I was charged for fuel when I filled up past the level I received the vehicle. Still waiting on the site to resolve the issue. Not happy with the service when I showed the fuel levels and mileage, they still entered in gauge half a tank less than I actually brought back.SEAN S.
Customer Reviews for BP Woodstock Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.wen P.
Seemed very confused as to which extras were paid for. Seems very unorganized.Marisol T.
Customer did not leave a comment.Frederick W.
Over chargedMcKayla C.
Customer did not leave a comment.Brian G.
I was scheduled at a different location and not alerted to a change in location. People at the original location (1240 Alpharetta) were of no help to try to remedy the situation. Only stated they don't work for Uhaul and locked the door after I left. Very rude and disappointed.Robert C.
Great customer service, thank you for everything.Gerald E.
Customer did not leave a comment.Nathaniel W.
online checkout did not work, wasted a half houremilie R.
Loved picking up the Uhaul @ BP. it was very convenient & the attendant was really helpful. 10/10 would prefer to rent from a location like this versus a full Uhaul location in the futureElizabeth H.
Picking the truck up through the app was a pain. Mostly it was the request for a verification call to someone, after I had submitted my photo and photos of my DL. I've rented from U-Haul many times before, a couple times in the last month. Why the anal exam this time?John B.
Excellent customer service from station attendant.Gary D.
Customer did not leave a comment.JAY D.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.JAY D.
Would have been nice to receive a final invoice to email but total charge was close to what was expected.Douglas T.
The rep did not check the vehicles' interior properly and asked what I did to headlight console inside the cabin. I did not use it since it was daylight but had to explain I did not know what the issue is as I did not have to use it. He should have properly inspected the vehicle before renting it out to the next customer.Renso H.
I dropped the vehicle 5 hours before it was due filled up and cleaned. Only 24 Miles was drive and although I added Gas AT the BP location of rental the owner after it checked the truck in 7 10 hours after charged for 4 gallons of fuel plus a cleaning fee. I also questioned the size of the vehicle not being a 17 foot as ordered. I rent Uhauls on a regular basis and Will NEVER rent at this location again. They were dishonest and fraudulent. I may even dispute the full charge on my card if it was charged to that particular location. I have called and the Never answer the phone to question the charges.Spencer S.
Great customer service!Karen S.
Customer did not leave a comment.George M.
Customer did not leave a comment.Fred Y.
Customer did not leave a comment.byron O.
This was a horrible experience. There was only one person at the counter who acted like they were interested in assisting a customer. I was then told that my reservation was actually split into two locations so I had to go to one location to pick up my truck and another to pick up my trailer. No one informed me of that until the day I arrived. To make matters worse, I had to wait almost 2 hours while they went through 3 trailers to find one that would actually work. When I went to pull my car off of the trailer, it collapsed thereby damaging my car because the ramp securing mechanism was brokenJohn A.
Vehicle smelled like ass. The steering was extemely loose making it unsafe to drive. The transmission would run up to 5000 rpm before shiftingâ€”after hours of driving. Mechanic dispatched and replaced a headlight and it still did not work. The worst experience of any rental.Owen S.
The truck smelt like weed and had ashes on the floor.KEVIN S.
I confirmed my vehicle the day before my appointment and when I arrived no vehicle. I got no calls or text to let me know. I had movers at my home to move me with no truck. The u haul person do found me a truck in another location but like the first location no trucks were there after four try's I finally got a truck wasting all day.tim N.
Customer did not leave a comment.Brittany C.
Will never use uhaul again and will never recommend uhaul again..the company Is a total rip off and does not hold up to their agreements!Daniel D.
terrible poor serviceBecky B.
The guy is much less than helpful. And this is being nice.Scott B.
Store person was helpful when I had a questionGlenn F.
Customer did not leave a comment.STACEY K.
No issues with this location or service.Steve Y.
When we called the drop off location the associate there was super rude to my wife. She replied with a comment that was unprofessional.Mike W.
Customer did not leave a comment.JOHN R.
Horrible customer service.MARC G.
Customer did not leave a comment.Christian B.
no printer; only 1 person behind counter and he was doing my rental and running the store. this is why i typically avoid locations like this; i wish i had chosen an actual u-haul store. he was apologetic and nice but still a bit slow.Frank W.
