Customer Reviews for Backroads Thrift Store
(U-Haul Neighborhood Dealer)

40 reviews

5335 Pleasant Grove Rd   Albertville, AL 35950
(Dealer does not accept or refund cash for U-Haul Debit / CC only, Corner of Pleasant Hill and Pleasant Grove Rd.)

(256) 400-1248

Office Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2024: Closed

Services at this Location:

Contact Us

(256) 400-1248

5335 Pleasant Grove Rd
Albertville, AL 35950
(Dealer does not accept or refund cash for U-Haul Debit / CC only, Corner of Pleasant Hill and Pleasant Grove Rd.)

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Owner was very helpful.

DONALD S 
Rating:
5.0

Customer did not leave a comment.

Gerardo R 
Rating:
3.0

Good back country location, but the Owner is closed a lot. In my view the Owner should actually be there to check out customers. The Truck had bad windshield wipers. They need to be replaced.

Kristina F 
Rating:
5.0

Customer did not leave a comment.

Roderick S 
Rating:
4.0

It was an older truck for sure with very cloudy headlights but otherwise seemed well maintained. Would not have accepted it if driving at night. Staff was courteous.

William R 
Rating:
5.0

My original reservation was for this location. It was changed 2x. I was able to change my reservation while there daybif pick up. The people who run it are very nice.

Erin R 
Rating:
5.0

Customer did not leave a comment.

Mitchell W 
Rating:
3.0

Picking the u haul trailer up was a smooth process it was there and ready for us.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Gerardo R 
Rating:
5.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Customer did not leave a comment.

VinodKumar P 
Rating:
4.0

Customer did not leave a comment.

phillip t 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH B 
Rating:
4.0

I believe that all of the trucks,and trailers and anything else should be checked to make sure the lights are working properly.

Stephanie M 
Rating:
5.0

This dealer saved me had rented at another store she made it happen!! Thanks

Thomas W 
Rating:
5.0

Best.Rental.Ever!!! The nice lady helped prepare the paperwork over the phone in about two minutes and when I showed up she had everything ready to go! They are young, nice, professional entrepreneurs and I encourage all our community to support them 😊

Bruce H 
Rating:
1.0

Nails in bed of truck ,truck was dirty somehow reservation was messed up ,after looking it was only for one day was supposed to be 2 round trip ,also was told on U-Haul .com I was supposed to receive 590 free miles because of round trip but don't see that anywhere now ,so I'm probably going to be way overcharged now

CHARLES P 
Rating:
3.0

Customer did not leave a comment.

Cindy M 
Rating:
5.0

Customer did not leave a comment.

Dayza B 
Rating:
5.0

The pick up process was easy, and there was a place there was well lit so we could do the inspection of the truck in the dark. Drop-off was also just as easy. The process was wonderful over all.

Stefanie S 
Rating:
4.0

Customer did not leave a comment.

Amber S 
Rating:
1.0

Find new management! Backroad Thrift store should not be renting U-Haul. I have never had an issue with renting U-Haul until Backroad Thrift Store.

Crystal B 
Rating:
5.0

The young lady at this location was excellent. My only complaint was that while I was up in that area I went onto Google maps and searched local Uhaul offices and of the 6 this I found 3 of them had disconnected phone numbers, no one answered or I got a record that voicemails were full or not activated. Area was Guntersville and Albertville Alabama.

Marc S 
Rating:
3.0

Customer did not leave a comment.

Allisin I 
Rating:
5.0

Customer did not leave a comment.

Stefanie O 
Rating:
5.0

Y’all have done a great job

Johnny K 
Rating:
4.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Customer did not leave a comment.

Stephen W 
Rating:
5.0

Customer did not leave a comment.

Tamila N 
Rating:
5.0

Very friendly staff here.

Andrew W 
Rating:
5.0

Everyone was nice and everything went good appreciate it

Jerry S 
Rating:
5.0

Customer did not leave a comment.

Coletta L 
Rating:
3.0

Cabin was filthy. Broken glass in the back of the truck and the blankets I rented were full of dirt and debris.

STACEY C 
Rating:
5.0

Customer did not leave a comment.

Tyler J 
Rating:
3.0

Reimburse your customer for gasoline not used

Rickey M 
Rating:
5.0

Customer did not leave a comment.

Carl H 
Rating:
5.0

Customer did not leave a comment.

Millard D 
Rating:
3.0

This was not where my original reservation was made. Uhaul changed it to this location without asking or compensating me for having to change my schedule and drive to a different town.

Raymond L 
Rating:
1.0

Staff was very unprofessional, was not ready for pick up when I got there has to wait 30 mins will never use uhaul again

Austin G 
Rating:
5.0

Pretty Satisfied. Smooth process

STACY B 
No reviews have been submitted for this location.

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