Customer Reviews for Bargain Center Thrift Store
(U-Haul Neighborhood Dealer)

184 reviews

1728 Mount Meigs Rd   Montgomery, AL 36107

(334) 450-2261

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(334) 450-2261

1728 Mount Meigs Rd
Montgomery, AL 36107

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I did not pick this location to pick up the trailer. This location was beyond the location that I selected on Eastern Blvd, Montgomery, AL. I had to go farther to get the trailer and then double back farther as well. Added an 45 minutes to my travels. U-Haul always changes my pick-up and drop-off locations.

Paul Z. 
Rating:
4.0

Customer did not leave a comment.

jon S. 
Rating:
5.0

Me. Steve was wonderful, he got me in and out with no problems. Will definitely be recommending this location in the future.

Kenyatte H. 
Rating:
1.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

The location itself was great and we picked the U-Haul up in no time! When dropping off at night be mindful where you are.

Leon T. 
Rating:
5.0

The owner of the business Steve is very respectful and took care of me properly. I will speak for others to go to his business to rent U-Haul vehicles or other equipment !!! Thank you very much for his services !!! 🤠🙏🏽🙏🏽🙏🏽

Joseph H. 
Rating:
2.0

I arrived at the location to pick up my truck at 9:02. I did digital but they didn't not put all my equipment in the truck I couldn't move forward. The message said to go in the store for assistance. The store was closed all weekend even though the door and online hours said different. So it took me about 30 mins to get someone on the phone. I didn't not get all my equipment. I get the truck it was dirty. This was by far my worst experience.

Dominique W. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
1.0

The ac didn't work when I picked up the truck. It didn't have any gas when I picked up the truck. I had to get before I even got out of Montgomery. The truck was dirty in the inside

Nigel P. 
Rating:
3.0

The online/phone check in/out did not work, precipitating a call to tech support (45 minute call wait) and eventually the chat software. Finally got vehicle checked out, then had same issues turning it back in. I had to chat with "Amber," who let me know the system would not accept photos. After all that, I got hit with a $20 service fee for after hours help, which I had to call about and have removed. I am still waiting for the refund to hit my account.

Dwayne F. 
Rating:
1.0

Overcharged me a day and I want a refund

Bonded moving G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

This place was a thrift store, that was also a local hangout for bbq, the day old bread shop… there were loads of ppl just hanging out no instructions on what and were to go, one of the ppl hangout actually gave me instructions Worsts experience with U-HAUL EVER!!!

Sharon J. 
Rating:
2.0

The air conditioner didn't work. The vehicle ran badly, as if it did not want to change gears. There was a lot of heat blowing on my feet near the gas/break pedals, even though the air conditiiner was off.

Conja M. 
Rating:
3.0

I ordered a dolly and it did not come with the truck.

Leah P. 
Rating:
5.0

Nice price an friendly ppl that solve my problem

Shirley L. 
Rating:
4.0

The 24/7 truck share process was a little too complicated for me. I was not able to drop off the truck using the app. The manager Steve was great, very nice and helpful.

Michael H. 
Rating:
1.0

This location fucked me out of some money. I'll get my gas back. He even told me people steal gas from the trucks. Someone higher up need to call me asap 3343150629 b4 I do something I'll regret

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

BRITNEY T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Staff was very nice and helpful with my rental

XZAVIUS R. 
Rating:
3.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

DEANDRE S. 
Rating:
3.0

Not secure for self drop off. The ater hours key box is broken I could not leave the key.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
2.0

It was confusing to find where to go to get my keys. I didn't know that the store was also holding the trucks and spent a good bit of time wandering around for a building labeled with the uhaul logo.

Kasey E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Not much, the customer service was phenomenal. Pleasant atmosphere and Mr. Browder and the young cashier (female) were very kind, accommodating and knowledgeable. I would definitely recommend this location to family, friends and strangers.

MYLA L. 
Rating:
5.0

Customer did not leave a comment.

Elaine Y. 
Rating:
3.0

The vehicle had no air conditioning and I had to drive it to FL and back. It was very hot and sweaty

David J. 
Rating:
1.0

Horrible experience. We didn't realize until we left with the truck that someone had moved live animals/livestock- the smell was sickening like animal feces. At that point it was too late to change trucks as we had people lined up to help us move furniture. They didn't have the supplies I ordered and didn't do anything about it. They had an appliance dolly that I had to track down- not the furniture dolly or moving blankets which I was charged for and didn't recognize. Called to complain— it was still charged. When my husband tried to return the truck, the lockbox was broken on the ground. He called uhaul for help and had to spend hours on the phone with uhaul over a couple days. Absolutely terrible experience. Will never use this service again.

Manuel E. 
Rating:
5.0

The customer service was above and beyond!

WANDA D. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Great

MICHELLE C. 
Rating:
3.0

Why haven't I received my check

Timothy K. 
Rating:
3.0

Will not use Uhaul again. They changed my reservation at the last minute and I was only notified with a text. Had to wait on hold for 20 minutes to speak with someone. When I finally was able to pick up the truck, I had to wait on hold another 20 minutes and ended up having to chat online - never was able to speak with someone. There was no secure place to return the key. Extremely disappointing experience from start to finish. Customer service was not interested in making anything right.