The guy at the BP who set me up with my rental was very knowledgeable. He explained to me the insurance coverage and why it was important and was very patient with me while I called my insurance company to see if they covered my uhaul or not. Sadly it didn't but I'm happy the gentlemen brought it to my attention. The check in and check out process was very easy and quick. Hopefully I will not be moving anytime soon but if I ever do again I will definitely use his location. I'm very satisfied!!Leta C.
Customer did not leave a comment.Bryan R.
Customer did not leave a comment.Robbie N.
You changed my pickup location less than 24 hours in advance after I had the reservation for over a month. This was really inconvenient already because we were late meeting the moving help, but on top of that you only sent an email. No text, no call. I waited 30 minutes on hold the day before trying to confirm the reservation and no one picked up. Very shameful.Eimaz K.
Ensure the staff at the BP are familiar with online booking.Coreta C.
Customer did not leave a comment.David B.
Customer did not leave a comment.Audrey R.
everything was exactly what i needednigel H.
The owner yelled at me after I put the keys in the lockbox. Very rude and unprofessional. I am not sure what uhaul is thinking with this setup. We have a move coming up in October and wanted to use uhaul again but unless something is done about our experience we will never use uhaul again.Robert S.
Don't call the day before at 6pm saying â€œhey the location where you got a reservation 1 week in advance doesn't have any of your stuff, so we went ahead and sent you to two separate locations to pick up the items you reserved.â€ And then just hang up instead of answering any questions I had.Kenneth W.
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.MAXINE F.
Nothing. Best experience ever.Pamela P.
Truck was not ready on time as promised. The employee had issues checking in the equipment from the previous renter and they had issues checking in the equipment when I returned the truck.Doug B.
They don't really manage the u-haul franchise. It is a gas station. The location down the street is significantly better, but they did not have the equipment i needed last minute.Eric R.
Customer did not leave a comment.Ashley Elizabeth M.
Truck had bugs all over the inside and outside. Retailer refuses to mark the cracked windshield and also was very stubborn to help me with the 24 moving pads and dolly I rented.Alexis L.
My last two rentals had issues. I rented a truck on May 8, no sun visor. I'm short and always use a visor to help keep the sun out. Yesterday I rented on May 11, I thought my feet were going to catch on fire. There was an intense hot are blowing on my feet, I was worried the motor had problems. I rent each month for two days, I hope this never happens again. You need to look out for your customers. ThanksLaurie P.
Need a big u-haul sign at the road,Ronnie K.
The U-Haul truck did not have a license plate. When we arrived it was the only one available in the lot for the size we reserved. The employee was unsure if they could even rent it, we were given a laminated piece of paper to put in the windshieldKelly L.
Customer did not leave a comment.Charles G.
Great for drop off...It's not a pick up site...BP Gasoline station..Pete A.
Customer did not leave a comment.charles S.
Customer did not leave a comment.Scott M.
Pull pads on bill and then said he could take off all but one and just tell where drop off he never gave it to me Problem drop off location was closed Also charged me $28 for insurance that was not on reservation I gave up because I had to get movingMichael B.
Customer did not leave a comment.Kentricia B.
Customer did not leave a comment.Christopher R.
The owner of the BP had no personality and refused to do a visual inspection of the truck. I did my own inspection video and photos.kirk S.
Horrible! Reserved for 24 hours, showed up and only had for 4 hours. Call the central number, they sent us to another location and was supposed to give us a 15-foot truck for the price of a 10ft truck. When we showed up to rent the truck there was no record of the price adjustment. Was told to pay the full price and it would be adjusted when we drop the truck off. Showed out the drop the truck off and the cashier had no recollection, and said that was not his problem. U-Haul has become absolutely atrocious, and we will probably never ever rent anything from them again.Paul K.
Customer did not leave a comment.Jamareon G.
Customer did not leave a comment.Christopher C.
nothing it was Excellent .Garry F.
Customer did not leave a comment.ronald H.
Customer did not leave a comment.Jose B.
The clerk struggled with my reservation, he wrote incorrect date on my written receipt and nothing pleasant about himJason C.
I reserved at the uhaul storage on highyway 92 in Woodstock GA amd when i got there the gentalman told me that he could not find me in the system and then told me that there was no trailer for me that they did not have any on the lot thankfully he looked one up and was able to get it for me but a curdios call to let me know that they did not have one would have been nice so i could have gone straight to the othef placeWilliam D.
