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Roger L
Customer Reviews for Bar S Bar Electric
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lazy. Poor customer service
louis pGreat service
jan wAlice is wonderful. This experience was the absolute best I have ever had with U-Haul. Any future needs this is my go to location. Thank you ! Lori
Lori EDisconcerting to not have anyone staffing the drop off location
Vernon RThe lady who helped us was amazing.
Barbara HCustomer service was welcoming, friendly, and made the whole process manageable.
Josh FLocation was closed. Just dropped equipment off.
DENNIS NOutstanding customer service.
Doris VPut Jack's on all trailers. This old man can't lift that tongue weight
mike fAlice and the Bar S team are always helpful and there to help. I highly recommend them to anyone
NICHOLAS HVery friendly and helpful, stopped what he was doing to help me!
Mike TNothing
Jim RAbsolutely nothing! I was so completely prepared for by Alice to tackle the trip I had to take to Casper ! The service was beyond any rental I ever Had before! Seriously I will rent again at this location in Worland Wyoming just for the sheer customer service I received and vehicle I was able to rent! Thankyou
dawn lThe woman was very helpful and knowledgeable about how to hook up the trailer and keep everything safe.
Joe Wsupper nice. great service will use service again.
Pamela MFrom my first time renting a trailer experience, I would suggest that each trailer had a built in jack for easy assistance for removing trailer from your vehicle.
Darla HAlice was great.
John JEasy check in and out
tom sVery helpful and had everything needed for my rental. Employee was pleasant and had a great attitude.
Socorro CNoting thank God for you guys!
MARY KPersonnel were great and very helpful. Problem is I reserved equipment for my move over 30 days ago and the equipment was not available. I had to use a lot smaller truck than reserved and therefore moving more of a pain than it already is. When you reserve something it should be available on the date you reserved it. You should also have employees available to go and bring trucks from other towns and brought to the location where it us to be picked up. Not expect customers to drive to other towns to pick it up themselves. Not good customer services. The staff were as h pful as could be but not much they can do about not having enough equipment. Overall not a good experience.
susan bSo helpful and friendly!
Gary HAlice and the team are always helpful and super professional!
Nicholas HNot the Uhaul of yesteryear. Truck was surprisingly easy to drive, and handled great even with a full load. The uhaul dealership was also exceptionally helpful. Thanks from a happy customer.
Keith DAwesome service
Nicholas HThe lady was very kind and helpful and explained everything.She made calls to make sure I would have the truck when needed. Highly recommend.
Marietta MVery polite and professional people..
Sean SGave me bad tire before driving cross country. Now they’re trying to charge me for a tire that was already damaged..
Matt DAfter several weeks of having our reservations cancelled by U-Haul and other rental companies. I was finally able to connect directly with Alice from Bar S Bar. She was very attentive and understanding of our situation, and seemed to really care about how the U-Haul dispatch reservation issues have been negatively impacting their customers. She went above and beyond to deliver good customer service in a very difficult time -- providing service after hours and on her day off. I had just about given up on U-Haul for good, until I came across Alice and Bar S Bar. I will recommend people go directly to Alice for their U-Haul needs in the future. I hope U-Haul understands the terrible position they are putting their local partners in by taking reservations they can't meet.
Robert DNo problems returning.
Daniel NThis was our 1st time with Bar S Bar, and we were not disappointed. Prompt, polite and very helpful, thank you for attention to detail!
MICHAEL CHappy with bar s. She did everything she could to help me with my needs. Not happy with u haul, my reservation was cancelled with out my, or bar s knowledge. This made my experience awful and put a lot of pressure on the poor gal at bar s. Once again, the gal at bar s was great. She did everything she could to help me out.
Robert GThe unit was well maintained and ready to roll. We had no issues for the week we had the trailer in our care. We pulled a 4x8’ trailer behind our Ford Escape 925 miles RT and it rolled like a champ. This was our 7 or 8th time working with UHaul in the previous year and they have mostly been good experiences. We’ve made our last move. Thanks U-Haul!
Dale HRoller door broke. Just rented a broken piece of equipment. I haul needs to maintain the equipment.
ROGER LAlice was a doll!! Such tremendous customer service. She bent over backwards to accommodate me & made my move effortless!
Michael AI had a phone number to call for after hours drop off. It was immediately answered by a friendly and helpful person. I didn't have to use the internet to check it in.
David Wlove this location. went above and beyond to help
Kristina KWonderful experience
Brandie KThe gal in the office was great! Moving sucks but she made it alot easier
Nick HAlice was very helpful and friendly.
Elizabeth CAlice was extremely helpful and flexible.
Nicole GAlice was very helpful and great to deal with!
PATRICK WAlice called to let us know if we anted to check-in early let her know and she would take time out of her schedule and get the equipment checked back in. Thanks for the Warm welcome,
Kerry LNone. Exceptional customer service from this location.
Keith MI would like more information on how to adjust the mirrors from inside.
Lorraine TALICE AND HER HELPFUL CREW SCORED A "10"...WE WILL PICK UP AND DROP OFF AT THIS LOCATION AGAIN!
George S