Jeff T. 
Rating:
2.0

Located in a terrible section of town, at a thrift shop.

Steve C. 
Rating:
5.0

The attendant was very professional and friendly.

KENNETH J. 
Rating:
5.0

U-Haul contact person was very helpful in getting me set up with the vehicle. All I had to do was sign for the vehicle and I was ready to go. Outstanding service!

Harvey B. 
Rating:
2.0

It is in the middle of "the hood". There were what seemed to be a couple homeless guys sleeping outside on a table and sitting on a piece of equipment when we got there.

James H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Brewster T. 
Rating:
5.0

The lowtire (sensor)needs repair/replace or... because tires are alright. Otherwise the rental was perfect for me.

Merri H. 
Rating:
5.0

Customer did not leave a comment.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
4.0

I think the whole experience was well worth the time and the staff was great to work with!

MICHAEL A. 
Rating:
3.0

The top of the truck must've had holes in it somewhere all my things were wet and the truck was shaking throughout the whole time I drove it

NYIECHA S. 
Rating:
5.0

Customer did not leave a comment.

Lukisha S. 
Rating:
1.0

Truck was missing door handles, mileage was wrong and I was charged an extra day just for being an hour late. Last time this location charges me a cleaning fee and I had cleaned the vehicle thoroughly

Tara E. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Y. 
Rating:
5.0

Customer service was awesome. They did everything to make you feel comfortable. Good deal.

Johnny M. 
Rating:
5.0

Nice location and friendly attendant's. Very satisfied. Reasonable rates. Thank you.

Johnny M. 
Rating:
5.0

the associate was very knowledgeable, courteous and good at explaining everything. Plus, he was very professional, yet personable.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Chap B. 
Rating:
5.0

Customer did not leave a comment.

chardell R. 
Rating:
5.0

Mr. Steven and Mr. LJ both demonstrate amazing customer service. They are knowledgeable and proficient. They are thorough and great at multi-tasking. I would recommend and will definitely use Bargain Center Thrift Store when in need of uhaul services. Very pleased and they get a five star from me.

Myla H. 
Rating:
5.0

Great staff

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Nardia H. 
Rating:
5.0

Stephen is the BEST ! U-HAUL representative in the USA God Bless him !

Eleida T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

I returned the trailer at about 11:00 on Saturday night, I couldn't get the trailer unhooked from my truck, I called the 800 number for instructions and stayed on the phone for at least 1 hour, and never got anyone to answer the phone. I held on until my phone went dead. I will never rent from haul again!

PATRICIA B. 
Rating:
3.0

Make sure to clean the truck before renting it out again. Also pay attention to customer so that they are not missing equipment they paid for

Keisha G. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Keep it moving. Each condition and circumstance are different. The personnel at this location were able to meet my needs under unfavorable circumstances and conditions to my satisfaction. The mission was accomplished. "Thanks U-Haul."

LEE T. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
2.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

They overcharged me . Charge my card 73.00 then 50.32 what is this a scam or What I want my money back on my card immediately.

Debra M. 
Rating:
1.0

I was overcharged. Uhaul promised a credit and then I was charged again.

Breauna B. 
Rating:
5.0

The service is fantastic. Rinse wash repeat.

William A. 
Rating:
4.0

Customer did not leave a comment.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

The staff is very friendly and knowledgeable and so eager to make sure you have the right uhaul for your needs very thorough I really would recommend my family,friends,and strangers

veronica W. 
Rating:
5.0

Exceptional service. Clean truck. Friendly and knowledgeable service. Will be back.

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

Conchita R. 
Rating:
5.0

i think that the u haul corporation could do more to promote this place, i move right up the street from this place and it did not come up as a drop off spot for me, i were told about the place , from a neighbor

Oscar S. 
Rating:
2.0

Not charge their card twice and give the credit that was supposed to be applied

April W. 
Rating:
5.0

Customer did not leave a comment.

LaDon J. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

I had the best experience! This team was so helpful. I will definitely be back for any u-haul needs.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

schenita M. 
Rating:
5.0

Customer did not leave a comment.

Buena V. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
1.0

After initially being told the rate was $62 and change I was charged $137 and charged again for $140, so I was charged twice for the rental and the charges are no where near what was discussed before rental.

Mikayla J. 
Rating:
5.0

Customer did not leave a comment.

Daryl N. 
Rating:
5.0

Customer did not leave a comment.

Freddie H. 
Rating:
5.0

Grade A Service. They are doing a good job in the community in which they serve.

Curtis B. 
Rating:
5.0

The front left tire on the inside was worn very bad.the truck pulled to the right very hard.the fuel mileage ways not good.

Alan L. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Presdelane H. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

I really appreciated the top quality of service starting with a friendly smile, respect, having patience to explain instructions of what's required for the truck, and overall showing consideration of the person as well as the property. Thank you so much, I will definitely tell others about this location.

Veronica W. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
No reviews have been submitted for this location.

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