Very friendly and goes beyond anyone I know for service in helping me on my rental . I have rented many times from Mr Jeff and each time he exceeds my expectations Bonus … very community supported which I cherish and love about him
Russell M
Customer Reviews for Automotove Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Above and beyond customer service and customer interaction! Would most definitely refer to this u-haul dealership to everyone!
Jacklyn WUsed this location twice, and they went above and beyond to help.
Reta JVery nice people
teresa rWhen we went to pick up the truck we rented at 8am, it had not been returned yet. It was supposed to be returned the previous day around d 1pm. This was quite inconvenient because we only had a small window to move my mother. We were not able to find another truck in our area the size we needed. 2 1/2 hours later the gentleman, Jeff called and said the truck was back and we could pick it up if we still needed it. We were able to pick it up and everything went fine. Jeff was very nice and down to earth. My only suggestion would be to become more strick on the drop off times or change the drop off window to not overlap the next rental.
Jessica REverything was great. The owner was pleasant and polite and took care of my rental very well. I appreciated his warm and friendly attitude. I would recommend his business.
NORA WThe representative was very kind and helpful, the trailer I needed wasn't available but he replaced it with a bigger one so it wouldn't slow down my day and I really appreciate it that great customer service.
demetrice tEasy drop off.
Brian Dit was all good. i never knew it was there but wont go anywhere else now
Brian MI went there about 7 o’clock at night and I think it’s a junkyard and a U-Haul station. We weren’t sure where to park but when we pulled up front to drop off the key, a really nice man came out to the car to get the key from us, he was very friendly but the parking lot was not very lit up and it was kind of scary.
Stacie HNot to call customers and say they have to pick up earlier than the time they scheduled because they close at the scheduled time and they don’t want to have to work over 5 minutes.
Stephen LDifficult to find and unclear where to park the truck and where the office is located
David SI will always rent from Jeff at his location. There is never a problem with getting the unit I need, and he is very accommodating.
Wayne UThis is my go to place everytime I need to move! Customer service is always excellent and very helpful. I don’t think you could find a better team !! They have a lifetime customer.
LAUREN FCall the customer once they make an appointment and make sure that customer has the equipment required. For example, a 2-in hitch ball and working light connection for a trailer. I know its common sense, but alot of folks are lacking in that area. I had a good experience, rented good equipment, for a good price. Thank you Sir!
Steven MI had rented a 15' trailer drove away and brakes were bad. Returned it and all he had was a 10' . It didn't suit my needs for the day but it was all he had. Was disappointed but was understanding. He said he had alot go out that morning. He corrected my charge . I appreciated. It made things more difficult and was unable to haul what I needed to haul that day. Now I have to depend on friends to help haul the rest of it . Will use this location again I even renewed on line several weeks in advance . Bummer
Mary CLied about the truck being clean and fueled when returned I cleaned and filled it up it was the shittiest truck they had no ramp no dolly to rent or use on it worst uhaul experience I've ever had I'll nvr use them again
GERALD MThe owners were very helpful and nice. The whole process was easy and they had us on our way very quickly. The return process was easy as well and the owner went out of their way to help me when I made a mistake on the online return process. I will absolutely use this location again!
Alex KExceptable
Brandon GDealer was a great guy and easy to work with. Would recommended on his personality alone.
TOM HSlight mixup with the amount of fuel that was supposed to be in the truck but it was taken care of quickly.
Tom HAlways friendly, welcoming and helpful. Jeff is great to work with
Chandradat AMy original reservation was with the U-Haul Neighborhood Dealer at 9016 Columbus Road, Mount Vernon, OH. My reservation was for a 7:00AM pick up using the self pickup with key box. When I arrived it became apparent that my reservation was not setup as a self pickup and after approximately 30 minutes of trying I called the 800 number for help. The person on the the other end of the call was able to see that my reservation was actually setup as a in store puck up and the store didn’t open until 10:00AM. They were able to find another Uhaul in the area that had a truck available and was very close by. Very frustrating start but had an acceptable end.
Kirk IIf the location is open do not make a customer do an on-line return, just tell them to go into the facility for check in.
David DThey bent over backwards to make sure that we were satisfied.
Bill VN/A
Marta HJeff Huston was awesome; he rescued us. The guy at Teal Deal Auto sales, however, rented us a pickup truck to be picked up on Monday when their office was closed WITHOUT telling us there is no self-discharge on pickup trucks!! The folks on the help line were great and got us across town to w. Gambier street where Jeff was super!!
Thomas PThanks for help getting trailer off & receipt! Bill
William BParking lot needs attention. Lots of potholes. Business is fine, the online rental was surprisingly easy to navigate.
Sherry SLove this U-Haul dealer. Not fancy but feels like an Old School mechanics shop where everyone trusts everyone.
Rod AJeff is perfect. Nothing to change.
John DEverything was perfect. A+ very helpful. Thanks!
Tim FExcellent service. Highly recommend
Tim FExcellent service. Highly recommend anyone needing a uhaul to go to this one.
Daryl jI didn’t give them 24 hours notice, I found out for sure I needed a uhaul trailer on a Saturday morning, I showed up an hour after I got on line and filled out my information to rent a trailer and of course they hadn’t received it yet when I got there. They helped me through parts of the registration that I hadn’t filled out and got me set up with a trailer quickly. Great people and great to deal with. I highly recommend them. Thanks.
William WThanks, excellent service as always. Highly recommend!
Tim FNot inviting for a night pickup. Lighting could be better around keybox. Cab was unlocked in an area homeless frequent.
Jill HThe guy was very helpful especially when we realized we had the wrong truck
Thomas SNo complaints. The service was friendly and efficient.
LaRene Mplease put jack stands on these trailers. they are very heavy and i am old.
maureen fEverything was quick and easy. Reserved a truck online. Went to the rental location and was on my way in about 10 minutes. Would have given 5 stars but parking of personal vehicles wasnt clear. I will be using this location in the future.
Chase MTruck was great and self checkout process was easy. Even had assistance checking in/out who was very helpful.
Jeff HThis location had very good customer service.
Sean SThe truck that I had the gas gauge was broken and when asked if I could the money back for the extra gas that I put in because of the gas they told me that uhaul does so that which is ridiculous
Donald DExcellent place to get ur uhaul.
Daryl JEverything went perfect. Jeff is awesome
ADAM PAny time my problem calls for a Uhaul Automotive Solutions is quickly resolve my needs. Thank you Automotive Solution for your ever polite responsive and availability has always been a 100%
Frankie S