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Lucas R
Customer Reviews for B Line Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Lady was very informative and courteous.
SYLVIA AMy reservation was transferred here from Triangle since they did not have my reserved truck. Heather at Possum Point knew my situation ( hired help on my payroll) and processed me within 10 minutes…I was on my way! Sadly, there is no penalty against Triangle and my “guaranteed” UHaul reservation since situation was resolved with my agreement. What else was I going to do with 3 guys getting paid and no truck to load.? Employee at Triangle didn’t even know they didn’t have truck. “Oh, it wasn’t returned.
Ken PJust keep up the good work. You're the best! Thanks!
Nzuzi TThe staff were nice and helpful. The atmosphere of the location is not very inviting or clean, but I guess it gets the job done.
Tricia DI rented truck at the U-Haul at Possum Point on July 28, 2026. The experience from start to finish was great! The store had plenty of packing and moving supplies, check out process was a breeze. The staff was very friendly, highly supportive and assisted with any questions I have had. I highly recommend this location to anyone who lives in Dumfries, Montclair, Triangle, Port Potomac. You won’t be disappointed!
Janna BEverything was great.
helen cThe reservation and pickup was very easy, and the staff was very helpful. Everything was ready when I got to the location.
Walter HConvenient location
JESSIE HDo not change anything: flawless customer service, impeccably focused recommendations, laser beam care and concern. Period.
RICARDO PThe customer service was great. Easy location to get in and out of easy process
Robert JWhy were we informed last minute about the switch of locations for pickup? Why did we find out that a dolly was unavailable? (Thankfully the saleslady checked a truck that had just come in) Why did we not receive the paid-for blankets? The overall attitude was "oh well, sorry."
Jael WGreat customer service
ROBERTDANIEL FThe link you get to submit photos of the vehicle with the milage,fuel gauge,tag number what the inside/outside look like. The link was too short. Expired during a nature call. Tried to get it resent and it kept directing me to download the app which I already had on my phone and laptop.
Cora LIt was too hot in there! I was more worried about the staff. Proper cooling or heating for them.
vivian pMake sure the communication about pickup location is effective.
Constance MNA
Carl JI dropped off after hours, but didn’t want to out ‘no’ next to ‘we’re the personnel helpful?’
Krista SThe lady who was working there was phenomenal and helpful.
Zackary BTried to drop off on Sat but the location was closed and it was not clear where I needed to leave the key. Add to that they gave me the wrong truck and the mileage was messed up.
Wallace sVery professional and friendly rep.
Larry RGood experience nice people. Thanks
Juan AThe associate was very kind and helpful
Robert GI was happy until I got charged for an extra day. I returned the unit and the guy in the field said "I'll check you in here." I said "I don't need to go inside?" Nope. Then, I get charged for 4 days instead of the 3 days I had it for. Called the shop and she said "I just checked you in today. Sorry, I'll refund you." Don't see the refund. Don't use them as they sneak an extra day in.
Tony CHelp get this young lady some AC in her office. She working very hard and doing an excellent job very fast and nobody having to wait very long. Awesome I will positively go back and be a repeat customer. This store was farther away from Potomac Mills store didnt have what I needed. Now I dont mind traveling the extra distance. Thanks
Dale EExcellent location and staff is phenomenal
Jocque SService is always outstanding and professional. I recommend this location. They are organized and well managed.
Raul TThe lady who assisted me was super helpful and extremely pleasant to deal with. Would go back if I needed anything at all.
Marc RThe best part was the knowledgeable, pleasant, and agreeable staff. We were disappointed to be charged $20 to use the key drop off box. We thought we were doing a good thing dropping off early the night before. I wish they would have told us that. They told us we could use it but not about the fee. We would have waited til morning. Even so I would absolutely use them again. Thank you.
Joanne CThe lady at the front desk was very helpful and made the process super smooth and simple
Erik RGreat service and very easy to get in and out.
Richard BAppliance dolly was in very bad condition. No rubber in one of the wheels. Gave me lot of hard time. Truck was great. Also at pickup time I discovered appliance dolly on driver and passenger seat. It should be inside the truck not on the driver seat.
MOHAMMED SI drove a total of three miles and they charged me 32.00 for gas
Normen wGreat customer service, efficient and clear on instructions and overall pleasant to work with!
Andre BThe truck was fine except the transmission seem to stick when going uphill with no pickup
Connie WThe entire experience was awesome! Easy and efficient. I also took advantage of the moving labor option and that was fantastic. Strategic Movings, particularly Amin was the best I've experience and I moved around during a 26 year Army career.
Billie KU-Haul is the best trust me, and in terms of everything and their services is so unique.
emmanuel bLet the customers know if it goes past their window that they will be charged an additional day rate
Jennie DExcelente
Cristian GManager on duty was very helpful and courteous. Thanks
RAY EThey are the best transport company as well.
emmanuel bBad customer service
Winston BThis place is a scam. Do not rent from this place. The charged me an additional $20 for cleaning. THE BACK WAS CLEANED! I SWEPT THE BACK AND THERE WAS NOTHING. I WAS TOLD THEY HAD TO SCRUB WHICH IS A TOTAL LIE. IF THIS IS HOW UHAUL MAKES MONEY THEN GO SOMEWHERE ELSE! UNETHICAL BUSSINESS PRACTICES. I AM FILLING A COMPLIANT WITH BBB!
Harvey PSuper staff. I always use this location.
David HExtremely helpful and available to assist with any problems! GREAT job assisting my travel needs! HIGHLY recommend this location!
PATRICK CMr van Dijk was wonderful and I would recommend to anyone needing a u-haul:)
LAURA SExcellent customer service
Vicki GGreat customer service!
Benedetto SCustomer Service was Great! Location was AWESOME because you would never know it was there. The only problem was my truck had transmission problems which delayed my move.
John SThe staff was very helpful and polite. It was a pleasure to do business with them.
CRAIG RTrucks are not in good shape. Lack of dollys. Tried scamming me out of 200 dollars for a missing dolly and only didnt go through with it because I came in person to confront them. And when I paid them what was actually owed they tried charging my card again until I called them. They were really shady in giving reciepts as well
Daniel Balways a pleasure doing business at this location. check in is easy when you make a reservation and even if you don't they work with you to get you what you need.
Haley HThe U-Haul app proved to be useless and more of a hindrance. Each time I attempted to “pick up” the rental, I received an “invoice” leaving me to have to call customer service for assistance. I spent close to 49 mu utes simply trying to get the vehicle keys from an app that eas supposed to simplify a process but instead made it wirse and extended.
PATRICK JThis is a very basic location.
Michael DThe left tire on the trailer was out of air when I arrived at the home. We filled it up and checked the other tires. 3 hours into the drive the the left tire on auto transport blew. After fixed, another 2 hours later the right tire on the auto transport blew. It took us 20 hours to complete what should have been a 14 hour drive.
CHRISLYN NAllowed me to drop off early and process was fast.
FRANK R