Customer Reviews for Automobile Du Mont
(U-Haul Neighborhood Dealer)

526 reviews

3510 Saguenay Boul   Jonquiere, QC G7X1H3

(418) 542-2107

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(418) 542-2107

3510 Saguenay Boul
Jonquiere, QC G7X1H3

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nous avons eu un camion dont la rampe était brisé. Nous avons dû tout monter à bras. Il manquait également un panneau sur le trou dans le cube. Nous étions conscient de ces particularités, et nous devions déménager cette journée. Par contre, si c'était à refaire, j'aurais attendu d'en avoir un plus sécuritaire. Somme toute, personnel très gentil et accueillant. Tout à bien été dans le processus.

Monika F. 
Rating:
5.0

Customer did not leave a comment.

Marc-Andre B. 
Rating:
5.0

Très bon service

pierre D. 
Rating:
5.0

Customer did not leave a comment.

annie T. 
Rating:
4.0

Customer did not leave a comment.

Julie T. 
Rating:
3.0

The back door was broken so it was hard to open. The truck was un need or a big clean up.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Francis L. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

M'y truck was very dirty overall and leak water. I ruined some of my books and needed to rewash some of my clothing that were in boxes on the floor.

Alain C. 
Rating:
4.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
3.0

Customer did not leave a comment.

dereck T. 
Rating:
5.0

Customer did not leave a comment.

carol B. 
Rating:
3.0

Customer did not leave a comment.

Réjean L. 
Rating:
5.0

Beaucoup d'équipements de disponibles, excellent service ! Expérience parfaite ! Je recommande !

PIERRE D. 
Rating:
3.0

Better custumer service. Explication for using the truck were unclear. Adjustment for the amount to pay hasnt passed yet.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Truck fuel not full. Why the fuel tank is not full if you can charge an extra fuel fee ? I was disapointed to fuel the truck at the begining of my rental and more disapointed to manage the quantity of fuel before to return my truck

Jean-Francois T. 
Rating:
4.0

Très bon service !

Hlne T. 
Rating:
2.0

Not necessarily the location. The pick up location was different from the original booking and confirmation email. I went to original location which I was told was closed 3 weeks ago. Wasted 90 minutes and 100 km of extra driving. New location also charged me for insurance, which I originally declined on the online order form. The agent could not reverse the charge on his end and asked me to call Uhaul to do so myself. Another 25 minutes on hold to speak with a helpful agent who was able to fix. Uhaul really needs more and better agents, especially in Alma which one would hope would have a retailer. Hope this feedback helps.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Michel P. 
Rating:
5.0

Customer did not leave a comment.

Pénélope A. 
Rating:
5.0

Customer did not leave a comment.

alexandre T. 
Rating:
5.0

Rien continuez votre excellent service Merci

Rejean D. 
Rating:
4.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Andréa B. 
Rating:
5.0

Customer did not leave a comment.

Marc J. 
Rating:
5.0

Service exceptionnel

Marcos Andre B. 
Rating:
4.0

Customer did not leave a comment.

Louise M. 
Rating:
5.0

Customer did not leave a comment.

BENOîT P. 
Rating:
5.0

Mr. Tremblay a ete exceptionnel, aidant, prompt. Il peut resoudre les problemes tres vite. 👍 SVP lui faire part de cette evaluation. Merci a l'avance!

Marielle F. 
Rating:
3.0

Customer did not leave a comment.

francis P. 
Rating:
1.0

Le prix de location estimé pour 100 kilomètres de parcours était de 250$, ils m'ont chargé 337$. Le camion était sale, recouvert d'un liquide collant. J'ai dû déployer une bâche pour recouvrir le sol et ma bâche est maintenant recouverte de ce liquide collant. La quantité d'essence à la cueillette n'était pas au niveau indiqué sur mon contrat (ils ont écrit 1/2 alors que c'était 3/8 au départ). En somme, je ne referai plus affaire avec u-Haul.

