personable.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Very prompt and professional service. Thanks

KRISMA W. 
Rating:
4.0

Convenient, nice owner.

JOEL R. 
Rating:
1.0

Despite being listed as open, no one was at the location, nor answering phones. I tried to drop off my trailer, but was extremely anxious in just leaving it along with a voicemail. Would not recommend to anyone. It's been almost a week and i have yet to receive any follow up phone calls or emails, so i have to assume that they counted it as returned, since i was unable to use the online return portion as well.

Rachelle J. 
Rating:
1.0

The person who attended to us would not change our drop off location because he said he had to go watch football and did not have time. Train workers on customer service!

Janelle H. 
Rating:
5.0

Customer did not leave a comment.

Taren M. 
Rating:
5.0

Customer did not leave a comment.

Dillan T. 
Rating:
5.0

Can not say enough about how helpful, professional, and courteous Mr. Lee was at the Crofton location. Fine gentleman to deal with.

GREGG K. 
Rating:
1.0

Charged me for insurance I did not want. Snuck it right in there. Unfortunately, was too late for me to do anything about. These guys are very sneaky.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

JENNY H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great Lester was very helpful

John M. 
Rating:
3.0

Customer did not leave a comment.

Michele V. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO R. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
No reviews have been submitted for this location.

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