I had a 9am appointment scheduled and didn't open until 9:30am, was unorganized, couldn't find keys to truck and etc. Was just about an hour late getting out of shop and an hour late getting to my scheduled pickup appointment with them truck. Then to get the receipt from the rental and being over charged by double is mind blowing and completely unacceptable. This needs to be addressed and fixed ASAP!
DAVID S
Auto Referral Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crofton, MD 21114
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Hi I got charged for someone else’s account because I was a reference on their rental not fair. Also it said online I can drop off at a different location I did they said they were going to charge me.
Deborah YI was charged for 2 days when I rented for 3hrs
CHAZ BThe manager at this location was extremely helpful. All of our needs were met
DANIEN SOffice was a cluttered mess. No one was present in or around the location to receive the trailer. We arrived around, and did not see anyone for 45 minutes despite arriving within operating hours and calling the business number mulriple times. We ended up having to contact uhaul customer support to find out how to return the trailer without speaking with a person directly. Left trainer and a note for the company, since my rental contract was virtually sent and not in hard copy format. The whole price not only wasted 30 min of my day, but left me quite anxious that I would be charged more for leaving the trailer without officially handing it over to someone. I would not recommend this location to anyone, and think uhaul should rethink using them as well.
ANDREW L