Customer Reviews for Basso Lounge
(U-Haul Neighborhood Dealer)

Rating:

1.0

The owner of this franchise location contacted me when my rental vehicle was parked in a no-parking location. The vehicle was only parked in this location temporarily and I still had several hours left on my rental. The owner’s phone call to me was the single most disrespectful, confrontational, unprofessional and vile interaction I have ever had with a business owner in my life - let alone a franchise owner representing a much larger brand, such as that of U-Haul. In fact, the interaction was so aggressive that I felt physically unsafe at the time of returning the vehicle’s keys. The phone call would have been perfectly acceptable if it were simply to inform me that I needed to move the vehicle (which I immediately did do). Instead, the owner launched into an utterly unprovoked verbal assault on a paying customer, without so much as an introduction or a caller ID (he identified himself as the franchise owner only after I had to ask). The owner of this franchise location is a discredit and an embarrassment to the U-Haul brand. I strongly encourage U-Haul to investigate and question this franchise owner for his capacity to operate a U-Haul franchise and represent the U-Haul brand with integrity. I will be spreading the word far and wide that this U-Haul location should be boycotted. Any future customers who expect the bare minimum of respect and courtesy from a business owner will not find it at this location.

Rating:

5.0

Great staff. Seamless Experience. Special shoutout to the gentleman from Tanzania!

Rating:

3.0

Old trucks

Rating:

5.0

Everything is perfect 👍

Rating:

5.0

Great equipment condition and really helpful, respectful and responsible U-Haul crew member at that location! Will come back

Rating:

5.0

This is the bestdearship by far in the gta iv been to them all

Rating:

2.0

Accurate customer service is required. We need to verify that the distance rates are being calculated accurately. The pickup and drop-off times were inaccurate, but they were corrected after I raised a complaint.

Rating:

5.0

Awesome & friendly staff. Would definitely recommend 😎

Rating:

3.0

I booked a one way trip, pick up in Toronto, drop off in Mississauga. When I arrived I was told this was unavailable and that I had to return the van at the end of the day. This was highly inconvenient.

Rating:

1.0

I don’t understand why I only drove around 5-10km top max and got charge 100$ ???? Those problems only appear at this location and I am sick of it

Rating:

5.0

Excellent place very convenient

Rating:

5.0

Everything is perfect

Rating:

5.0

great job cleaning and sending us out/picking up the truck

Rating:

5.0

Samuel and his team always do a good job and provide the best customer service. Always a good experience with him

Rating:

5.0

Excellent service every time that I need to rent a truck for our shows.

Rating:

1.0

I cannot recommend this location as I specifically put that I would NOT like the insurance, but was still charged with the additional fee for the insurance. I've tried to call and note this on the invoice, but was still charged the fee. Unacceptable!

Rating:

5.0

The experience was smooth from pick up to drop off and the representative was friendly and soft spoken.

Rating:

5.0

Amazing owner. He was very helpful and kind. We have used this location 2x and have never had any issues:)

Rating:

5.0

Some initial bumps to start, but this location is run by very good, hard working and I think kind people and I will def use them again.

Rating:

4.0

I drove 30 kilometers, but the employee counted 80 kilometers. This isn’t the first time. Also, once again they added paid insurance without my knowledge.

Rating:

5.0

Of all the Uhaul places, this one works the smoothest. In and out in under 5 minutes.

Rating:

3.0

I booked a dolly with truck, but the dolly was not there when I take the truck. The guy there say U Hual didnt provide the dolly in time. It was a big minus to move without a dolly available. Given this is my first time renting UHual, it definitely negatively affects my trust towards the brand.

Rating:

5.0

Thank you, I received good service.

Rating:

2.0

That has to be the worst UHaul site I've ever seen. No boxes, no dollies, no moving blankets. I thought I was making a drug deal in an alley. The office itself is filthy and absolutely gross. It's a poor representation of UHaul.

Rating:

1.0

Truck was late, and supplies were not available that I pre ordered. Staff on location was disorganized and did not take responsibility for missing requested items “saying it’s not his fault”.

Rating:

4.0

The team worked quickly and politely through a big line up of people wanting their vehicles. They were very apologetic for being so busy. Good customer service.

Rating:

5.0

Great service great location staff provided excellent customer service

Rating:

5.0

Easy booking online and friendly staff at pickup and drop off

Rating:

5.0

The only problem was that the truck was given to us a bit below half a tank. Then I was told I was in the wrong for filling it to the same amount as provided.

Rating:

5.0

I booked a different location but one of the employees called me to cancel the trolley and she was so rude and hung up while I was talking. So it is kind of mixed feeling about Uhaul experience.

Rating:

5.0

Usualy The same amazing service Keep it up Sam...

Rating:

1.0

I picked up the truck with very low gas. I took a picture of it. I drove for a few miles. I put gas more than what that truck uses. the location still charged me $21.00 for fuel charge. I do have before and after pictures of the fuel gauge.

