Such friendly people
EMMA W
Automotove Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, OH 43050
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The owner initially refused to rent a tow dolly “one way” when he discovered I was not returning dolly to his location, then became terse, argumentative and then stated @ I can’t rent to you anyway because the system is down, then became more irate stating “ I don’t care, don’t need this” and hung up on me! I promptly called UHaul Rep LAURA who confirmed that system was not down actually, made the reservation at the same Automotive Solutions I had the ridiculous encounter with immediately. 30 minutes later when I arrived, the owner/asshole….was an asshole to me once again…greets me at my truck and the fireworks out of his mouth were “ oh you went from BMW to Beetle Bug eh?” I replied “ No your F’ing asshole, I said VW on phone”. He proceeded to hook up the tow dolly, cigarette hanging from his mouth with attitude, checked lights and I left. I’ve rented equipment successfully from U - Haul for over 25 years. I’ve never run into an encounter like this. He absolutely refused to rent the tow dolly one way I ran into same issue with the Truck Center in Newark in person from the fur faced guy behind the counter with a name tag that read “ owner” once he discovered my desire to rent a tow dolly One Way…2 hours north destination right here within state of Ohio. Additionally, he had 4 car hauler trailers sitting there he also refused Newark Truck Center) he refused to rent to me stating “ they were all reserved” again asking “ one way or returning here? Simple question U-Haul…what the hell is going on with your locations in and around Mount Vernon, Gambier and Newark Ohio? All 3 locations I contacted yesterday morning were not helpful at all. All I wanted to do was pull an old VW Bug out if a barn in Howard Ohio 103 miles from my home in Berea Ohio and drag it home to be restored this Falk/Winter and it became a freak show with your dealers down in Knox and Lucking County area locations. Do they own the equipment and require it returned to original location for some reason? I thought moving across the planet…let alone my own state was the purpose of U -Haul? I’m not being unfair here at all..I’m ve just never seen anything like yesterdays B.S from any U - Haul…ever and I’ve lived/ rented dozens.of times in Ohio, GA, Alabama, KY and Florida over 39 year span. Yesterdays experience has soured me and I’ve decided to purchase an EZ Tow Dolly for personal use as I regularly buy/sell/transport classic cars. I won’t experience hassles again and waste 3 hours of my time parked in the middle of nowhere roadside struggling to rent equipment when I stumble across something in a weekday morning! You wanted my honest objective feedback, there it is. I will definitely think twice before calling U Haul unless I desperately need a truck, which I won’t as I’m also purchasing an enclosed trailer for moving items around. I’ll have no further need to move cross country as I’m going to retire soon, settled back in my home state to focus on my hobby/ side business I’ve utilized your companies equipment so frequently for years. The little VW bug is home safely in my home garage and I’ve rented my last U Haul ANYTHING. James Carty, Berea OH
JAMES CI explained to the gentleman that I wasn't leaving Ohio till Sunday afternoon and he said there was no problem with that that he would make sure that it reflected that and told me that he was going to give me a few extra days then I get back Arkansas and I was supposed to have the The truck back on Saturday. I didn't even leave Ohio till Sunday so was charged for three extra days that I wasn't even on the road
DIXIE MI have rented from Automotive Solutions several times now. They are my preferred Uhaul dealer.
CHRISTOPHER MPerfect experience! Very helpful and kind. Thank you!!!!
Timothy F