Customer did not leave a comment.Steven R.
Customer Reviews for AY Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst customer experience I've ever had. Uhaul never let me know this location was mobile pick up only. Spent 30 minutes waiting on hold to talk to customer service and get it resolved. Person working at gas station was completely useless, couldn't help and didn't want to. Worst customer experience of my life.Brandon M.
Customer did not leave a comment.Tariq Z.
None of the equipment requested was in my vehicle. People working there didn't have a clue. Sent on a wild goose chase to find the equipment at another store. Other store also had no equipment.Terrence M.
No hassle experienceAndrea W.
This is not a full service location. Just a drop-off and pick-up point. They have no equipment like dolleys or anything. The reservation agent will sell you a dolley even though they don't have them. UHaul is slipping on its inventory control system and nobody seems to know what is actually available at the locations. You can order moving equipment online or by talking to an agent and there is zero guarantee it will be there when you show up.Sam H.
The process could have gone a lot smoother. I waited a half hour for the guy behind the counter to find my reservation. Eventually I had to start the process all over. The previous person who used the van could have swept out the van a little bit better. I had to pick up some small papers that did not belong to me.John M.
Customer did not leave a comment.Karina P.