Customer Reviews for Automotove Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Automotove Solutions

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

john P.
Rating:

No one was there. They said our reservation was canceled.

Daniel S.
Rating:

Owner operator went above and beyond what was expected get me on the road.

DEBRA C.
Rating:

Had no receipt for turning in the truck do to the coronavirus no one could get into the truck,Understand that.

Kathleen M.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

Customer did not leave a comment.

Wayne U.
Rating:

Jeff has always been good to me. Fair and honest.

Steven L.
Rating:

Customer did not leave a comment.

Christopher V.
Rating:

Customer did not leave a comment.

Steven L.
Rating:

Good guy.

John G.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

Matthew G.
Rating:

Representatives were courteous and efficient. Equipment was easily accessible and clean. I used the truck in town for 14 miles and it cost me $37. I had the truck for three and a half hours.

kenneth C.
Rating:

Customer did not leave a comment.

Karsyn K.
Rating:

Customer did not leave a comment.

Dawn T.
Rating:

It was great!

JAMIE T.
Rating:

Speed up the pick-up process. I spent 20 minutes standing around waiting to get approved. In contrast, checking out was simple and fast.

Scott W.
Rating:

Customer did not leave a comment.

Brian L.
Rating:

Customer did not leave a comment.

john G.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

No clear signs. Several buildings and was told they'd take care of it. Easy but strange

Kevin M.
Rating:

Easier to drop off had cell service

Paul M.
Rating:

There was a large lack in explaintion as to what to expect when using the phone/app to pick up. We also had an over 20 minute wait for the code for the key, also with no explanation to expect that or that it is normal. I'd just say more communication all around.

TIM F.
Rating:

A+ Thank you

MARY R.
Rating:

The owner was very understanding and helpful. Don't need to change a thing.

Constantine S.
Rating:

Customer did not leave a comment.

Jeffrey H.
Rating:

Customer did not leave a comment.

Amy B.
Rating:

Customer did not leave a comment.

Richard C.
Rating:

The online check in system has major problems. I checked in days before my pick up and received a message that I just had to get to the location then follow the check in procedures. When I got to the location the U-Haul website was unable to verify my location and wouldn't let me check in. The man staffed there said he was unable to help with online check ins. I tried from multiple devices but the website would not verify my location and so if could not check in. I ended up downloading the app and that was able to verify my location but then made me resubmit pictures of my license. It also had me give 2 contacts that they then needed to call in order to approve my rental, but after I supplied this information i still stood waiting on My phone to move past the approval phase. It took 20 minutes before they could approve the rental. Once approved they supplied a number to get the keys from the lock box. But they keys in the lock box did not match the vehicle number, when I spoke to the attendant he admitted he must have mixed them up and left to retrieve the correct keys. The overall process of the online rental took over an hour. When you have people waiting on you to help you move your things, losing over an hour to just retrieving the U-Haul really messes up everyone's timetable. I wouldn't recommend anyone use the online check in process until it has been streamlined so that the pick up process takes 5 - 10 minutes.

Jared P.
Rating:

Customer did not leave a comment.

David D.
Rating:

Customer did not leave a comment.

James V.
Rating:

Customer did not leave a comment.

paul G.
Rating:

Jeff did an excellent job providing me with a reliable truck and trailer for the long drive from Ohio to Montana. Thanks so much!

Duane F.
Rating:

No issues

john G.
Rating:

Customer did not leave a comment.

Austin B.
Rating:

Great location and great owner.

Wayne U.
Rating:

Jeff is very efficient and easy to work with when renting any truck or trailer.

John G.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

john G.
Rating:

Customer did not leave a comment.

Mitchell C.
Rating:

Customer did not leave a comment.

Chelsea S.
Rating:

Customer did not leave a comment.

Dale R.
Rating:

Customer did not leave a comment.

Larry D.
Rating:

Very friendly staff, I felt right at home. Thanks for your help!

John G.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

Wayne U.
Rating:

I will always call Jeff first when I need a truck or trailer. He will take care of what needs done.

Joshua B.
Rating:

Customer did not leave a comment.

Mary S.
Rating:

Customer did not leave a comment.

Wayne U.
Rating:

I've worked with Jeff for several years and will go to him when needed.

Andrinna K.
Rating:

UHaul system was down which is understandable but the location and facilities were not acceptable. It appears to be a salvage yard Or maintenance shop in disrepair. Also, the location or the online support charged the full amount of my rental to my credit card twice. The gentleman helping me was very nice and accommodating but he didn't have any manual backup solution for the computer being down. I am waiting for the refund of my second charge.

ROBERT L.
Rating:

Customer did not leave a comment.

Stanley P.
Rating:

Check your equipment

Tim W.
Rating:

Top notch

Todd W.
Rating:

Customer did not leave a comment.

