Customer did not leave a comment.Todd B.
Customer Reviews for BC Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John D.
Customer did not leave a comment.William R.
Customer did not leave a comment.Mark W.
Make sure equipment is in great shape. Once I loaded the car to be hauled onto the trailer I had to return it to uhaul. They were helpful in refunding my money.David P.
Very friendly staff, earger to help answer any question(s) you may have to get you what you need in shortest amount of time.BRIAN L.
Customer did not leave a comment.STEPHEN B.
Very helpful!Cynthia B.
They provide excellent customer service.Jennifer B.
The location was closed on the Morning I returned the truck, even though the sign said it would be openWilliam N.
Customer did not leave a comment.Estel G.
Awful! Disorganized. It took over an hour to pick up the Uhaul, and it was not clean inside the cab. We had to drive nearly an hour to get to the location and only one person knew how to handle the transaction.Sheila F.
Not this locations fault but we have to go 60 miles out of our way to get the UHaul and the lady who I called to even get verification was extremely rude and not helpful. I reserved this 3 weeks in advance and expected a truck to be in the town I reserved it for. Will never use UHaul againCashion W.
Customer did not leave a comment.stephen W.
Customer did not leave a comment.Stephen M.
Very friendly, quick and helpful. Have recommended in the past and will again. No improvements needed for them.Charles K.
Customer did not leave a comment.Renee S.
Customer did not leave a comment.saundra P.
The people were very nice and very helpful. I am grateful for that.Dan T.
Customer did not leave a comment.Malakki J.
They are the greatest!!!!!!!!!!!!!!!Curtis B.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Delia B.
Customer did not leave a comment.THOMAS S.
Amazing peopleChip B.
Customer did not leave a comment.Walter H.
Everything went wellJessica B.
Customer did not leave a comment.Thomas B.
Very helpful.John D.
Clean the truck and do a walk-a-round with the customer to document cleanliness of truck, damage, etc.Matt D.
Upon arrival to pickup the trailer for my vacation that my wife reserved over a month since advance .The size of trailer was wrong the price was wrong and upon finally getting that straigned out we hooked up the only small trailer in the lot and the lights did not work causing me to run late on leaving for my trip .I had already filled out a similar questionnaire after rental and never heard anything back from your company .Brandon S.
Customer did not leave a comment.Jada B.
They were closed at drop off, so no interaction to rate the location.Ron R.
The people were extremely helpfulChristopher K.
Customer did not leave a comment.JENNIFER F.
Customer did not leave a comment.Mike M.
Our pick up location was not where I was told that it would be. I reserved a 10 ft. box truck for pick up in a specific town and was told there would be one available somewhere in that town the day of my pick up. However, I learned that this is just a word game. This did not mean a 10 ft. box truck, it meant a "truck" in general. Also I learned that there is no such thing as reserving a truck even when you give a credit card number to hold one. I was given a free day of use because the pick up location was wrong. However, the extra mileage to pick it up ended costing me just as much. Most people don't rent U-Hauls on a regular basis so your employees need to give us as much information as possible that we may not even think of. I was also charged insurance for the "free" day. I can't believe that the insurance isn't just for the whole duration of the use of the truck.DAVID D.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.anna K.
Customer did not leave a comment.JULIA W.
Customer did not leave a comment.Keith C.
The gentlemen who helped us was very kind and thorough. He made the process quick and painless which is greatly appreciated with the stress of moving.Kim T.
Customer did not leave a comment.Ronald R.
Quick and simple drop-offDavid C.
Customer did not leave a comment.Pam R.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Season G.
Friendly, quick and efficient check-in.David C.
No Hassle. quick in quick out.DUSTIN H.
Customer did not leave a comment.DEBBIE A.
Customer did not leave a comment.Lewis P.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Dan N.
Customer did not leave a comment.JOAN M.
This is just an auto dealership with a U-haul side business. It's only good for dropping a vehicle.HILDA F.
Next time give us a uhaul that isn't an hour away from our current location. That took 2 hours of our time. We did not receive gas money for this inconvenience.Melissa W.
The person I dealt with (Bruce) was 30 minutes late and didn't have the truck ready, despite having a reservation.Justin S.
he was not there when we got there to drop offMICHELLE C.
Send out trucks that are dot approved. I wanted a full refund on both trucks they are not dot approved.DAN A.
Customer did not leave a comment.SCOTT H.
I reserved a truck in Manhattan, KS. I had to travel an hour out of my way to pick up a truck. This location only had the moving pads. I had to go to another location to pick up the dollies I reserved. When I went to that location, in which U-Haul said it would have all I needed, they only had one of the items. When a person makes a reservation, they expect to pick up everything they need in that one location. I believe it's U-Haul's responsibility to have all those things in that one location, not the customer. I believe U-Haul should have driven that truck into Manhattan for me to pick up at the location I had chosen and to make sure the dollies were there too. It was a lot of hassle and hard to coordinate when people should show up to help me move.BETTY H.
I felt my pick up location was a little out of my way. I had to drive over 60 miles there and back out of my way. That said, I was treated well by the staff there. I would recommend this location to a friend.DWAYNE B.
Customer did not leave a comment.MEL S.
it is a used car lot with cars everywhere and hard to get in to itMICHELLE C.
Very helpful.ron K.
My reservation was for Wichita, not Herrington. I had no choice because I needed a 26 foot truck and could not wait until the following day or two after.MATT F.
They saw me coming and started preparing for my rental return process before I even entered the door. Well organized and friendly!Tonia T.
location was not close enough to where we were moving from. 30+ miles for pickup.Harvey W.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.BETHANY L.
when i picked up the truck the cab was dirty and the back of the truck was dirty it wasnt sweeped outBrad V.
Customer did not leave a comment.BILL B.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.DEENA D.
Customer did not leave a comment.scott B.
BC was very accommodating and friendly!VERN S.
Was confirmed to pick up at 0900 hours. The office was open but the "U-Haul guy" didn't show up tell about 9:30. The office was dirty. Wasted my time when I was on a schedule. This was after being told I had to drive 30 miles to pick up a truck after making a reservation. NEVER AGAIN!david L.
Customer did not leave a comment.PATRICK P.
Customer did not leave a comment.JANET W.
Customer did not leave a comment.Joe P.
the clerk waived some extra charges that i was not notified of when I dropped off the truck.Corita B.
I didn't use the furniture pads, they were still wraped in plastic and then I go charged $10 for going 9 miles over. Thought we could just call it even but oh well.TERI S.
Customer did not leave a comment.GARRETT M.
Customer did not leave a comment.BRANDEN S.
Customer did not leave a comment.MJ M.
The drop off location was not prepared to receive the truck. The person that does that was not in so they had someone else do the inspection. this person never took the cigarette out of his mouth.NANCY K.
Customer did not leave a comment.RAYMOND L D.
Customer did not leave a comment.WM H.