Customer Reviews for Automotive Unlimited

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Automotive Unlimited

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David D. on

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Customer did not leave a comment.

Johnpaul A. on

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I said I didn’t want anything extra added . He specifically asked me do you need or want the insurance on it. I said no thank you. And what did he do, he added the most expensive one . Nice way to stick it to your customers. I will never use uhaul again for anything. And will tell all my friends and family to never use you guys. And to go with a competitor .

Andrew M. on

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It was a little confusing where exactly to drop off the truck behind the gas station. Some type of large “uhaul drop off location” sign would be helpful.

Christopher C. on

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Friendly staff and quite helpful. If you just need a basic truck for moving a small apartment, this is a good place to work with.

Francis S. on

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This is our favorite U haul rental location. Friendly and very convenience. Fast service!

Sameen Y. on

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The staff are very friendly and helpful!

Joris V. on

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Karambir K. on

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Lawrence F. on

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Be sure to accurately note the starting mileage in the contract.

Marilyn S. on

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Perfect location and nice staff.

Maria O. on

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The 334 San Antonio l;ocation is dificult to find! No U-haul sign!

Itai K. on

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Customer did not leave a comment.

Natalie S. on

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There was no sign that said UHAUL so it was hard to find location. Manager called to ask that I come early even though I made a reservation for 11am. My original quote of $47.85 got bumped about 20 bucks more! Why?!! I’m not happy.

baris s. on

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I couldn't get the keys from lockers. I chat with someone, didn't return me. I called your call center to reschedule it, she created a new reservation and i got paid for both. Now i have to fix this as well.

John H. on

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Celia M. on

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THOMAS M. on

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Elshan N. on

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inform customer that they will be am extra charge for petrol and filling the petrol. taking a key and saying it will take a lot of time to wait here and that I can go without informing me about extra charge thats cheating..

Mark Z. on

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Boris P. on

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Everything was ready to go when i got there. The car was clean, ready to roll. No wait when picking up or dropping off. This was flawless and as easy as it gets. Thank you

Karina E. on

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We planned to pick up the U-Haul in Mountain View and drop it off in San Francisco for around $170. In Mountain View, when picking up the U-Haul we were told we should bring it back to Mountain View because they needed the truck. We were told it would not cost us any more to do this. We were planning to go back to Mountain View the next day by train anyway, so we agreed to bring the truck back there that evening instead. When we dropped the truck off that evening using the U-Haul website drop-off feature, we were charged an extra $163.00 (largely for mileage), effectively doubling the price of the rental we had agreed. You can help by refunding this extra payment that we feel tricked into paying, and being more upfront and transparent about pricing with customers.

Steve C. on

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The person helping us with pick-up was friendly, but the person handling the return was rude and utterly unhelpful. At pick-up, we didn't notice that the tank was not full, and we had to pay extra to fill up the tank.

Jessamyn M. on

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Parking was a little confusing. There weren't designated spots for the vans, they were just along a side wall. There were many old/damaged cars taking up most of the parking spaces. I ended up just parking the van along a wall which may or may not have been a parking spot.

Lauren L. on

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Employee was very friendly & helpful. I would definitely recommend this location to a friend.

Hong Y. on

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I swear to every god and diety in existence that I will never use this shit again. I would rather drag all of my furniture than use this broken system

Suzi A. on

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Disgusting. Location was more or less a junkyard attached to a gas station. Nobody there after hours, so checking your truck in takes over 20% of your phone battery, loads of cell phone data, and is just overall frustrating. Uhaul did not answer after almost 10 minutes on hold so there was no other option. Did NOT feel safe dropping off a truck alone. Location needs to be cleaned up or closed. Because of this place I won’t be renting with Uhaul again. Too many other options that don’t charge me AND make me do all the work for the company, and don’t send me to a junkyard.

Aristidis P. on

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Jordi G. on

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Have reliable online app. We went to rent it, after hours but then were denied access with no reason why.

Douglas W. on

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Hsing-Hao C. on

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My gas meter was wrong. The document originally said I had 1/2 tank full, but the photo showed 3/4 tank. As soon as I drive the car, the gas meter dropped to 1/2. I ended up having to pay extra $20 to fill the gas tank up to 3/4.

Trisha D. on

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DANIEL H. on

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Customer did not leave a comment.