Rating:

2.0

Story here. I was scheduled to return my rental (20 box truck) on thursday April 3, I was finished with it on Tuesday April 1. I called the Basso Lounge location to inquire if there were any issues with an early return. There was not. I returned the truck at approximately 5:15 on Tuesday April 1 and returned it to the same gentleman I was speaking with on the phone(I did not get his name). There was a shortage of parking at that location and I was required to park in the street in a potential no parking zone. I went to speak with the guy and my son stayed with the truck. The guy was busy and eventually I ended up giving him the key and point to where the truck was. he was fine with that as there were multiple other u-hual trucks parked the same area. I asked him if I had to sign anything he said no, asked me if the truck was gassed, i indicated yes at the 3/8 marker and he said all was good. My son and I left. Move ahead to Thursday April 3, the day I was orinally supposed to return the truck. at 6:12 pm I received a call from Uhaul canada 1 416 335 1260, wondering if I was done with the truck and if I was going to return it. I explained to the gentleman that I did return it on the 1st. He indicated it was not showing return. Told him he pneeded to look further into that and to please call me back when he figures out what is going on. He called me at 6:15 and explained all was good, the truck was located. These two calls gave me a few minutes of panic and kinda left a sour taste in my mouth, I figured though, mistakes happen. On Friday April 4th at 2:08 pm I received a call from the same person, sorry the truck is not there. Panic has now set in, I asked him how that yesterday the truck was located, then less then 24 hours later, it is no longer there and not checked in. Told him he needs to figure this out and call me back. I got of the phone (thanks for ruining an excellent lunch) and started figuring out the best and quickest way to go back to Basso Lounge and see what is going on. At 2:20 pm I get an email from Uhaul with my receipt indicating that the truck was returned to basso lounge on April 3 at 9:09 am. So with that return time on the invoice, it was clearly prior to the two phone calls I received on April 3. This was my first time using a uhaul, and with my kids on the move, probably will not be my last. My pickup in PEI was seamless with great service. The truck and the comfort of the ride was alot more than I was expecting but unfortunately the return of the truck and the phone calls around the "missing truck" has soured my overall experience.

Rating:

5.0

Amazing

Rating:

2.0

We booked pickup for 630am. The guy didn’t show up until after 7 for the pickup.

Rating:

5.0

Samuel was amazing! Really smooth process and was very kind. Great experience renting with him!

Rating:

1.0

I was given the 10’ Uhaul with a quarter tank of gas and was told to return with the same amount. I filled the tank to exactly that for return yet I have been charged $72 dollars for a fuel fee.

Rating:

5.0

The service was prompt and, professional. This is my fave U-haul dealer.

Rating:

1.0

They over charged us on the final bill! Doubled the insurance which should be only $16 to $32. The $19.95 rental was tripled?!!! Charged an additional 39.90! For “rental charge”?! What kind of con artist runs this place??

Rating:

4.0

small location and they were not expecting the droop off there but were very accommodating

Rating:

3.0

I could rent a track, and the vehicle worked fine. There was a big lineup because it was the end of the month. It was all positive experience.

Rating:

2.0

Convenient location, however their fleet of trucks were all very old, lots of visibile damage on them, had a long wait despite checking in through the U-Haul app beforehand. The front wiper was damaged and it took half an hour of wait time before someone replaced it causing my whole day of moving to be behind schedule.

Rating:

1.0

I’m furious and now have to call the office about huge charges on my card for I don’t even know what. The receipt I got today said there should only have been a charge of $52.21. When I looked at my credit card charges I see from Basso Lounge which is also sketchy… $181.31. Extremely more than what the receipt says. So what is going on??

Rating:

5.0

The person in charge was super nice and friendly! Five stars!!

Rating:

1.0

Disappointing experience. As noted in other reviews, this location charges an additional gas fee, even if you refuel before returning the vehicle. The owner refuses to adjust the charges despite providing a receipt as evidence. Would not recommend.

Rating:

5.0

The equipment was clean, but there was definitely a weird smell of dog or something in the cab.

Rating:

1.0

I reserved a dolly & furnature dolly and they didn't have it. Not only that, but they didn't even tell me they didn't have it they just deleted the items off my bill. I had to ask them, and was told basically that i was out of luck. If i had known in advance, i would have made other arrangements in getting these items as i needed them to move my large furniture items. If there it no actual way to reserve these items, there shouldn't be an option to reserve them. Very disappointing. The truck itself had remnants of weed in the cup holder which was a nice touch.

Rating:

1.0

When I arrived, I gave a friendly greeting to an employee and before I could finish he told me he wasn’t talking to me. It was 10 minutes before another employee offered me help. All that employee did was ask for a number. He left, didn’t tell me what he was doing and showed up 20 minutes later with my rental. It was dirty in the back and front, and I didn’t receive my blankets or dolly that I asked for. I would avoid this location in the future if I can. Terrible experience.

Rating:

1.0

The store employee show up late for the opening. The equipment was not clean, 1/4 gas left. I didn’t purchase the damage waiver but the employee sign it off for me already. I was late for the appointment so I didn’t have the time to argue. There was only street parking available for my own vehicle.

Rating:

1.0

Horrible experience, particularly with the pickup location and staff. In addition, pricing wasn’t clear and was different than what was listed in the website (not by far but still different).

Rating:

5.0

Great place. Lots of options and very helpful team. They helped me showing a better option for my needs at morning and I had a problem with the contract when I was returning the truck, but the guy onsite was really helpful and fixed right away.

Rating:

5.0

Great service

Rating:

5.0

Amazing dude at that location

Rating:

3.0

It's convenient but a bit shabby.

Rating:

1.0

The rating is not for the location but uhaul. I was charged 3 times for the fuel (which I don't have a problem with because I was aware) and on the top of it $30 extra for a service charge? Was it too much work to fill up the tank?

Rating:

5.0

Great service. Easy pick up and drop off. Thank you.

Rating:

2.0

Provide faster service instead of dealing with all the people that came in and interrupted the transaction. Keep your word