Customer Reviews for Barnes Equipment Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Barnes Equipment Co

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sonya F. on

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The representative for uhaul was very polite and professional I really enjoyed this experience.

Heather T. on

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Customer did not leave a comment.

CHRIS C. on

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Customer did not leave a comment.

Tom G. on

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Truck was dirty he didn't seem to care, he couldn't print paper work, couldn't find key.

Theresa P. on

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I thought you could return a U Haul to any location, but this guy told me to bring it back to him. I had to go out of town to get it, because no one here had an open trailer. I was a little disappointed with this rental site. He could not get his computer to accept my card, so I had to go down the road and cash a check at Walmart.

Randy C. on

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Customer did not leave a comment.

Ken T. on

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The local guy was well prepared and courteous. It seemed the corporate side was extremely misguided. I did a reservation online and was also called for confirmation but still my information was corrupt when the local guy tried to run it. Took nearly an hour to get it straight

Tom B. on

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Customer did not leave a comment.

Dustin G. on

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Fill the tank up all the way. That way when customers return the truck to you, we aren't guessing at how much gas we need to put in to keep it at the spot it was in when we rented it. We can just fill the tank all the way up. It feels like a scam. In order not to get fined, customers may over fill. Not fair! Fix that.

lonnie C. on

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Brandy C. on

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Great!

richard G. on

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Sonya E. on

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I went online and rented a 15ft moving truck on 4/15/18, I received an email confirmation that I would pick my truck up at one of Uhauls preferred locations, Ferrell’s Home and Outdoor in Corinth, Ms on 4/21/18 at 11:00Am, I even called Ferrell’s on 4/20/18 to make sure my rental would be available and the gentleman assured me everything would be ready when I got there. I drove over 4hrs from the Madison, Ms area to move my dad and stepmom from Iuka,Ms. Needless to say, when I arrived to the “preferred location” on 4/21/18 at 11:12 AM, the gentleman asked me to have a seat for a minute, and he began to make phone calls, then told me my truck wasn’t there because he let a coworker take it on 4/20/18 and the coworker took the wrong truck, there was only one other rental truck in the parking lot and I couldn’t have it because it was a local truck, and then the lady on the phone from U-Haul said there was an available truck at a location in Selmer, Tn, did I want to get it, well what other choice did I have?? Have no truck to move my parents or drive a round trip total of an extra hour, needless to say I was pissed, infuriated that they would allow a coworker to take a customers rental truck that they had gauranteed would be there. As we were driving to Selmer to pick up another rental I called U-Haul to file a complaint and the gentleman on the other end said that someone from U-Haul would be contacting me, today is 4/25/18 and I haven’t received a call yet. Point being.... these pickup and drop off locations represent U-Haul and to admit to letting a coworker take a truck that was already rented and confirmed was really unprofessional, and if anyone ever asks me my opinion of the company, they will get it!!!

tim C. on

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Jody W. on

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Again was nice and friendly. I will be using this location again as well.

Tony P. on

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Thks for big size truck as u didn't have a smaller one for same price. Had problems with checking out truck at office as there system needs work but over all it was good. Thanks.