Customer Reviews for Paisano Tires Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

When I reserved the U-Haul truck, I gave them the number of days I was going to rent, I returned the 10' truck early and requested a refund for the days not used. They kept my money and refused me. No damage, the truck had MORE gas than it did when I picked it up. It was not cool and unprofessional how they kept asking me to call customer service only to be given the run around repeatedly. I do NOT advise using this company for future moves. My employer also wanted me to use U-Haul for a corporate office move, however, after hearing about my experience, they went with another company.

Rating:

5.0

Lady at the front desk was really nice and got us in a uhaul truck that we reserved quickly. Thank you!

Rating:

5.0

CHECK MIRROS FOR TIGHTNESS.

Rating:

4.0

There's no need for improvement The people there were nice friendly and Accommodating in every way.

Rating:

1.0

Be more friendly to customers

Rating:

3.0

truck was not in driving conditions it almost turn off on me on the middle of street and all lights turn on ondashboard from fuel cap to engine it ws unsafe

Rating:

4.0

Nothing... It was great.

Rating:

3.0

Reservation was at 1130. They were out to lunch. Came back after an hour. Person was helping change tires. Got the vehicle at 1.

Rating:

5.0

Excellent customer service

Rating:

1.0

Stop trying to scam people saying they didn't return the truck, constantly calling them

Rating:

5.0

I appreciate Edith’s customer service.

Rating:

5.0

Right fender little damage look like probably due to a tire blow out long before I got it. I had no problems with it had a perfect haul Thanks.

Rating:

3.0

I wish the same effort to inspect the truck happened when it was returned was the same when I picked it up. No one helped me with inspecting the car when I picked it up. However when I returned the car I wasn’t greeted or anything. They just inspected the truck and pointed out a scratch right away that I wasn’t responsible for. I can’t prove I didn’t put the dent in the truck but I thought it was pretty weird they pointed it out right away. The truck was already dirty on the outside and the inside. I got the damage waiver fee and I’m being charged extra. Not sure why. Better customer service when it’s picked up and dropped off next time.

Rating:

3.0

It was very frustrating to not be able to pick up the trailer from the location that was closest to us especially since the reservation was made 3 months in advance.

Rating:

3.0

Everything was good good service other than their policy which they charge a whole day even if your 15 mins late seems unfair

Rating:

5.0

No comment..easy in and easy out..

Rating:

3.0

Had to wait outside in the cold.

Rating:

1.0

Please feel free to contact me by phoneif you have any questions regarding my answer for the Victorville Location

Rating:

1.0

The two ladies in the front counter, are very rude. They shouldn't be working with the public.

Rating:

1.0

Upon booking the website listed this as a 24 hour drop-off location, but when I came by late at night it looked sketchy and did not feel safe doing so. I came back the next morning and pulled into the dirt road driveway that is marked "uhaul drop off", but the gate was closed, so I had to get out of my car and open the gate to let myself in. Noone was in sight, and there was no office adjacent to the lot, and no signs directing how to check in so I proceeded to detach the hitch myself and once I had done so a man materialized and informed me that this was an after hours emergency drop off and there was noone to process my return and that I would not be able to receive a hard copy receipt, but one would be emailed to me. He got back into his car and drove off. I was concerned that without someone verifying the return that the trailer might be stolen or damaged or marked as late and that I would be held liable.

Rating:

5.0

Awesome staff

Rating:

5.0

The guys there jumped to help as soon as I drove in.

Rating:

5.0

I’ve seen poor reviews for this location and I saw nothing to indicate poor or substandard service, Everybody I saw were fantastic and very professional, it was a very pleasant experience.

Rating:

1.0

I returned the truck an hour early than my scheduled drop off and was told my rental would be still be the same rate. My rental was originally priced at $134.00 I checked my invoice and additional $50.00 was charged to the rental. The truck was returned clean and more fuel than picking up the truck. Lastly, my eyeglasses were left in the truck. I returned less than 5 minutes after dropping off the truck and I was informed by the staff my glasses with the glass case were no longer in the truck. It is believed my glasses were taken by the employees. Will not rent ever again from location.