This location was given to me after the first reservation for that Saturday morning was not available. I went from picking up at 10:15 am to picking up at 5:00 pm at a location that was 10 miles out of my way. I spent extra money on mileage and gas because of the error that was made. Please make sure that my $50 credit is posted to my card since the guaranteed rental was not available.ANDREW Y.
very convenient for me. But unprofessional...did not visually check out the condition of the van, did not confirm mileage nor fuel level. no paper work to sign. felt very uneasy about the whole situationTeresa H.
Just a drop off.Frank Kirk O.
Gas station attendant couldn't find my drop off in their system even though the traffic manager put my drop off there and had my contract number as well as all my info. He called his Area Manager, who was extremely helpful as I had to talk to him instead of the employee. Then even though it was raining the attendant didn't offer to help me unhitch to get me out of there quicker even though he had backup behind the register.CHRIS S.
You sent me an address to a Uhaul facility. When I arrived I was redirected to this location. That made me late to start the day.Brad E.
I picked up the trailer at the BP, The tongue of the trailer was on the ground, nobody to help me lift it to hook to the hitch. luckily I had a floor jack with me to help with the lifting. Then upon reaching my destination, I opened the trailer and there was an armoire AND a Curio cabinet still inside from the last renter. This explained why it was so heavy to lift! SO after driving 660 miles from Akron Ohio, and time being of the essences, I had to deal with this crap in the back of the trailer; Like WHAT TO DO WITH IT!!! I have used U-haul most of my adult life, But if this is the kind of service I can expect, NO thanks, I'll figure something else out. Maybe there is something that you could do to make this right?Michael B.
Customer did not leave a comment.Kendall N.
Open late for a drop off was a plus.Sheila W.
Customer did not leave a comment.JENNIFER M.
The guy is rude, incompetent, and unorganized. He was rude to me at pick up and rude to my wife at drop off. I'll NEVER use U-haul again!!!!!david W.
Not very friendly.mary K.
Customer did not leave a comment.robert L.
I had to remove the trailer myself because the operator was alone on duty.Paul N.
Give people a break with the gas! I drove 10 miles and they gave me a hard time about refueling. That's 1 gal of gas. They were going to charge me 15 on top of the 44 I already paid. It made my good U-Haul experience bad.Sally L.
Maybe another member of staff to speed up gas station/rental services.Melanie F.
I prefer the Ace Hardware for friendlier and more personal service but the BP was acceptable. The clerk also had to address retail customers.Randy H.
Customer did not leave a comment.KYLE M.
Customer did not leave a comment.Keneene L.
Customer did not leave a comment.David E.
Customer did not leave a comment.Fred W.
Rented large covered trailer. It was parked on a hill making it very difficult to hook up and later unhook and leave. This is a gas station and I had to wait a dozen or more times while other customers paid for gas, snacks, etc. There was no one there to help hook up so don't go by yourself. When I later told the attendant that the location of the trailers was dangerous I was told "They told us to put them there so everyone can see them when they drive by. I had originally tried to rent from another Uhaul place closer to my house. I was called the night before I had pre ordered/scheduled my pickup. When I returned the trailer, no one came out to check it for damage, cleanliness, etc. I also never got a receipt for its return. Very Unprofessional.John O.
They were helpful and they held the equipment I needed until I arrived. Nice people.hope S.
I was told 17 ft and on Cobb pkwy. I was confirmed at Trickum Rd. The place was a gas station so he had to wait on customers. Man could barely speak English. There was a UHaul center down the street. Why not confirm there.Edward P.
The car carrier ball hitch was defective. As I started to drive my car onto the trailer, the front of the trailer came loose from the ball hitch, injuring my fiancÃ©e. The owner was not helpful at all. Finally, Richard Williams arrived and replaced the defective part, allowing me to get my move started while my moving help guys were waiting. That cost me an extra $118.00. The owner of this pickup location was completely worthless! I have rented several Uhaul trucks and carriers over the last few years. This is the worst service I have ever received. I will consider renting from another company next time. Also, when I made the reservation online, I chose a pickup location from your list that was close to home. When I called to confirm my reservation, I was told that location does not rent equipment anymore. You need to update your list. The pickup location I ended up with was much farther from home and was a terrible experience.Frederick Y.
When I searched locations, your major Uhaul location on US 92 did not come up and should have. I returned to the location that did come up - a convenience store where I was treated like a second class citizen. The only employee kept making me wait to help other customers, was rude and provided no information. Do not use this location. SOOOO disappointed that I was not offered the 'normal' Uhaul station down the road.Amie R.