Trevor D.
Rating:

Customer did not leave a comment.

Trevor H.
Rating:

Customer did not leave a comment.

Georgia P.
Rating:

Customer did not leave a comment.

Wayne U.
Rating:

Jeff has always treated me well and offered suggestions, based on the job I was doing. Very helpful and thorough.

John G.
Rating:

Customer did not leave a comment.

Bill C.
Rating:

This location looks rough on the outside but looks ARE deceiving in this case. The gentleman was very business-like, polite, and friendly. After the paperwork was done he brought the truck around and checked it over inside & out. He left it running (frosty morning) so it was defrosted and comfortable in the cab. VERY PLEASED with my experience from beginning to end. Highly recommend this location.

Stephen W.
Rating:

I love how you guys charged me $21 for "After Hours Service Fee". There was no one there. Really? I want someone to contact me to explain this BS fee to me.

TIM F.
Rating:

Thank you so much. Smooth pick up no problems great equipment. A+

Martha M.
Rating:

Customer did not leave a comment.

Julie G.
Rating:

The location was very dirty and there was junk vehicles and glass around. You had to try and find a cleaner area to park the vehicle. Shady , sorry but it's true.

Katie B.
Rating:

Customer did not leave a comment.

Jessie B.
Rating:

Overall everything was great. The two staff members that assisted us were very helpful. The cab of the truck was not clean (not vaccumed, some trash on the floor) but it did the job just fine.

Wayne U.
Rating:

Jeff is very good at what he does for his customers. He's honest, fair, and makes sure you get what meets your needs.

Terry J.
Rating:

This was the second UHaul we scheduled with Automotove Solutions They were extremely helpful, polite and friendly...I highly recommend them!

Scotty K.
Rating:

Customer did not leave a comment.

Hope G.
Rating:

Customer did not leave a comment.

Timothy S.
Rating:

The gentleman who waited on us was excellent! He helped us with a problem on my end and couldn't have been more gracious. Highest possible recommendation.

Terry J.
Rating:

The owner is very friendly and helpful....much appreciated!

Odean G.
Rating:

I rented a trailer for two day and returned it early after one day of use. They still charged me for two days after acknowledging I only had it for one day. No answer on there phone. No response to text messages.

NORMAN M.
Rating:

Customer did not leave a comment.

Drew C.
Rating:

Customer did not leave a comment.

David Y.
Rating:

Customer did not leave a comment.

David C.
Rating:

Customer did not leave a comment.

Jaime P.
Rating:

Customer did not leave a comment.

Eric C.
Rating:

Customer did not leave a comment.

Jamie V.
Rating:

Was very happy and everything was easy.

Jeff H.
Rating:

Customer did not leave a comment.

elizabeth M.
Rating:

Customer did not leave a comment.

Jim A.
Rating:

Customer did not leave a comment.

Carey G.
Rating:

Customer did not leave a comment.

Robert O.
Rating:

Very helpful... and friendly.. will go back to same location next time I need equipment

Raymond F.
Rating:

Truck was very clean guys were excellent even had the truck warming up for me when i got there. Truck could use a look at the steering seemed very loose and was all over the road but did it's job just fine. Will use this location again.

Justin A.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Customer did not leave a comment.

Dawn S.
Rating:

The uhaul trailer was fine but the 45 min wait was insane considering I had done everything online ahead of time. The owner was not there and had someone who showed up 45 mins late to check me out and then it took another 45 mins to get the info into the computer again and I never got anything with a receipt or total cost in hand. The printer did not work. And the office smelled so bad of body odor and old cigarettes I literally had to walk to the door at one point and open and get some 40degree fresh air. Dirty ash tray, old half filled coffee cups, things spilled all over the counter and left there, cat food thrown on the counter for a cat I'm guessing. Not in a bowl mind you. Just a handful laying on the counter. I truly felt like I wanted to shower when I left there after touching the counter. Then afterward I was charged $10 for furniture pads and a dolly I never ordered or received or used. And no one there to discuss that with. Will not use this location again. Other than the Older gentleman who Helped hook up the trailer who was pleasant and knew what he was doing, it not a good experience at all. He was nice though.

Bradley C.
Rating:

Customer did not leave a comment.

John G.
Rating:

The service I get from this location is above excellent. Jeff always make sure he has or finds us the equipment we need to fulfil each of our jobs we encounter. Thank you for all you do to keep my company running smoothly!

JAMES P.
Rating:

Customer did not leave a comment.

Alan M.
Rating:

Customer did not leave a comment.

Anna R.
Rating:

Continue doing what you are doing... The guys there were great.

Terry K.
Rating:

Nothing. Manager was very nice and very proficicient.

John G.
Rating:

Customer did not leave a comment.

Dana H.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top