Rating:

4.0

The location was fine. I have no problem with the people who rented me the trailer. I do have a complaint with the roadside service itself and will be filing a consumer action report

Rating:

2.0

The trailer was in need of repairs. Had a marker light just taped onto trailer with electrical tape. Also it took them 5-10 minutes to actually hook trailer up since the trailer wouldn’t connect to the ball.

Rating:

5.0

Really nothing you all were great and very helpful.. Great customer service..

Rating:

1.0

I would not recommend this drop off location to anyone.

Rating:

5.0

I drop the truck off after hours

Rating:

3.0

I think their service attitude can be better, especially for foreigners who are not good at English.

Rating:

1.0

Too expensive

Rating:

5.0

Not exactly a clean and exciting place. But not scary dirty. Just a small local tire shop. I like shopping small local places.

Rating:

1.0

The location was dirty and so was the truck rental. My husband and I read about five trucks a year. We have never had an issue with the cleanliness of the vehicles. We ignored it and continue to take it to use for the day. We ended up using an extra day. The truck was rented from a U-Haul at a tire shop. As soon as we got in the vehicle it said for us to air the tire on the left front side because the air was low. That is something that really should’ve been maintained by the location especially Since it was a tire shop. We also noticed that it said the driver side door was open. We opened and closed it several times hoping it would close properly but it did not the light remained on. We use it for what we needed to use it for and we returned it to the location. The woman at the location immediately said it was dirty and we would need to clean it.She handed me a broom and treated me like a paid employee. Once we swept out the inside which was already dirty when we picked it up, she Told me that I would need to clean the inside of the truck. She handed me a spray bottle, a rag, and a small hand broom. There was dust, grime and an excessive amount of pet hair under the seats and all over the Inside the vehicle. There was also an excessive amount of dust. I quickly wiped it off and she said it was not good enough. I told her that it was like that when we picked it up and I do not Have time to clean their truck anymore. She told me that I would get charged a $25 cleaning fee even though I spent around a half hour cleaning the mess of the person or people using the truck before me. If I do get charged a $25 cleaning fee, I will hold U-Haul responsible for the fraudulent charge.

Rating:

5.0

Thank you

Rating:

2.0

It was extremely busy. The staff was extremely helpful and friendly.

Rating:

1.0

Someone needs to seriously talk to the woman that runs the place. Customer service was completely lacking. Will not ever go there again!!!!

Rating:

2.0

The truck was was clean the windshield was not shield sealed. The gas tank wouldn't take a filling without spewing back on him. The agent after being shown the video didn't offer a discount. She did contact a manager. That said the truck has recently had some work done. We returned it with a half tank of gas. My suggestion is that the trucks dealings on the doors as well as the windshield be made. Yes I have pictures and video

Rating:

5.0

Trailer brakes were not in good working order and almost caused me to get in an accident.

Rating:

3.0

We drove 22 hours to Oregon without windshield wipers working. We had to stop and buy a wiper cleaner and get out every few hours to clean the windshield. This is unacceptable. In Ashland we got into a rain storm I have photos and had to sit along side the toad for an hour until it stopped. I feel I should be compensated for all my inconvenience. I field a complaint and not heard a word in a week.

Rating:

5.0

Very friendly, excellent customer service. My tire was low and they repaired it for me in a timely manner..i would definitely recommend this business

Rating:

5.0

You did a excellent job and all around great customer service.

Rating:

5.0

The ladies who assisted us were very friendly and professional.

Rating:

1.0

Communicate well with your customers and clean out your vans. Mine had an odor inside Plus charging someone a $20.00 fee for returning the uhual on a Sunday

Rating:

1.0

The rental pick up location was like a junk yard. Trash everywhere around the truck. Also, there was a very awful smell in the cab of the truck. I will never pick up at this location again.

Rating:

5.0

Absolutely nothing at all. Cynthia and the staff were AMAZING!! I will Always come back here and refer people to this location.

Rating:

5.0

I was very pleased with my experience today. The representative was very kind & went above & beyond to assist me with my needs. Next time I rent a Uhaul I will definitely go to this location. They know how to serve their customers??