Customer did not leave a comment.James D.
Customer Reviews for BP Gas Station Mahwah
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was a 3rd-party drop off location, so from the beginning, it was unclear exactly what the process would be. The staff came to greet me and seemed intent on convincing me I was in the wrong location -- despite the confirmation email listing this location as the drop-off. The attendant took the key and offered no instruction or paperwork, told me I was done and could leave. Days later I received a call asking if I'd dropped off the truck. This was disconcerting. In general, this experience was unpleasant. I've always thought of Uhaul as my go-to truck rental company, but I'll probably try an alternative the next time I need to rent a van/truck.Scott S.
I was disappointed there were no moving blankets available in the van as per my reservation, this delayed my moving experience and damaged some furniture and I also thought there would be a hand truck on the van... the BP Station was okThomas B.