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MICHELLE H
Customer Reviews for Automotove Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Such friendly people
EMMA WThe owner initially refused to rent a tow dolly “one way” when he discovered I was not returning dolly to his location, then became terse, argumentative and then stated @ I can’t rent to you anyway because the system is down, then became more irate stating “ I don’t care, don’t need this” and hung up on me! I promptly called UHaul Rep LAURA who confirmed that system was not down actually, made the reservation at the same Automotive Solutions I had the ridiculous encounter with immediately. 30 minutes later when I arrived, the owner/asshole….was an asshole to me once again…greets me at my truck and the fireworks out of his mouth were “ oh you went from BMW to Beetle Bug eh?” I replied “ No your F’ing asshole, I said VW on phone”. He proceeded to hook up the tow dolly, cigarette hanging from his mouth with attitude, checked lights and I left. I’ve rented equipment successfully from U - Haul for over 25 years. I’ve never run into an encounter like this. He absolutely refused to rent the tow dolly one way I ran into same issue with the Truck Center in Newark in person from the fur faced guy behind the counter with a name tag that read “ owner” once he discovered my desire to rent a tow dolly One Way…2 hours north destination right here within state of Ohio. Additionally, he had 4 car hauler trailers sitting there he also refused Newark Truck Center) he refused to rent to me stating “ they were all reserved” again asking “ one way or returning here? Simple question U-Haul…what the hell is going on with your locations in and around Mount Vernon, Gambier and Newark Ohio? All 3 locations I contacted yesterday morning were not helpful at all. All I wanted to do was pull an old VW Bug out if a barn in Howard Ohio 103 miles from my home in Berea Ohio and drag it home to be restored this Falk/Winter and it became a freak show with your dealers down in Knox and Lucking County area locations. Do they own the equipment and require it returned to original location for some reason? I thought moving across the planet…let alone my own state was the purpose of U -Haul? I’m not being unfair here at all..I’m ve just never seen anything like yesterdays B.S from any U - Haul…ever and I’ve lived/ rented dozens.of times in Ohio, GA, Alabama, KY and Florida over 39 year span. Yesterdays experience has soured me and I’ve decided to purchase an EZ Tow Dolly for personal use as I regularly buy/sell/transport classic cars. I won’t experience hassles again and waste 3 hours of my time parked in the middle of nowhere roadside struggling to rent equipment when I stumble across something in a weekday morning! You wanted my honest objective feedback, there it is. I will definitely think twice before calling U Haul unless I desperately need a truck, which I won’t as I’m also purchasing an enclosed trailer for moving items around. I’ll have no further need to move cross country as I’m going to retire soon, settled back in my home state to focus on my hobby/ side business I’ve utilized your companies equipment so frequently for years. The little VW bug is home safely in my home garage and I’ve rented my last U Haul ANYTHING. James Carty, Berea OH
JAMES CI explained to the gentleman that I wasn't leaving Ohio till Sunday afternoon and he said there was no problem with that that he would make sure that it reflected that and told me that he was going to give me a few extra days then I get back Arkansas and I was supposed to have the The truck back on Saturday. I didn't even leave Ohio till Sunday so was charged for three extra days that I wasn't even on the road
DIXIE MI have rented from Automotive Solutions several times now. They are my preferred Uhaul dealer.
CHRISTOPHER MPerfect experience! Very helpful and kind. Thank you!!!!
Timothy FThis location was closed Monday and Tuesday. Also, air conditioning was not working and with the temperature in the 90's was not a pleasant experience.
JEFFREY REverything went real smooth nice employees I will use again when needed
LEWIS FThe phone number on their Google listing isnt associated with this business but I went in person to talk with the owner and everything went smoothly. It would be better if they updated their number on their Google listing.
ISAAC BThe service was good. The truck it was clean and modern. Excellent experience.
BENJAMIN CThe personnel were very friendly and helpful.
Thomas HI have rented Uhaul's from Automotive Solutions before and will continue to choose them as my local Uhaul provider. Thank You.
