Customer Reviews for Basso Lounge
(U-Haul Neighborhood Dealer)

560 reviews

320 Queen St E   Toronto, ON M5A1S8

(647) 317-6745

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(647) 317-6745

320 Queen St E
Toronto, ON M5A1S8

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vera G. 
Rating:
5.0

The last 5 times I got into a uhaul it's been clean and the trucks are now all new and clean this says uhaul really picked up there game , there was a time when the trucks had holes in the floors and trucked would barely run

Anita C. 
Rating:
5.0

Customer did not leave a comment.

Mussie K. 
Rating:
5.0

inside of the truck had coffee spills from previous trip ( trips ) and during covid, it makes me suspicious of what your cleaning protocol for trucks right after every use.

Reichen B. 
Rating:
5.0

N.B. Please mail my receipt in hard copy. i have an old computer. cannot open the document. Thank you

RUTH A. 
Rating:
5.0

Customer did not leave a comment.

Yuchen D. 
Rating:
5.0

not at this time,,, thanks

Jason S. 
Rating:
5.0

Fastest rental I've every experienced at a uhal place , truck was also cleaned and smelled fresh ,

Michael D. 
Rating:
1.0

Not the first time using U-Haul. But could be the last. Returned equipment clean and properly but in the end I was charge for $78 + tax for fuel that never existed. I returned the van with the same amount of fuel as when I got it. He scams people and when asked about it he just ignores it and says he will look into it. 24 hours later and still no reply after numerous attempts to contact him.

BRUNO M. 
Rating:
5.0

Customer service was brilliant

Jerome N. 
Rating:
1.0

My fee estimate was $45-$50 and I am charged $127.

Aditya V. 
Rating:
3.0

When I rented the truck the fuel gage was at a quarter tank. And I was charged for 3/8 of a tank. I was not impressed about that as I rent alot of uhauls and this was first time someone tried to pull a fast one. But ill eat the charge cuz I'm busy and don't wanna deal with the conflict

charlie C. 
Rating:
1.0

This location charged me for two days instead of 1day and then never picked up my phone.

Panchanan N. 
Rating:
3.0

Customer did not leave a comment.

Garry R. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

Truck was clean , fast service, those guys do a hell of a job

Adam R. 
Rating:
1.0

The owner reported 200km usage when I drove only 10km

Milos J. 
Rating:
5.0

Customer did not leave a comment.

KEVINA C. 
Rating:
5.0

Staff were super friendly and helpful!

Brian W. 
Rating:
4.0

Customer did not leave a comment.

JAMIE M. 
Rating:
4.0

Customer did not leave a comment.

kameshkumar P. 
Rating:
5.0

Good guys. Great service and attitude. Lane

Lane L. 
Rating:
3.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

KC M. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Always awesome !! Have rented many times from this location and will continue to go back. Fast, efficient and no nonsense !

Tony R. 
Rating:
2.0

Sign in was done on a phone in a vacant lot and no information was relayed to us about the details of the rental. There was no time to look over the truck for any damage because there was a rush of other people picking up trucks and the lot is so small you can barely walk around the trucks. Moving blankets we were given were taken from a pile that had been left outside and rained on the night before. The truck interior was not clean, cupholders filled with gunk from previous uses. Looked like no attempt was made to wipe the trucks down to protect the user from COVID. All in all I would never use U-Haul ever again. The quote I received changed multiple times and I had to battle for additional km for a one way trip. Never felt like the pricing was settled and wasn't sure if I was even going to get my truck until the day before, which I had to call and confirm.

Dan T. 
Rating:
1.0

I couldn't do self checkout as advertised. Wasted a hour waiting because the truck number I was assigned to was not there. Huge complications because of tight timelines with elevator bookings for my move.

kevin B. 
Rating:
1.0

No one there to receive truck. to be on the safe side we put almost 8 liters of gas (receipt available) for a 25 KMS trip. We then receive receipt with a $30 refuelling fee and $21 for 3 liters of gas. Tried to call back but VM is full. Calling U-Haul now but wait time is over 20 minutes.

NICHOLASPATRICK V. 
Rating:
5.0

Customer did not leave a comment.

Gina B. 
Rating:
2.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Samuel was excellent and on time! Very friendly location and the whole process was really easy

Sonia Z. 
Rating:
5.0

Samuel was fast with are truck and the rental process ,

harjinder T. 
Rating:
3.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Great customer service. Will use this location again.

Bradley S. 
Rating:
4.0

Customer did not leave a comment.

Alireza P. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Salvador A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Truck was disinfected in front of me

Hutan J. 
Rating:
5.0

Customer did not leave a comment.

