Customer Reviews for Automotove Solutions
(U-Haul Neighborhood Dealer)

400 reviews

1225 W Gambier St   Mount Vernon, OH 43050

(740) 263-3023

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 2 pm - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(740) 263-3023

1225 W Gambier St
Mount Vernon, OH 43050

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 2 pm - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Jeff has always been good to me and other customers. As long as he has trucks and trailers, I will get them from him. Thanks

Wayne U. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Clean the truck, fix the muffler.

John D. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

The truck was clean and well maintained with a full gas tank. We had no problems during the time we used this vehicle. Just keep on doing what you're doing.

William S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

First I want to say when we arrived to pick up the rental the gentlemen in the office were very nice. The vehicle we rented from your website which we thought was reserved - was not. And the gentleman was very nice and gave us a larger truck at the smaller truck price. The truck was absolutely consumed by the smell of cigarettes. We had the truck for two days and the smell never dissipated. The driver side window was stuck in the down position when we picked it up. We fought to close it, and never opened it again - we did not want to risk breaking it. It was so hot and the truck stunk like cigarettes. It was really unpleasant. The truck itself was fine. It worked well and made my job easier. We really appreciate the chance to rent a UHaul in Mount Vernon. It was overall a solid experience with just a couple of blips.

LeNan H. 
Rating:
3.0

Was not real organized didn't go over vehicle with me after I got moving a wrench light came on and then later check engine light came on don't know who's fault this is but was an issue. Also no one explained that I had a Mileage limit and got charged an extra fee when I turned in the vehicle.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

matt B. 
Rating:
5.0

Customer did not leave a comment.

Toni D. 
Rating:
5.0

Customer did not leave a comment.

Tondaleria F. 
Rating:
5.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

The keylock was VERY difficult to unlock. It took us many many tries to get it to release.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Cassandra F. 
Rating:
5.0

Jeff is very good with customers. I'd say the best in this area-

Wayne U. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
4.0

This is a not a large location, but the owner was very helpful and friendly.

Jalana M. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Jeff had always been fair and reasonable. I will always rent from him.

Wayne U. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

This location is very small, just a U-Haul outlet of some sort. With that being said however, they handled my trailer drop off easily and worked with me and my California pickup location with regard to the appliance dolly i rented as well. Thank!!

SARA S. 
Rating:
3.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

We have no complaints at all. It was great working with them and will use them in the future.

Brandy O. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

Cris D. 
Rating:
5.0

Jeff takes care of me. If he doesn't have what I need, he offers advice and gives suggestions.

Wayne U. 
Rating:
5.0

we had some trouble getting the trailer lights to work. It turned out that it was our truck not the trailer. The gentleman worked with us to get the trailer lights working even though it was our truck and not the trailer. A very kind man.

heather K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Andrea Y. 
Rating:
5.0

Good service and staff

Michael O. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
4.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Very accommodating well mannered staff. Friendly practice of due diligence with a relaxed attitude. Highly recommend for all your rental needs if you need a Uhaul then You call Automotive Solutions!!

Frankie S. 
Rating:
3.0

After the van was dropped off, I was charged a extra $39 that I didn't expect! And I didn't get a email bill to show me why I was being charged this.

LESLEY L. 
Rating:
5.0

One of the windshield wipers needed replaced. This place was great!

Candace T. 
Rating:
5.0

Very friendly so nice.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Jeff is the only person I rent from.

Wayne U. 
Rating:
5.0

Jeff goes above and beyond to make sure I have the equipment I need to keep my business running smoothly. Thanks for all you do.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Very friendly people and easy rental process.

Phaedra F. 
Rating:
2.0

People were smoking in the office and there were ashtrays everywhere. No one was wearing a mask, despite there being a state mandate. Worst of all, there was a syringe in the sun visor when we got in the truck. Total lack a professionalism! We will never be using this service again.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Jeff has always been fair and professional. And he always has the right truck or trailer for my needs.

Wayne U. 
Rating:
5.0

The owner had the truck ready for me as promised 7:00am He even pulled it up front ready to go. Very nice and great service.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Zacharias S. 
Rating:
5.0

Customer did not leave a comment.

Zacharias S. 
Rating:
5.0

Customer did not leave a comment.

Jacki H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

No problems, thank you

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Dallas H. 
Rating:
4.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

Owner/manager was fantastic and went out of his way to be helpful

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
2.0

Nobody there at 10 am and tried to use the website to return equipment early but couldn't get any signal, then tried to call uhaul and was on hold for over 20 min then just hung up, so just left it now receipt won't download so have no idea what was charged.

DAVID L. 
Rating:
2.0

The pick up location was a mess. No sign to indicate the office. This is a junk yard. The equipment/trailer was good and worked well. The people wee very helpful in hooking up the trailer. Uhaul has to have some miinimum standard for locations that must be enforced

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
2.0

We made Reservation #: 21194665 and declined all extra coverages. However, the attendant made manual changes to the order and we ended up being billed an extra $14 for Safe Move coverage, which we didn't agree to or sign anything to authorize the change. The receipt was U-Haul Contract 21194665. Please reverse this unauthorized charge.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

No one was there. They said our reservation was canceled.

john P. 
Rating:
5.0

Owner operator went above and beyond what was expected get me on the road.

Daniel S. 
Rating:
3.0

Had no receipt for turning in the truck do to the coronavirus no one could get into the truck,Understand that.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Jeff has always been good to me. Fair and honest.

Wayne U. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Good guy.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
No reviews have been submitted for this location.

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