I'm not quite sure where to begin. I was doing everything online and with the app. I went to pick up the key, but the attendant couldn't connect to the internet and told me to go elsewhere to rent a truck. I suggested it was unnecessary since I had already checked in online, but the app was still spinning and hadn't finished. This went on for 10 - 12 minutes. The app was slow to navigate record, and store the photos. The process was neither quick nor easy. I took pictures of everything on the app. I now realize it's necessary to also STORE pictures on my phone...The gas was NOT full...around 3/4 of the tank. Returning the truck was not easy either. I drove 8 miles... This was a BP gas station...I put 2.5 gallons of gas in the truck -- for 8 miles. When I completed the return I was charge $14+ for fuel -- someone claimed the tank was full. IT WASN'T. I called customer service yesterday...was put on hold so the associate could contact the Area Regional Manager...was disconnected as soon as Saundrice put me on hold. I called back...and had to relate the story AGAIN!!!! Still waiting final resolution as Madyson called the ARM for approval and left a message. Overall...a very disappointing experience. AND I need to rent a truck next week to help move my daughter. Not so sure about using U-Haul...
Kevin M
BP Woodstock Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, GA 30188
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Customer Reviews
- 3.0 Average Customer Rating
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When I got my truck it has less gas than what the paperwork said. I tried to say something but he wasn't willing to listen. I will never get a uhaul from a gas station store again or maybe I'll switch to another company for moving.
Ross PCourteous attendant. Quick service.
Ronald KThe pick up process was easy and the truck was clean and in good condition. It was extremely difficult to turn left onto the main road from the location.
DEANNA MLa atención del señor que está en el punto de venta es malísima es un patan yo siento cliente de la empresa allá. No vuelvo
charles v