SILVIA P. 
Rating:
5.0

Friendly staff , very fast and efficient. if I could give 6 stars I would after dealing with other uhaul dealership s

tomy R. 
Rating:
4.0

Customer did not leave a comment.

OSWALD N. 
Rating:
1.0

Customer did not leave a comment.

HALIL K. 
Rating:
5.0

Excellent service ! Have rented many times from this location and never an issue. Perfect location for pick up and drop off on Queen as well.

MARCO W. 
Rating:
1.0

my pickup time was 8.00am ......Uhaul employee didn't show up till well past 8.15 didn't recieve vehicle till after 8.30 still paid full amount !!!NO MASK and smoking !!! Very bad experience. Will NEVER recommend location

eric D. 
Rating:
3.0

Vehicle was given to me with a low fuel light on. Thankfully a gas station is nearby, but having to go and find gas was quite frustrating for me, and delayed my entire day's schedule from then on. I will second-guess renting from uhaul again.

Justin V. 
Rating:
5.0

All good

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

STEPHENKARL W. 
Rating:
3.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Jinghai Z. 
Rating:
2.0

I was a new driver to uhual and had no experience driving the truck on small busy roads of toronto. but still the uhual personnel asked me to move the truck backwards in middle of the road and park it other way around.

Rachit T. 
Rating:
4.0

Customer did not leave a comment.

Anzhi F. 
Rating:
3.0

Customer did not leave a comment.

Mohammad R. 
Rating:
4.0

I have rented from this agent numerous times and have never experienced a problem or issue triggering a complaint. The guys are extremely helpful, have always been pleasant and accommodating and handle matters quickly. They've even spruced up the office recently which negates any other's previous comments about it and proves customer service is important to them. My go-to U-Haul agent for sure.

Mason B. 
Rating:
4.0

Customer did not leave a comment.

Niraj P. 
Rating:
5.0

Customer did not leave a comment.

Kendra J. 
Rating:
3.0

Customer did not leave a comment.

Mickael L. 
Rating:
3.0

My moving was stressful because U-Haul messed up my rental which I had booked since mid February! Just few days before my moving day, a lady called to advise that my truck (15') could not be made available at the location and new truck (17') would be provided at a new location. Yet when I was checking in the night before, I realized the price was wrong, they had kept the 15' truck at the old address. Customer service could not adjust anything and it is only the day I was moving that I could fix the issue!! To realize that we were missing the car insurance (which I obtained by email when I called the local agency) ! Just not a pleasant stress free experience at all!! I didn't mention that the lady who called to advise about a new truck at a new supposedly location did not mention a price change in my booking and that you can't find any change history on the client dashboard online!!! This not a transparent way to do business. The worst experience thus far with car rental altogether!

bella I. 
Rating:
5.0

I wasn't able to pick up a furniture dolly but they offered other possible solutions.

Juan G. 
Rating:
5.0

i was in and out the fast ,best uhaul iv been to so far

DUSKO DAN Z. 
Rating:
5.0

Customer did not leave a comment.

AMONIAJASPER E. 
Rating:
4.0

After driving for a few minutes, I noticed the "Flat tire indicator was on" and I was nervous and drove the car back to the store. The person said it was okay. He should have told me. But in general he is a nice person.

Silwanus I. 
Rating:
3.0

Customer did not leave a comment.

Man Fu Daniel K. 
Rating:
5.0

Samual was amazing, super helpful and lovely!

Frank M. 
Rating:
2.0

Truck had an oil leak and had to be returned delaying the move, had to wait several hours for a replacement truck

Stephen L. 
Rating:
4.0

Pricing and fees seemed confusing and ridiculous. Overall, customer service was great. Attendant was helpful and was able to accommodate me.

Joanne-Amanda M. 
Rating:
4.0

Customer did not leave a comment.

-palermo P. 
Rating:
5.0

This east side location punches far above its weight in terms of its extraordinary level of customer service and dependability. In two separate rental transactions, Samuel & team have delivered suberb responsiveness and have done everything possible to ensure smooth check-ins/outs and make my life a little easier. Highly recommended!

David C. 
Rating:
2.0

1) Pictures required for my approval of the condition of the vehicle were not of the vehicle (ie. they were of a different truck) 2) Guy told me to park the vehicle on the street in a specific section when I returned. There was no space in that area of the street when I returned, until one of the employees loaftily walked into one of the other trucks to move it. 3) Area to pick up keys is unlabelled - was unclear as to whether I should knock or open the door. 4) Pick up location reeked of cigarettes.

