Customer Reviews for Bath Mini Storage II
(U-Haul Neighborhood Dealer)

606 reviews

6800 Rte 415 S   Bath, NY 14810
(@ May St)

(607) 776-6360

Location Hours

  • Monday:
    7 am - 12 pm / 1 pm - 12 pm
  • Tuesday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    7 am - 10 am
Special Operating Hours
  • 9/30/2022: Closed

Services at this Location:

Contact Us

(607) 776-6360

6800 Rte 415 S
Bath, NY 14810
(@ May St)

Services at this Location:

Location Hours

  • Monday:
    7 am - 12 pm / 1 pm - 12 pm
  • Tuesday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    7 am - 10 am
Special Operating Hours
  • 9/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
4.0

Customer did not leave a comment.

Isadore A. 
Rating:
5.0

Stay the same

Jeffery C. 
Rating:
5.0

He is amazing and goes above and beyond for the customer. He got me a break and we had an entire headlight unit that needed to be replaced and he got it done within an hour of our call!!! Thank you sir for your service to our country and for being an amazing person!

HEATHERMARIE C. 
Rating:
1.0

The owner John was extremely rude and made the overall experience a nightmare. I would not recommend his location to anyone due to his behavior. He needs to retire!

Lisa C. 
Rating:
5.0

Great customer service!!

Jane R. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

This location picked up the slack of the lazy Hornell location. I had my reservation in Hornell for a month ahead of time. The day before my pick up the Bath location called me and said Hornell had no trucks so I would need to drive further away to pick up a truck in Bath. It was an extra 30 min drive to get the truck because the Hornell location refused to get a truck from any other location for me.

Jayson D. 
Rating:
4.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
1.0

The location was moved to an area 25 miles away, costing me more for the mileage fee. When I called to pick up the vehicle, the gentleman told ne he had an appointment so I had to move up my pick up time by an hour, causing me to have the vehicle back that much sooner. When I found out the truck would not work for my needs, I then had to make arrangements to drive it back to Bath after having to get a different truck from the original location in Hornell. It was a terrible experience, costing me a lot of additional miles and hours of driving after working a 16 hour shift at the hospital.

Connie K. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
3.0

I didn't like the fact that I had to pay for the dolly. It was in the way and I had to beak the seal to move so we could fit our items in.

kurt S. 
Rating:
5.0

Customer did not leave a comment.

Yoandry N. 
Rating:
5.0

Location of truck was 68 miles from where I reserved it ... Unacceptable !!

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Absolutely wonderful people, very helpful. They made everything so simple and easy for us.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

JASONMING M. 
Rating:
3.0

Improve U-haul app so customer can upload odometer and gas gauge photo from their phone. U-haul app would not accept photos, tried for 30 minutes, family was waiting for vacation. Negative experience. No person available to help at 9:00 AM. I paid $261.00 and a relative paid $199.00 for same day, 2 day, same size truck in Scranton, one way rental to Dumont NJ. I feel overcharged. I saw multiple trucks in Kingston PA the afternoon I rented U-haul in Dallas, PA and wonder why I was made to travel a longer distance from preferred location of Exeter PA and I feel overcharged.

Daniel K. 
Rating:
4.0

Customer did not leave a comment.

Shane R. 
Rating:
5.0

Customer did not leave a comment.

DAN T. 
Rating:
5.0

Customer did not leave a comment.

RUTH S. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
3.0

the person at this location sent me a text stating i have 7 days to pay fuel cost well losing a tire almost loosing my car the truck brakes failed and me not having a job yet i understand i will pay but it wont be in 7 days i need to get a job first

David V. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Dianna B. 
Rating:
5.0

Customer did not leave a comment.

JOEL K. 
Rating:
5.0

It was easy and fast definitely recommend!!!!!

HOLLY A. 
Rating:
5.0

Customer did not leave a comment.

CAL H. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Don did a fabulous job! Would definitely go back!

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Customer did not leave a comment.

alleasa H. 
Rating:
4.0

did self checkin

George M. 
Rating:
5.0

This was a great experience! Thank you so much!!

Jennifer S. 
Rating:
5.0

Great service! Owner was very helpful and even warmed the van up for me on this very cold day! Will use again.

Grace D. 
Rating:
5.0

Better winter tires. It gets stuck on flat ground

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

DON P. 
Rating:
5.0

Customer did not leave a comment.

Austin P. 
Rating:
5.0

Customer did not leave a comment.

KENT D. 
Rating:
5.0

Nothing everything was great

benton F. 
Rating:
4.0

Hello, thank you so much for allowing U-haul rental in our area! Truly we need this service! Mr Sincerbox seems to keep his vehicles in tip top shape! He should be rewarded for that, representing U-haul so well. Please, at the very least send him a thank you from the company. Genuine, deserved commendation goes a long way in building up our worlwide community. Thank you! Deborah Bush - Psalm 23

Deborah B. 
Rating:
5.0

Excellent service at location; prompt and efficient. My only issue was the fact that whomever used the truck prior did not sweep the box out. There was quite a bit of gravel laying around (not a lot; just bigger pieces like crushed gravel from a driveway, etc) which could cause damage to wooden furniture or other items. I swept it out and it was fine.