Marie-Ève L. 
Rating:
2.0

i was given a pick up adress in vile de la baie. however the adress was changed to a location in jonquiere without being noticed. when I artiived at the location in ville de la baie the store was closed. I called uhaul in US to understand why there was no service at the given location and the lady was not very courteous. an hour later the store in jonquiere cled me to know why i had not picked up the trailer yet. this is how i found out that the pick up location had been changed without me having being notiiced. bad service at uhaul!!

Dominic T. 
Rating:
1.0

The gas meter was not con responding to the paper the attendant didn't want to change it.I had to take a picture to dispute that when I returned the truck.

JeanPhilippe L. 
Rating:
1.0

Make sure you have a truck available at the timing requested and if not be able to accomodate the cutomer. The internet booking was useless on place because all informations were requested on phone at uhaul location. Even with early booking, confirmation and phone calls to 3 different persons, the truck was available 6 hours later than requested and i was unable to know furter timing to plan my move

jessie T. 
Rating:
5.0

Customer did not leave a comment.

Viorica C. 
Rating:
5.0

Nothing

Yannick B. 
Rating:
5.0

pourquoi vous n'avez pas d'endroits à chicoutimi pour récupérer l'équipement ?

Sonia O. 
Rating:
1.0

Équipement de location $134,22 (CAD) sa devais me couter sa on ma charger 255 je loue un camion a labaie je dois le recuperer a jonquiere sa tripler le kilometrage je devais faire

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Régean L. 
Rating:
5.0

Nothing

suzanne P. 
Rating:
4.0

Customer did not leave a comment.

Philippe-Antoine G. 
Rating:
5.0

Nous avons joué un camion de 21 pieds samedi dernier jour notre déménagement. Cetait un jour de pluie et nous pensions que notre stock serait protégé en prenant la peine de louer un camion fermé. Malheureusement, l'eau est rentré dans le camion et nos matelas et meubles ont été mouillés. Nous sommes très mécontents car notre stock est neuf à la base.

Etienne G. 
Rating:
5.0

nothing, amazing, good price, good services

Jimmy B. 
Rating:
5.0

Je donne un 4 étoiles et demi..

LISE P. 
Rating:
5.0

Excellent service, agent très gentil, véhicule en très bon état et propre. Je recommanderai sans hésitation la compagnie U-Haul. Merci beaucoup aux agents de U-Haul (Automobile Dumond) du 3510 boul saguenay Chicoutimi.

Magloire N. 
Rating:
3.0

Le camion loué avait une crevaison. Un des pneus était crevé. Difficultés à avoir un service en français. Obligés d'attendre 2 heures pour que la crevaison soit réparée. Très mauvais service. Je ne recommanderai pas votre compagnie.

JOEL D. 
Rating:
5.0

Customer did not leave a comment.

Marc-André Jerem L. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
4.0

Rear left tires were in very dangerous condition (not even in a « legal Â» condition..!) while the right ones were almost new - Pure negligence from Uhaul for cost savings to my eyes. Furthermore, one of left tires had a screw in it, which required us to buy a safety kit (150$) on our way and we constantly needed to stop to put air in the tire. Very disapointing.

Emilie B. 
Rating:
4.0

Customer did not leave a comment.

Samuel G. 
Rating:
2.0

I was having the equipment to be picked up at 10am and i got it to 5:45PM. I needed to drive a part of the night because of that. Not serious about pick up time! Thanks!

Edmond T. 
Rating:
5.0

Super service Mr Richard Tremblay une personne Agréable a discuter on se sent en confiance avec c'est certain que j hésiterer pas à référer à mes amie .

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Toujours un excellent service au 3510 boul Saguenay

Gilles L. 
Rating:
5.0

Customer did not leave a comment.

Pascal B. 
Rating:
5.0

Il n'y avait pas de rampe dans le camion et je n'en ai pas été informée

Nadia B. 
Rating:
3.0

Ok

AnneMarie M. 
Rating:
5.0

Keep it up

gary M. 
Rating:
5.0

Customer did not leave a comment.

