Customer Reviews for Barnyard Antiques
(U-Haul Neighborhood Dealer)

171 reviews

1713 Opelika Rd   Phenix City, AL 36867

(334) 408-1577

Location Hours

  • Mon: Closed
  • Tue-Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 408-1577

1713 Opelika Rd
Phenix City, AL 36867

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 10 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Look into your phone system. When calling during busy times, you offer the option to have a call back instead of waiting for the next available agent. When they do call back the prompts don't work. Tried pressing 1 or 2 or 3 but didn't work. Received call back several times and it never worked. Otherwise , everything went smoothly and very satisfied.

John K. 
Rating:
5.0

Pick up our U-Haul at this location was awesome. The employee turned a horrible experience into a pleasant one. U-Haul is very luck to have this location as part of there company. It is nice to know that U-Haul does have people who actually care about their customers.

Jonathan H. 
Rating:
5.0

The representative from this location was very helpful and friendly. Could not ask for better service.

Dennis L. 
Rating:
3.0

Uhaul changed my location 3 times. Then had me drive an hour out to get my uhaul only for me to find out my tow dolly was cancel. I had to call uhaul to figure out what was happening. I had to pay for a tow dolly twice and wait for my refund to refund to my account 3-5 business later. I don't blame this location but I am blaming uhaul.

Shaparis R. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
3.0

Did not have the furniture pads I needed, and kept removing them from my reservation without telling me. This left me running around to get pads before I could load the truck.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

comola R. 
Rating:
5.0

I was given a credit due to the truck being completely empty. However, with gas prices as high as they are, it wasn't an even trade. I paid more than my original price.

Veola D. 
Rating:
3.0

Customer did not leave a comment.

TALENA P. 
Rating:
5.0

Customer did not leave a comment.

DARIUS C. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Excellent customer service, just didn't have furniture dolly. Wasn't made aware business would be closed at time of return. Otherwise great location.

Elton D. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

scarlett G. 
Rating:
5.0

Super nice and accommodating even though U-Haul still messed up my equipment reservation and had me turning everything in on the wrong day

Scarlett G. 
Rating:
5.0

Very nice, pleasant & friendly as well very efficient! Everything was ready when we got there to pick up the truck and check back in was quick & easy! :)

Michael N. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

Tiashunda M. 
Rating:
5.0

Customer did not leave a comment.

Javier R. 
Rating:
4.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

Kimmerly M. 
Rating:
5.0

Customer did not leave a comment.

Jessie M. 
Rating:
4.0

Customer did not leave a comment.

Connie A. 
Rating:
5.0

Customer did not leave a comment.

dakota E. 
Rating:
5.0

Nothing. The lady there was very nice and helpful.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Karisa S. 
Rating:
5.0

Friendly and quick

AUDY S. 
Rating:
4.0

I did not get a receipt from the sales person. She said it would be emailed to me, she could not get to the computer at this time.

DAVIEMARIE D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Great location with friendly staff who took care of us immediately

JAMES P. 
Rating:
5.0

Excellent. No problem.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

RANDALL R. 
Rating:
3.0

Customer did not leave a comment.

cynthia S. 
Rating:
5.0

Everything was excellent to me. It was my first time using U-haul and I couldn't stop talking about how convenient it is to rent.

tinna C. 
Rating:
4.0

Was closed at drop off

Bonnie J. 
Rating:
5.0

Process went well with no problems quick and easy.

Shyron L. 
Rating:
5.0

Customer Service was excellent. Have and will recommend this location to others. The lady that assisted us was very informative and polite.

Tammy F. 
Rating:
5.0

Customer did not leave a comment.

MARY Y. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
2.0

The shop keeper was quite rude. When I pulled into the parking lot there was no lines so I parked by the door. I was rudely told that I had move my car due to all of the customers that are coming. It was 9 am and there wasn't a soul there. There wasn't anyone customers at all while I was there the whole time. I could have completed my business by the time she walked out to tell me how to park.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMS G. 
Rating:
5.0

Let them know the plug end adaptor is needed. We had to buy one.

Brad D. 
Rating:
5.0

Customer did not leave a comment.

THEODORE M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

keena R. 
Rating:
5.0

Customer did not leave a comment.

Evert K. 
Rating:
4.0

Customer did not leave a comment.

lawson P. 
Rating:
5.0

VERY HELPFUL AND FRIENDLY SERVICE

kathy T. 
Rating:
5.0

Great U-Haul location for Truck Rental. Very friendly staff, easy in and out. Clean and maintained truck. I've rented from this location twice now in the last seven months and will hopefully continue to get the trucks I need from time to time. Easiest experience ever!

cynthia R. 
Rating:
5.0

Thanks for always being There when I need a rental.

Andrew T. 
Rating:
2.0

The receptionist said that my vehicle would be told away if I didn't move it. This is not how you treat your customers. Never again!!

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

Luther P. 
Rating:
5.0

Customer did not leave a comment.

jack P. 
Rating:
5.0

Only issue was with the Ursula website.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

caroline S. 
Rating:
4.0

Customer did not leave a comment.

Sharon C. 
Rating:
3.0

Nothing special about the location.

Ketan P. 
Rating:
3.0

Customer did not leave a comment.

Carnell C. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
3.0

Customer did not leave a comment.

Erin M. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

I am satisfied its my second experience and I am pleased

Michelle W. 
Rating:
3.0

Customer did not leave a comment.

LUTHER P. 
Rating:
4.0

The truck was clean but it needs a alignment and the check engine light was on.

Sybil B. 
Rating:
5.0

Customer did not leave a comment.

Jasmine S. 
Rating:
3.0

This location doesn't open until 10 CST so we had to drop the trailer off prior to opening, so my daughter could report on time. The owner came out and was not particularly friendly. My daughter and I had to manually move the trailer ourselves.

Lenore B. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

very friendly and welcoming staff.

Jasmine C. 
Rating:
4.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Great, great, great service I would definitely go back to this location or recommend it to anyone else. The lady that work there is phenomenal, excellent customer service!

Wilconna B. 
Rating:
4.0

Customer did not leave a comment.

Alleshia M. 
Rating:
5.0

Customer did not leave a comment.

Bridgette V. 
Rating:
5.0

Thanks

James C. 
Rating:
5.0

Customer did not leave a comment.

Javier P. 
Rating:
5.0

The staff was very helpful and informative of the usage and guidelines pertaining to my rental

James G. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

angela R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

VANESSA D. 
Rating:
5.0

Customer did not leave a comment.

Ralph W. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
1.0

Woman was rude and not helpful. We arrived 30 min prior to opening and asked when could we drop off, she snapped and said when I open at 10:00 am. The entire drop off exp was cold, rude. Area was dirty, seemed more interested in selling crafts in store. Will never recommend this location. Area has plenty of locations to choose from. Besides who opens a moving company so late in the morning. People want to start early.

Wendell W. 
Rating:
3.0

Customer did not leave a comment.

Catorsha W. 
Rating:
4.0

Customer did not leave a comment.

Sherri J. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

Delia T. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

No worries, I dropped off the truck and put the key in the mail box.

judy R. 
Rating:
5.0

The representative was professional and pleasant.

Edna B. 
No reviews have been submitted for this location.

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