Jason K. 
Rating:
1.0

Not a very good experience. Ordered a furniture dolly. They didn't have any when I arrived. I rented the truck from 1:30-5:30pm. I picked it up and had it back as scheduled. I filled up the gas tank and left the truck where I was instructed to. I did everything I was asked to do. I Took a photo of the final mileage and gas tank. Next day I get a receipt sent to me showing I was charged for an extra 12L of gas because it wasn't full. I sent the uhaul guy the photo that shows the final mileage and that the tank was full when I dropped the truck off. I''m also charged for extra mileage. 2 extra miles. I'm also charged $15 for insurance which I declined. My bill was $73.68 it should've been $40.61. Been trying to get the guy to refund me. Said he would do it yesterday. He still hasn't refunded me. It has been 2 days. I wish I lived in a world where I could just decide when to pay you guys what I owe you. Horrible service. Multi million or billion dollar company squeezing extra money, sorry stealing extra money, from people.

Sean T. 
Rating:
5.0

nothing

Sharon O. 
Rating:
1.0

Get someone who is nicer and more respectful to provide customer service. The guy that was helping us on Saturday March 27th, threatened to not give me a truck because he didn't want me to drop it off at another location as it was on my contract. I paid extra to pick it up from Basso and drop it off in Bowmanville and he wouldn't let me do that. He also reeked of weed.

Gerrit V. 
Rating:
5.0

Notting to add

diane M. 
Rating:
5.0

In my case I would improve nothing as the process from start to finish was perfect from reservation to drop-off everyone that works here was super helpful and patient and very very affordable, thank you and keep up the great work

phil C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

A customer service representative called to cancel reservation 24434904. I thought that was odd because I received the confirmation email for the Truck Share. I asked that when I booked it, it had the booking guaranteed or $50 credit. She said I would not get the $50, abruptly transfer me to the general toll feee number and cancelled the reservation. I went back in and rebooked the exact same truck at the same location reservation 24441422. I was not pleased how this was handled. If I wasn't able to rebook, I would have been in legal issues as I sold our unit and needed to move my belongings. The repesentative called me on Tuesday March 23, 2021 at 8:35AM. Please pull the recording of the call and let me know if this is acceptable Uhaul customer service? John Tran

John T. 
Rating:
5.0

Customer did not leave a comment.

Rose D. 
Rating:
5.0

Customer did not leave a comment.

Kalaum J. 
Rating:
5.0

rental was fast i just wish there was better instructions on returning

JONATHAN K. 
Rating:
5.0

Customer did not leave a comment.

ras J. 
Rating:
5.0

equipment was clean and sanitized ,good job

Olawale S. 
Rating:
5.0

Customer did not leave a comment.

AKLILU G. 
Rating:
5.0

These guys really saved us. Our movers didn't show up on Friday night and we literally would've been screwed without a UHaul. They managed to give us a truck even though they were fully booked. Don't know how they made it happen but THANK YOU.

Anna K. 
Rating:
5.0

Good service

James S. 
Rating:
5.0

Loved the UHaul experience and am repeat customer . No complaints other than the hidden $5 safe trip fee. I paid the $15 fee for coverage yet an additional $5 was added to my bill which I can understand or justify. Find these addons misleading and unjustified. Thank you

sotirios V. 
Rating:
3.0

I was surprised by some of the additions to the bill. I spoke with a person on the phone at Basso Lounge about it, and I do not know if he has adjusted the bill to remove the additional, unexpected charges. Other than that, the experience was fine.

George W. 
Rating:
5.0

Nothing. Couldn't have been easier.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Denis C. 
Rating:
2.0

Customer service was great but the overall state of the location and handling of equipment was not satisfactory. The truck was swept but not 100% after close inspection. The blankets were filthy and thrown on the ground and unfolded before being tossed in the truck. And when I got the truck it smelled of cigarettes in the back of the truck. The location needs to be properly maintained and not being placed literally in a dirty alley way. Will probably not pick another truck up at that location ever again.

William M. 
Rating:
5.0

The Uhaul employee on duty when we picked up and dropped off our rental was fantastic! He was very friendly and he went above and beyond to ensure we had everything we needed for our move.

Moner A. 
Rating:
4.0

Customer did not leave a comment.

ADAMRICHARD B. 
Rating:
3.0

Customer did not leave a comment.

Salem R. 
Rating:
3.0

Lineup could have been avoided if people could have different appointment times

Abraham T. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
3.0

Customer did not leave a comment.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
1.0

Customer did not leave a comment.

Aqif I. 
No reviews have been submitted for this location.

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