The fact that the store manager was late to open didn't help.
SEBASTIAN P
Customer Reviews for Automated Door Products Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at this location was very kind and helped us through the check in process when the app was being slow for us. I have nothing bad to say about this location or the man running it. The location on 1500 International in Spartanburg on the other hand was incredibly unhelpful and gave us the run around the day of our move. Even though they had trucks available in the size we had requested and they moved our reservation to a location that was closed they still wouldn't let us rent one of their trucks and made us drive an extra 20 minutes out of our way just to get the truck we needed.
Samantha BMy U-Haul experience was TERRIBLE! I had a Reservation # 26407823, for Kush Food Mart in Wellford, SC. I got there and there was NO TRAILER! I asked the guy working and he was no help. He was like "we don't have a trailer", and "we sold it long time ago", etc. No, "I'm sorry", or "let me help you find another", nothing, no help, just "we don't have a trailer." WTH? Keep in mind I drove from OH to SC, so I REALLY HAD to have a trailer. I had to call around, try to find a trailer. Talk about stressful! I drove to one dealer and there was no one around. I found a guy next door, and he said something about the guy left for a doctor's appt, no idea when he would be back... So, I had to drive to yet another dealer (my third) and there I FINALLY got a trailer. My god, what was the point of taking my reservation???
EDWARD PI’ve used this location many times for a reason, excellent service and a friendly staff that always makes the business transition painless. I highly recommend using this UHaul location.
JOSEPH RGreat customer service, I have rented from this location multiple times.
JOSEPH MGreat folks!
Eric BThe truck was clean but none of the equipment I rented was on the truck. I’ve been charged for the rental of the equipment. Because I didn’t have any dollies or pads, I had to go buy some which delayed my move resulting in a $77 extra fee. Absolutely horrendous customer service from uhaul - every rep I spoke to basically just shrugged their shoulders and said too bad.
Megan MThey are great and easy to work with
Sean CGreat experience-thank you
BRADLEY PAlready have recommended the location to a friend who is moving next month. Amazing staff there to help you along the way.
DEREK WEasy to access and ran great. Thanks!
DENNIS RJust excellent people, very Kind and transparent.
OSLAY XThis is the second time I’ve rented from Automated Door Products. Their location is easily accessible. They are very professional with all details for pick up and return handled smoothly. I certainly recommend them and look forward to doing business again.
NEAL WWonderful place to do business.
CHARLES DCommunication with someone easier is about the only thing
Charles CAwesome customer service
CHARLES FGreat location, great management!
Peter BThe owner of this facility is one of the nicest people I have ever met. Highly recommend Automated Door Products!
DUANE SExcellent service, equipment was in great shape
MICHAEL EMy experience was a good one with Uhaul. The Uhaul app is easy to use and all questions were answered in detail. I would recommend to friends for the future.
KAREN SEverything was Great !!
Will TThe truck was clean and ready to go, however from a maintenance perspective the steering alignment was off quite a bit, the entire trip the truck wanted to pull to the right. I had to hold the steering wheel about 45* to the left to keep the truck going straight.
Jacob KThe truck we remted was not available, but he provided a different size and we were on the way!
ELAINE JThis was a self service drop off.
Jason BA+ Service. Super nice, clean rental trailers. Thank you!
Aaron KThe truck we rented had damage and yall tried to charge us for it. I am not ok with that
Angela VLo único malo fue que la app no funcionó para recogerlo ni para devolverlo
Wilmar MIt was great overall
Victor P…Great customer service …I ran into heavy traffic so I was late and had to redo everything which was very time consuming…Maybe a little extra time being allowed in such cases
Katrina MQuick and easy access. Customer service was great!
Delisa OFriendly knowledgeable guy. Processed quickly. Answered all questions. Would use again.
Charles BSecond time we have used this same location and the equipment was UNSAFE. The first time being the employee assisting with an incorrect ball on the hitch. Had this came apart it could have been catastrophic. The second time the truck had absolutely no heat or defrost. The dials almost seemed to be glued to the point it would not turn at all.
Tiffany Wnice, friendly experience
Joshua BThe location looked like a hole in the wall. It appeared as just enough space was allotted for U-Haul to receive equipment. Not set for for customers.
Luis MThe man who works here is so kind. I have rented from him twice now. He’s so easy to work with and I highly recommend his business.
Mandy REasy experience
Teslyn HThe automatic door pick up was such a hassle. Would rather be face to face.
Amanda CThe place where I rented my trailer was not the issue. He’s courteous and works in a timely manner. However U Haul sent me a bill for toll usage which I have no problem paying. The problem is I contacted U Haul and requested the documentation proving that there was in fact a toll and asked them to NOT take funds out of my account before providing documentation. You guessed it Corporate U Haul can’t follow and respect a simple request and just helped themselves to funds without providing any proof or paper trail that this occurred. Then when trying to contact them it’s impossible to get a good e mail OR for them to pick up the phone. I doubt this will go anywhere for anyone to see because the corporate folks are low integrity… they have no right to deduct funds without: 1. My permission and 2. Without proving there were tolls!! No wonder Penske and every other moving company is kicking their corporate behinds!! Enjoy your money because we’re done with U Haul.
Stephen RVery gentleman. Courteous and friendly. Got me in and out quickly.
Michael PThe individual did not properly view the towing equipment I had on my vehicle. After connecting the trailer, checking the lights they sent me on my way. After further inspection I realized the wrong ball size was attached to my hitch which was causing a lot of movement with the trailer. This was very unsafe and could have potentially been deadly if the trailer came off the ball.
KEVIN GI used the truck just 5 hours and the price was very high. I paid $115.00 for it. I always thought that uhal had accessible prices, but I was chocked when the store attendant told me the price.
Sania DEverything was great! Kevin was especially helpful.
joseph kKeith was very helpful and accommodating. He attached the the trailer to my car and came into work on a Sunday (holiday weekend no less) to do so. Will definitely 100% rent from him again.
sharron llocation was excellent and easy to use.
MARK IThe trailer had debris and broken glass in it and the wiring harness had exposed wire that was just twisted together. I declined the insurance on my reservation, but the manager enrolled and charged me without telling me. Double check your receipt
Benjamin OHard to improve a excellent Customer Service.
Chris MOwner was extremely friendly and helpful.
Jeremy SI was told at the time of picking up the trailer that I could drop off at a certain location. When I attempted to do so the location advised that I needed to drop the trailer somewhere else. This was less than convenient.
Rhys M