Customer Reviews for Ball Park Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ball Park Self Storage

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Shannon H.
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Nothing great people excellent service

Michael B.
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Customer did not leave a comment.

Greg P.
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JEREMY H.
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When I came to return the trailer the man came outside unhooked the trailer. Completed my return and I was in my way. Great customer service.

JASON C.
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The storage unit manager and staff was very helpful and accommodating and diligent with assistance with obtaining the uhaul truck and getting in on the unit on the premises

Catherine S.
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Keep doing what you're doing ??

Salvador A.
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Customer did not leave a comment.

MICHAEL Z.
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DaShawn P.
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I have rented Uhaul before and I was never asked for a reference or family member is. It seemed like an odd information.

Travis S.
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Michelle T.
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Zachary C.
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Lady at check in counter was great very friendly and quick. Gentleman that unhooked trailer was quick and friendly.

EVA J.
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Sure would be convenient to have your own gas pump on the premises.

Jose R.
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Ok

Colin R.
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The staff was nice, but they forgot to have a car trailer that I requested sent to their location, so I had to go pick it up myself. They also forgot to give me a furniture dolley I had requested. Moving is already stressful enough. It is my expectation that I receive everything I asked for at that location if it says the materials are available. I wasn't notified that a car trailer wasn't available...

EVA J.
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I always recommend this location because Kathy who helps me is so knowledgeable in everything that I never have to ask questions. You have the right person to represent you and your company. Thanks so much for Kathy in Adelanto's Ball Park Storage

Samuel M.
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Donald E.
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Shirley L.
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ANGELUS W.
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Diana B.
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Frankie J.
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Anthonie E. | Reservation |
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The location is very nice. We went with a different renting option.

JOSE V.
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heather J.
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I did not get my equipment and was still charged for it they need to do a better job at telling you what you can get with self pickup and not letting you charge your self up I had to leave my fridge behind and my move was extra hard I won't use uhaul again.

David B.
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Cynthia M.
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Jesse R.
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Shila H.
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Jon-Christopher E.
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Enrique V.
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Kellie C.
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Chanika D.
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Very clean truck and smooth ride, great gas milege.

Ray S.
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Debby W.
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Yes,we have used this Location twice now in one year. Sharon helped us both times,and she is very kind. Friendly and professional. We would highly recommend Ball Park Storage.

BYRON R.
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Customer did not leave a comment.

Gilbert H.
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Thank you

Velnisha C.
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Customer did not leave a comment.

Rosalie K.
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This is the best u haul rental place we have ever used. Great customer service.

Matthew W.
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VERY helpful. Would hope all your centers were trained like them. Thanks for the help in my situation.

Esteban R.
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Hello, to whom it may concern. I am writing this email because of a bad customer service, that I recently went through. My name is Esteban I reserved my U-Haul rental on 9/29/18. Which was a prior to my pick up of the rental? I received a notification that the location of my pick up was moved, to a different location than what I had originally chosen on the website. On 9/30/18 I went to the location which is at 11:00 am. And I waited for 2 hours just to be helped by a customer representative. I am so saddened by this experience. I lost time and had a bad experience on behalf of U-Haul. I will definitely never use U-Haul service, based on my prior experience.

William H.
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Customer did not leave a comment.

Olisha L.
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The guy whom helped was very rude in my opinion , lady behind counter was amazing

DENNIS K.
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Customer did not leave a comment.

Lucky M.
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Though Ballpark storage was great! This was my worst experience ever with uhaul. I reserved a uhaul truck 24 hours in advance when I got there I a good in line for an hour did the phone app pick up my truck and all i needed was to pick up keys. I got to the counter and the truck was given to someone else no truck for me. I reserved another truck at another location and got there and they said truck was just taken as well after I already reserved. Ballpark was my 3rd try and they had the truck and fought to get me a discount.

CHRISTINA B.
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Customer did not leave a comment.

Travis H.
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Excellent Service

Luz E.
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This whole ordeal has been one headache after another, ay least at this location they took the time to look things up to see what had happened to not charge me the extra charge system was showing since according to contract this was the wrong drop off location. I truly hope someone calls me and that I get my overcharge refund and/or additional compensation for YOUR errors!

Bennie R.
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The location had closed at 4:00 so when I got there at 4:30 no one was there I did the drop off through my phone and dropped the keys in the drop box. But it was a nice clean location.

Theodore E.
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Customer did not leave a comment.

ARETHA S.
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I feel like they over charge me

MICHAEL D.
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Great people and great service!

luis A.
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MYKHAILO M.
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Scott T.
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Thomas S.
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Requested additional items were not available

RON M.
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RON M.
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Thomas C.
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Michael C.
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Chantelle C.
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Very friendly and helpful staff.

DOMINIQUE W.
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The lady that helped me was wonderful very informative about what happened and helped me out alot.

MARCELLIUS S.
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Kathie Stone was awesome and a beautiful woman to match!

Anthony T.
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the truck was beat up, leaked in cab and loading area during a rain storm, my boxes and belonging got ruined

ANDREA G.
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Quick and friendly service.

donnavea G.
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Customer did not leave a comment.

Fermin C.
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Dwann C.
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noraly P.
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Shaunna W.
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RUSSELL G.
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NOEL C.
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shirlene W.
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David H.
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It was my first time to this location. I highly recommend this place, The people here are so friendly and helpful. I will be recommending this place to every. David H.

BETTIE C.
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Michael H.
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Staff is super friendly

CHARLES T.
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Customer did not leave a comment.

ANDREA H.
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camille M.
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We reserved a truck for the oro grande location and no one was there. After calling customer service we were referred to adelanto. Still quiet a drive, out of the way of our moving location. I was promised a $50 credit for my inconvience and am waiting for that to reflect on my bank statement.

Gary C.
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The Atlanta U-Haul drop off location OnPoint and very helpful. Staff was fun to talk to!

William F.
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The hosts at Ballpark Storage are awesome. Truck was ready to go when I arrived. They have the office decorated in a Halloween decor and effects. Most of which I have never seen. Really into the spirit! Made it fun to pick up a U-Haul!! I would suggest anyone thinking about self storage get in there asap. Great people! Very friendly.

DAVID B.
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Customer did not leave a comment.

David B.
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alberto M.
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CYNTHIA C.
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Could use more staff. During the trip the keys were accidently locked in the truck and UHAUL road side assistance saved the day and at no charge. They got there quickly and got us on the road again. Great service.

angela Q.
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Customer did not leave a comment.

Ava H.
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Shantell H.
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jeff T.
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ANTOINETTE B.
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Keep up the great work!!

Tawana C.
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When I arrived, the lady at the counter advised me that somehow my reservation had been double booked. I reserved a truck for 10 am. I almost didn't receive my truck because of this. She ended up calling the other person who was booked to see if they could pick another time slot as they had not arrived to the facility yet. The number that was listed for the particular person who also reserved the truck was incorrect. Therefore, she gave the truck to me by default. Even if they were coming to pick it up, I should have received the truck because I was there, on time and ready. Either way, it worked out but the system should definitely look in to this. I would not have been too happy if it went the other way.

CHARLES R.
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Customer did not leave a comment.

Richard G.
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Victoria K.
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LUPE G.
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daniel A.
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shawn H.
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sherry D.
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ERIC S.
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Very friendly and helpful staff

Anthony Z.
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Customer did not leave a comment.

MARVIN B.
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What a nice, helpful and cheerful woman who helped me here, She's a real asset to you.

No reviews have been submitted for this location.

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