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JOHN S
Customer Reviews for Balsam Lake Hardware Hank
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch location and personnel. The owner of the store greeted me and handled my return. AWESOME store.
MARK PSimple drop off. Helpful staff!
ROBERT DJust great people made it easy
David LMy dissatisfaction with U-Haul stems from their computer system. While the staff at Balsam Lake Hardware was quick to check me in they could not print a paid receipt for the rental charges. How is that possible? I needed a printed receipt and failed to receive one at either the pick up or drop off location. Combine that with the dual check in paperwork and the hassle of getting the trailer I ordered and being skipped around from location to location before finally settling on one 10 miles away from my original request made the process cumbersome and confusing. I give U-Haul a below average grade for its system. The people and locations were fine.
CHARLES NI was getting emails for two days saying I didn’t return it and I’m guessing it’s because they didn’t go through and process it right when I brought it back
IRA JThe equipment was clean, but the front wheel on curb side of the auto transport would not reverse, it locked up and just skidded. Going forward all worked as it should. I sprayed WD-40 on the jack because it was quite difficult to raise and lower.
Duane FDouble check tire pressure; right rear tire was under inflated.
ROLF FGreat customer service. Will rent from again.
Andrew DA walk through inspection noting any obvious vehicle body damage prior to getting the keys would be a good idea.
Karen NGreat experience.
Ron TNot have the system crash
Donald ENo complaints
joe nThe staff here were great. They greeted me as I pulled up and took care of everything. They are exceptional.
Christopher KThe truck was disgusting. There was animal hair built up by the seatbelt clicker on the passenger side. There was coffee spilt all over the seat and cup holder. The truck smelt very strongly of cigarette smoke. It was nasty to say the least.
CheyeAnn EHome town treatment!!
Doug KWe were very pleased with both our pick up and drop off locations. However, there was a real variance in what we experienced regarding length of rental of our 10 ft truck. My online reservation indicated a 24 hour rental period. We were told by our check in person at the Nicollet Avenue UHaul , that we had the truck for 6 days. Our rental agreement showed 4 days. Ultimately after a phone call to UHaul, we confirmed a 6 day rental period. Prior to drop off, UHaul sent me an email indicating our drop off location was moved “per our conversation” to another UHaul dealer that was significantly further away. As I has NO conversation with any UHaul dealer to move our drop off from Balsam lake I was rather surprised . I had to call UHaul to change it back. Very inconvenient and unclear as to why/who changed this drop off. We were happy with the truck but there are internal issues with clarity of rental period as well as a mid-rental change of drop off location for no obvious reason.
Alvina JGreat customer service. Very clean and ready when arrived. Highly recommend this location. Will be back to rent again.
Lorajean WGreat service and great people at this location!
DAN MCharging $20 for a credit card fee is insane. Also double charged me $19.95 for the renters fee
Nick K.
Elizabeth DPerfect experience! Customer service A-1!
Todd FBalsam lake was good for picking up. I was originally scheduled for Americ Inn in St Croix falls.. they are a disaster…. Have no idea what they are doing, trailers are in bad shape, they will Not help you to hook up your trailer. They should not be allowed to represent your company…
Tracy DMore training. An additional 90 miles was added to my account instead of 25 miles. When I dropped the truck off they would not correct the error. A manager was supposed to contact me. That never happened.
Walter CGraphics on the trailer are getting ragged. However, despite the used appearance, the trailer operated perfectly! Perfect price for RT. I WILL be BACK! Thanks! Greg
Greg KFriendly and fast servicee
Robin WOnline reservations were great!
Lynell AI would make a price a little cheaper if your only using for an hour or 2 instead of renting whole day worth, otherwise everything was amazing
Gage HThe personnel are always friendly, efficient, and helpful, including helping us hitch and unhitch the trailer. They couldn't be better.
James SFriendly, helpful, and fast customer service.
Nick BThe whole online thing was a disaster. We had to return the Uhaul to this location even though we chose a closer location for drop off. Waited at the counter for over 40 minutes during pick up. DISASTER
Nicole Wthank you very much.
mark rContinue with the excellent customer service!
Donald RFast and easy. Helped my wife hook up the trailer and very friendly.
Andrew DEverything was top notch and excellent
ALLISON Bthe service was good !
Joseph NGreat service. Very helpful. Best ever
Scott MAwesome service!! Staff very cooperative. Highly recommend Balsam Lake Hardware!
Jeanne AEverything went smoothly
Leo HOne rear brake and turn signal on trailer didn't work
david mWas not given enough mileage to complete One way rental ! Was overcharged from initial estimate!
George SDon't think you can improve the awsome customer service.
Michael S