CHRISTOPHER MAll good
DOUGLAS LThe location Should check see if it clean. Back on the vehicle where we put stuff in had trash and it was sticky. The last person used it didn't clean it
Stephanie VEasy process. Good dudes.
JASON DEverything worked out perfectly,
ERIC TGreat people and service. Will use again.
JEFFREY TI recommend that everyone use this location. He goes out of his way to help. Great experience.
PATRICIA WThe Staff was amazing, they made the process so easy. All good again!
MYCHAEL PAwsome folks to work with.
Christopher SNot sure if it was the truck or just because it was loaded, but it felt jerky quite a bit. Not sure if it was transmission, or just the fact it was loaded. Overall, a great experience.
DEBORAH CThe owner was very friendly and explained everything clearly. I would recommend that location to anyone.
THOMAS KVery friendly and helpful folks at W. Gambier Rd location
MONIQUE RThe left front headlight is burned out or otherwise not working. The exterior/interior light controls in the cab are not properly secured to the dash and have a tendency to get pushed inward so that the selections dial becomes unusable. Otherwise things were OK.
ROBERT MRent from this location often. Great group of guys.
RONALD KThe guy that owns it is awesome and very nice.
JONATHAN SThe return location was changed also and we were not notified. I just happened to notice that it was different, This one was farther away also. So frustrating. They were quick on the return and very helpful.
DAVID BNothing! Everything was great.
WAYNe UNew 26’ Ford Chassis Truck Rental.. WOW what a ride! Kudos to U-Haul and Ford! Rock en Stereo.. comfortable manual adjust seat with lumbar.. cab position of controls and amenities no fluff.. but just enough for comfort on a long ride, Ice Cold A/C on super hot days.. programming on engine and trans control spot on for drivability and control.. decent power and mileage above expected. Far cry from the GM chassis of years back with horrible mileage and all base model seats and radio.
STEPHEN HAlways a pleasure to work with this location!!
JEFFREY PJeff was very helpful, kind and funny!
KAREN MAwesome fella had it ready to roll
Marcus CThere was a stinky smell and black stuff on the floor but I cleaned it before I used it other than that it was amazing
DAVID CAbout that I am not sure I was from out of town
Robert SI was in and out of the office in 5 minute and down the road 5 minutes later. They are a great small town shop. I reserved online at another location who didn't have the trailer I needed but he called this location which worked out fine. I dropped off the trailer in the middle of the night and was emailed my receipt the next day.
Glenn JFast in and out. Excellent truck. All went well
Randall BThank you!
April BOwner was very knowledgeable and kind. Whole experience was seamless. Can’t think of anything I would change.
Barbara MCabin and loading bay had strong odor of cigarette smoke
David RGreat overall experience!!!
Jeffrey RStaff was very courteous. The trailer was in very good condition and it had a ramp which was very helpful.
Thomas HEveryone was nice.
Michael BGood service
Troy RVery friendly and goes beyond anyone I know for service in helping me on my rental . I have rented many times from Mr Jeff and each time he exceeds my expectations Bonus … very community supported which I cherish and love about him
Russell MAbove and beyond customer service and customer interaction! Would most definitely refer to this u-haul dealership to everyone!
Jacklyn WUsed this location twice, and they went above and beyond to help.
Reta JVery nice people
teresa rWhen we went to pick up the truck we rented at 8am, it had not been returned yet. It was supposed to be returned the previous day around d 1pm. This was quite inconvenient because we only had a small window to move my mother. We were not able to find another truck in our area the size we needed. 2 1/2 hours later the gentleman, Jeff called and said the truck was back and we could pick it up if we still needed it. We were able to pick it up and everything went fine. Jeff was very nice and down to earth. My only suggestion would be to become more strick on the drop off times or change the drop off window to not overlap the next rental.
Jessica REverything was great. The owner was pleasant and polite and took care of my rental very well. I appreciated his warm and friendly attitude. I would recommend his business.
NORA WThe representative was very kind and helpful, the trailer I needed wasn't available but he replaced it with a bigger one so it wouldn't slow down my day and I really appreciate it that great customer service.
demetrice t