Customer Reviews for Automotove Solutions
(U-Haul Neighborhood Dealer)

527 reviews

1225 W Gambier St   Mount Vernon, OH 43050

(740) 263-3023

Hours

  • Mon–Sun
    7 am–10 am

Services at this Location:

Contact Us

(740) 263-3023

1225 W Gambier St
Mount Vernon, OH 43050

Services at this Location:

Hours

  • Mon–Sun
    7 am–10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brandon E. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Thanks, excellent service as always. Highly recommend!

Tim F. 
Rating:
3.0

Not inviting for a night pickup. Lighting could be better around keybox. Cab was unlocked in an area homeless frequent.

Jill H. 
Rating:
3.0

The guy was very helpful especially when we realized we had the wrong truck

Thomas S. 
Rating:
5.0

No complaints. The service was friendly and efficient.

LaRene M. 
Rating:
5.0

please put jack stands on these trailers. they are very heavy and i am old.

maureen F. 
Rating:
4.0

Everything was quick and easy. Reserved a truck online. Went to the rental location and was on my way in about 10 minutes. Would have given 5 stars but parking of personal vehicles wasnt clear. I will be using this location in the future.

Chase M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Truck was great and self checkout process was easy. Even had assistance checking in/out who was very helpful.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

This location had very good customer service.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Jodi J. 
Rating:
5.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

The truck that I had the gas gauge was broken and when asked if I could the money back for the extra gas that I put in because of the gas they told me that uhaul does so that which is ridiculous

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Excellent place to get ur uhaul.

Daryl J. 
Rating:
4.0

Customer did not leave a comment.

cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Everything went perfect. Jeff is awesome

ADAM P. 
Rating:
5.0

Customer did not leave a comment.

Sidney M. 
Rating:
3.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Any time my problem calls for a Uhaul Automotive Solutions is quickly resolve my needs. Thank you Automotive Solution for your ever polite responsive and availability has always been a 100%

Frankie S. 
Rating:
5.0

Customer did not leave a comment.

cindy C. 
Rating:
5.0

Nothing at this location

Harold J. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

Confusing lockbox situation because the lockbox was at a different address which we thought belonged to a different uhaul dealer.

Joseph W. 
Rating:
2.0

Customer did not leave a comment.

John R. 
Rating:
3.0

They are only open a couple of hours each day and there isn't any guidance onsite about what to do. That being said, when I called them a couple of weeks before the rental they were helpful over the phone.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
1.0

We were very unsatisfied by the experience and will NEVER use this location again. We have also already told all of our friends not to use this location too. We truck smelled disgusting, was not the size we asked for and did not ride right at all. Many people in the group we had for moving today have used uhal many times and loved it and all of us were appalled by todays experience.

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

FARHAN K. 
Rating:
5.0

The truck just seemed pretty well used. There was an excessive sound of air coming through both doors that sounded like the doors and windows weren't closed even though all were. Other than that everything was as expected.

TOM S. 
Rating:
5.0

Awesome customer service with Jeff

Jeff S. 
Rating:
1.0

Looks like a junk yard. Had a problem when renting the truck, left my rental contract but they completely ignored the contract and did nothing to fix the problem after they were informed. Charged me an extra $261, which I had to get refunded. If someone would have just done their job once at either location the whole experience would have been fine. But instead they just wanna be lazy and collect money for nothing

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Very outstanding place and Jeff is always beyond helpful

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Carina D. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Jeff was great, always goes above and beyond to help me every time. Wish we had more people like him in the world.

ADAM P. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Reid S. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

I've had to use a few U-Hauls over the last few months and Jeff has been nothing but kind and helpful every transaction! I send anyone that way when looking for equipment bc I know it will be hassle free.

Pauline B. 
Rating:
5.0

Wry awesome place jeff is great

Jeff S. 
Rating:
5.0

They are always ready for us no matter the time. And they are extremely nice and it's always a good morning greeting. Highly recommend people to go to this location.

Maria G. 
Rating:
5.0

There awesome service and very friendly..this location is highly recommended

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I had to call 4 different places just to get a truck was lied to multiple times I will use another company from now on it was a pain in the ass just to rent a truck

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Jimmy P. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

This guy was so polite and very friendly and professional. Definately the type of people you want working for you and representing your company. Definately recommend this drop off location .

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

ADAM P. 
Rating:
3.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Very good customer service and very friendly would recommend this place over and over …

Jeff S. 
Rating:
2.0

The office location was barely a dirty garage, smoke filled and junk everywhere. The vehicle was extremely dirty and unkept. The clerk did help to get some new blankets out of a trailer on site. There were several issues with the truck that I discovered along the way. I am very dissatisfied with my experience.

Kyle O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin F. 
Rating:
1.0

Be there when someone has a reservation and not make them come back when you're conveniently there.

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Great to work with as always. 10 out of 10!!

Richard V. 
Rating:
5.0

Jeff is the best Uhaul dealer I've worked with. He went above and beyond for A+ service.

Michelle G. 
Rating:
5.0

Very personable and helpful staff

Peter M. 
Rating:
3.0

Our drop off was changed at the last minute to accommodate the person needing the trailer. Why was that not done for us on our pick up?

Susie M. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
4.0

Customer did not leave a comment.

Letha C. 
Rating:
5.0

Great friendly staff. Would recommend to anyone.

Emily M. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Dean N. 
Rating:
5.0

Nothing, I have used this location a number of times with no issues whatsoever

William S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Phyllis F. 
Rating:
5.0

This location was most excellent compared to Reynoldsburg where I was charged an additional day charge for not having the van an additional day and not receiving a response to my email. The Gamier location explained everything to me to my satisfaction.

GREGORY H. 
Rating:
5.0

Was easy, fast, and friendly! Highly recommend.

Dennis N. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
3.0

Reduce costs

William N. 
Rating:
5.0

Always great to deal with.

Richard V. 
Rating:
5.0

I found the website hard to use. I made my reservations in person.

Guy H. 
Rating:
5.0

I will only rent my U-Haul trucks from Automotove Solutions. They are great people and easy to work with.

Richard V. 
Rating:
5.0

Great trailer for what I needed to haul.

William P. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Great place to get your U-Haul. Friendly staff and very helpful. I will not go anywhere else for my truck rental needs.

Richard V. 
Rating:
3.0

Knocked on Four doors, could not find anyone on a Saturday mid day. Dropped off the key and contract in the drop box not knowing if they would get it in time. Worked out though

WILLIAM A. 
Rating:
5.0

Jeff was extremely helpful and had the truck warmed up for me when I arrived. Was able to extend rental by one day with no issues whatsoever. So glad to have found this well managed U-Haul location in our new home town. I will be back

Rod A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Shad E. 
Rating:
5.0

awesome....friendly people.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

The location was a little run down and cluttered but the service was good and we were on our way with a decent trailer to use for a good price.

Mark D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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