Clarence G. 
Rating:
5.0

Great service and equipement!

MARC F. 
Rating:
5.0

Customer did not leave a comment.

Majoric F. 
Rating:
1.0

Service à la clientèle absent. Aucun support. Ils ne font que vous transférer de ligne en ligne et ne retournent pas les appels.

Vincent B. 
Rating:
2.0

J'ai eu un reçu qui disais que sa me coutait 77$ environ suite a ma location et quand jai regarder dans mon compte j'ai vue qu'il m'avait chargé 125$ pour aucune raison... en plus la boite du camion était toute plein de boue... la première fois que j'avais utiliser U-haul toute était parfait mais la je ne peut pas dire la même chose...

Zachary N. 
Rating:
5.0

On devrait partir avec le réservoir d'essence plein et le retourner plein plutôt qu'à 3/8.

Dominic P. 
Rating:
4.0

Customer did not leave a comment.

carol B. 
Rating:
3.0

Customer did not leave a comment.

gilles T. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

carl T. 
Rating:
5.0

Petit probleme il faudrait avertir vos client du prix mechante erreur

STEPHANE M. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
3.0

Le fils pour collecter les lumières après la voiture à été couper alors aucune lumière fonctionnelle le commis dit l'avoir inspecté avant notre arriver et qu'il étais là mais il ne l'étais pas à notre arriver je suis quand même partie avec car je devais vraiment déménager sinon j'aurais demander un remboursement. Les risques d'accident étais vraiment présent alors je n'aurais pas dû payer la totalité

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
5.0

lower prices ! ;o)

JUSTIN S. 
Rating:
4.0

Customer did not leave a comment.

Regis L. 
Rating:
5.0

Malheureusement, je ne peux donner d'avis car l'établissement était fermé lors de la remise du camion. Cependant, je peux dire que can'a pas pris de temps pour recevoir la facture de la remise. Et tout était beau. C'est pourquoi j'ai donné excellent à la première question et ne s'applique pas aux autres.

linda B. 
Rating:
2.0

The trailer was dirty, full of snow atop of some frozen garbage (plastic bags, papers, aluminum foils, masks, etc). Employee who was onsite had no access to a computer to complete my reservation, he had to call someone else, asked me to provide credit card details to that person over the phone... No one bothered to come outside when I returned the trailer to check if everything was ok, trailer condition, etc.

TEODOR U. 
Rating:
5.0

Customer did not leave a comment.

Dany R. 
Rating:
5.0

Customer did not leave a comment.

Marc Andre O. 
Rating:
5.0

Customer did not leave a comment.

Steeve M. 
Rating:
5.0

Customer did not leave a comment.

Gilles F. 
Rating:
5.0

faire l entretien du système des feux de position qui ne fonctionnait pas

denis G. 
Rating:
5.0

Customer did not leave a comment.

Michaël T. 
Rating:
5.0

Toujours un excellent service !

Jacques V. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

J'ai reçu un service de qualité ou courtoisie et politesse était présente. Merci

alexandre B. 
Rating:
4.0

Customer did not leave a comment.

PIERRE-ALEXANDRE L. 
Rating:
5.0

Customer did not leave a comment.

Alireza S. 
Rating:
5.0

Votre représentant Richard est très serviable, dévoué et efficace. Il connaît également très bien ses produits. Je le recommande sans aucune hésitation.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Yvan G. 
Rating:
3.0

Le camion sentait la cigarette et il était très sale. Votre service application est seulement en anglais.

Valierie P. 
Rating:
5.0

Intérieur de la cabine très sale et pas de crochet pour mètre des benders

Sebastien T. 
Rating:
5.0

Bon service très courtois

Maxime V. 
Rating:
5.0

Super service tout était parfait!

PIERRE D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Service est excellant

Jean-Mathieu L. 
Rating:
3.0

Customer did not leave a comment.

gaston Z. 
No reviews have been submitted for this location.

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