The mileage was not accommodating to the location from the residence to the uhaul location. I believe it was done on purpose to get more money!marlon M.
Customer Reviews for B&B Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No gas stations nearby so had to pay a ton to return.Christine A.
Customer did not leave a comment.Glen C.
I went to this location to rent a 20 foot uhaul to move from Williamsburg to Surry with an estimated 80 miles driving round trip. The staff was very friendly and offered to be able to change my drop off to Surry to make it more convenient. The quoted price was 109$ with an adjusted mileage to 50 miles (since I was told I could drop it off in surry). Once the move was over and I was attempting to move my work vehicle back to the new house I had car trouble and was unable to make the drop off time as my county vehicle broke down past the ferry. I called the drop off location and notified them I would be late and they were very nice about it. I ended up returning the uhaul at the drop off location 3 hours later (27 total hours in possession) with a total of 64 driving miles (14 miles over estimate). The next day I had a separate $255 charge hit my credit card on top of the $109 and already paid. That is $364 to rent a 20 foot uhaul for 64 miles drive time. There was a â€œlocal rental not returnedâ€ fee which didn't make much sense as I returned the vehicle where I was told to return it and even confirmed over the phone this was the location to return it. All I can say is do not rely on the word of an employee and ensure everything is spelled out in writing prior to doing business with uhaul. I have rented uhaul for every move to date but after this encounter I will be taking my business elsewhere.Patrick F.
Customer did not leave a comment.KATHIE V.
Very friendly staff and good service they even chatted with me an my dad about cars too as we were waiting i love this placeDANIELLEPATTRINA P.