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Roger M
Customer Reviews for B Line Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I recently had a very disappointing experience with one of your rental locations. After returning a trailer, I was wrongly accused of not returning a dolly that was, in fact, inside the trailer. This led to an unwarranted fine being placed on my account. It was only after I followed up that the location’s staff spoke with another employee, who admitted they had found the dolly and placed it inside without notifying the manager. While the charge was eventually reversed, this situation should never have happened in the first place. As a business owner myself, I believe due diligence should be done before penalizing customers. Being accused and fined without proper verification is unprofessional and reflects poorly on your brand. The time and effort I had to spend resolving this issue created an unnecessary and frustrating experience. I hope U-Haul takes this feedback seriously to improve internal communication and ensure customers are treated fairly in the future
RAMIE AEnd to end, a great experience!
JUSTIN TJurgen is great! Very customer service oriented.
ARTHUR AOne hour ferther then the original contract.
MICHAEL CTo Whom It May Concern, I am writing to express my utter outrage, deep disappointment, and complete dissatisfaction regarding the catastrophic experience I endured with U-Haul and Moving Helpers on August 1, 2025. What should have been a coordinated, professional move turned into a disorganized, stressful, and infuriating ordeal that I would not wish on anyone. Let me be crystal clear: I upheld my end of the agreement. I picked up the truck on time, had my belongings ready to go, and was fully prepared to begin loading at 11:15 AM as scheduled. The moving labor, however, never arrived. No call. No text. No explanation. After a brief exchange earlier in the morning where they asked if it was raining and I clearly stated that it was not,they vanished without a trace. Ghosted. Inexcusable. I made multiple attempts to reach them, calling, texting, trying every avenue possible to salvage the situation. The silence was deafening. Their negligence left me in an emergency situation, completely disrupting my timeline and adding extreme, unnecessary stress to an already demanding day. When I reached out to U-Haul for help, I was given a phone number for Moving Helpers. I waited on hold for one hour and twenty-seven minutes, only to be hung up on. I was finally able to reach someone hours later, who casually informed me that the movers claimed it was raining and cited "safety concerns." Again, let me reiterate, it did not rain. This was not only dishonest, but a blatant attempt to justify abandoning their obligation without so much as a courtesy call or professional notification. Due to their complete failure, I had to call two friends at the last minute, compensate them for their labor, and keep the truck an additional day, all of which incurred additional costs and significant emotional distress. While I was told I’d receive a refund for the mover’s fee (which is the bare minimum you could do), that does not address the financial burden or emotional toll this situation created. I am demanding additional compensation for: 1. The extra day of U-Haul rental required due to the movers’ no-show. 2. The out-of-pocket cost to pay the friends who stepped in to do the job Moving Helpers failed to do. 3. The time lost and stress endured navigating this fiasco, which was entirely preventable with even a shred of professional courtesy. This was not just bad service, this was gross negligence, and it reflects terribly on both Moving Helpers and U-Haul for continuing to affiliate with such unreliable and unaccountable contractors. I sincerely hope you take this seriously and respond accordingly. Because if this is what customers should expect, you are not only failing them, you are actively causing harm. Tamara L. Moton Concerned — and Furious — Customer
TAMARA LExcellent service fair prices
Darnell SThere was a hidden charge, which was never mentioned to me and when I try calling the location, no one picks up
Zaheen AVery helpful gentleman for check in. Very easy and quick. Will definitely use again when needed. Thank you!!
MUHAMMAD Jeasy pick up and easy return
JACK AJurgen is wonderful: Super helpful and friendly!
MARK PI didn't talk to anyone in person, but the one I did communicate with over text was very helpful. No issues here.
RICHARD PThe service was exceptional.
Bobby WOne thing that makes me upset is that I extended my rental for another 3 hours and still got charged with a full day rate. :(
HOANG DGreat customer service
NUSRAT BJurgen (the owner) is professional, courteous and helpful. Thanks for the assistance.
William mThank You
JEREMIAH BGreat staff extremely helpful
Angie BExcellent
JOSE PNo comment
FRANK NEverything in this location was excellent. I went to this location 14523 TELEGRAPH RD, WOODBRIDGE, VA 22192 and the person who helped me didn’t help me at all. Thanks you
JAIME EBoth managers were very knowledgeable and nice
MARGOT RNice people that explain everything to you.
ELI CExcellent people! Friendly and extremely helpful
Chad MRemove any non-Uhaul items from around the counter area. It looks like a flea market with so many other things displayed.
KENNETH DIt may not look like much but the service is always great. I was able to call and get assistance with an issue after I picked up my truck and talked to the guy who was actually there. He was so helpful. I am just really please with this location and the service.
JEREMY MClean and good
KEYISER AHave someone there during open hours!! Very inconvenient
Patrick aYou guys were awesome and I will use again!!
MATTHEW SGas was as close to 7/8 as it could be when I dropped it off. Charged for 2 gallons. However, I had put in 3 gallons immediately prior to dropping off the truck.
AUSTIN FJurgen is AWESOME
GEORGE GExplanation of daily charges when extending a rental would be helpful
ABIGAIL CNo problems
CRAIG TThe cab of the truck was not clean, but other than that it was fine. Thank you!
Donald RGood customer service
ALHAJI KThis team are amazing thanks for all you support
JEREMIAS WYou can give the representative that assisted me a raise. He was excellent.
RICKY TExceptional service, clean vehicles, fast in and out service
EDDIE EReally enjoyed working with Jurqen for his professionalism. Premise was tip top clean and well maintained and he picks up the phone when you call.
Stephen GNone at this time.
CHARLES NGood places
KEYISER AThe owner of this facility is a professional, he cares about his customers and all his equipment is clean, well maintained and ready for use.
GERALD MExcellent customer service. I’m really happy with uhaul
IRVING DGreat customer service
REYNOLDS YGreat experience. The manager is excellent. Great selection of equipment. Superb store site. Unfortunately, the tailgate of my truck got stuck at the top and had to be pulled from center to come down. Not sure what has to happen to fix that. Seemed to be worse when the truck was parked on a side slope.
BRIAN KJust excellent all around. Friendly service.
DONALD MOverall a pleasant experience. Jurgen was attentive and professional. I would rent from him again.
BERNARD JGreat service, and the staff is professional and friendly. My pickup and drop-off both took less than 20 minutes.
REGGIE CI placed my reservation online but the location were I picked up the truck charged me extra, plus they only put miles from location to drop off location and I ended up paying for extra mileage.
WILIAN LGreat service and friendly personnel.
Wilian L5 stars
ETHAN JGreat service location, truck was ready to go and we were notified prior timely. Thank you again!
Drake PAttendant (from the netherlands) was extremely helpful. He quickly advised which parts I would need to tow a trailer and later helped install the parts and hook up the trailer. It gave me piece of mind since it had been 30 years since I hooked up a trailer.
HENRY GI was very unhappy with the truck, the tobacco smell was so strong I had to return it and didn’t get the job complete. Great loss of money , time and a great headache
MICHAEL Ythey dont even have heat in that building
ERIC LI didn’t catch his name, but the gentleman helping me with my rental was top notch. Super efficient and friendly, definitely the best uhaul experience I’ve had.
Carlie CJergen was most helpful no complaints
ALMA NI opted for the self-pick-up option. I had a slight issue opening my keybox. As I was in the midst of contacting support, an employee arrived early and assisted us immediately. He was super friendly and helpful.
Jamaciee FVery helpful and friendly
ALMA N