Halen A. 
Rating:
5.0

Excellent experience, the owner was a pleasure to work with. Thank you

Jack P. 
Rating:
5.0

Even though my original intended rental location was 30miles closer than here, this location was very professional and personable. I wouldn't change a thing. A pleasure doing business with them !

Joseph B. 
Rating:
5.0

The truck stunk inside and dirty inside.

Tom V. 
Rating:
5.0

The guy helped me out with what I needed . Don't call kinda rude on the phone .

Michael F. 
Rating:
5.0

Customer did not leave a comment.

PHIL R. 
Rating:
5.0

I would like to see UHAUL CORP to make a website designed for people out of the area to not only reserve the reservation for a pick-up but be able to complete the day of pick up online in a secured site

Keleigh S. 
Rating:
5.0

Customer did not leave a comment.

john Z. 
Rating:
1.0

One I didn't like that I had to go completely out of my way to get a truck the I also was unimpressed that the gas tank was pretty empty when I picked it up had to back track to Kanona to the truck stop just to fill the truck with 74 dollars with of fuel when I registered online I wanted a contact less pickup that was not honored I had to deal with someone I was suppose to drop the u haul off closer to Honeoye falls not Honeoye with I stated on the internet reservation so again I had to back track another 12 miles just to drop it off

Chester V. 
Rating:
5.0

John at the Bath location was fantastic. My only complaint was that the person using the truck we reserved was late dropping it off. Customer error, not service error. :) Thanks, John!

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

illona L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
4.0

You should have Veterans discounts

randy S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

John was very friendly and easy with which to work. A very smooth, simple transaction. The vehicle was exactly as promised. Nice location, very easy to find! I would highly recommend.

Penelope S. 
Rating:
5.0

Owner was so knowledgeable getting our trailer hooked up. Our lights wouldn't work but he knew right away what was wrong and replaced our fuse.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Very polite and helpful staff.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Rachael H. 
Rating:
3.0

Customer did not leave a comment.

ISTVAN K. 
Rating:
1.0

The guy running, and who owns this location was very rude and unwilling to help. Some of this came from his lack of knowledge about many of the U-Haul services, including the moving services. There was even a big sticker in the truck advertising it! When he said that he needed money for the truck, I had told him that money had already been taken out of my account, instead of even having the patience to talk with me for a second, he huffed and called customer service. He then proceeded to hand me the phone, grumbling as he walked back into his garage and started making VERY LOUD banging sounds. My friend that was with me and I both thought that he went into his garage and was hitting something with a big wrench to take out his anger due to my not understanding that the moving services money was what had been taken out of my bank account already. If he had just taken 1 second to listen to what I was saying, taken 1 second to look at my phone, then he would have known what the problem was. This is NOT a location that you should be keeping open! He was very rude to two other U-Haul customers while we were there waiting. This is about the truck. You could tell that it had NOT been cleaned after the last person! There was still actual garbage in the truck, and an old used face mask. The steering wheel was also very sticky and gross! The other issue was that the driver's side door wouldn't properly shut. You had to use all of your force to get the door to close. As a warning about the guy who owns this location. He never asked if I had ever driven a truck before, if I had ever driven a U-Haul before. He never showed me the truck, nothing! I had to even ask which truck that it was in his parking lot. He said with a very grumpy and annoyed voice that it was the "only 20-footer out there!" I even felt dirty just being in his little office. His real business is as a small-town mechanic. His location is not clean, there is no seating if you have to wait. The ENTIRE TIME I had wished that I spent a little bit more and had gone with Penske! The dirty pickup, the extremely rude owner, the dirty truck, the broken door, the HORRIBLE gas mileage, the VERY uncomfortable ride. I have driven box trucks for work, I have driven Penske trucks before, I have NEVER had a ride that was so bad!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Harrison G. 
Rating:
4.0

Customer did not leave a comment.

Elaine S. 
Rating:
2.0

Place isn't prepared for trailer rentals as they have hitch's available on site. Was not a smooth transaction as I had to go buy a hitch. Other locations always had hitch's.

Tyler W. 
Rating:
4.0

Customer did not leave a comment.

Alie M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

The gentleman running the store was very rude and wanted to hurry up the transaction. Insisted on signing document without letting me read it and then insisted he needed to leave@9am. Business hours were 9-1 on Sunday. Equipment was fine but customer service was severely lacking at best

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

FELICIAJ B. 
Rating:
2.0

The owner? was rude and abrupt. We had a pick up time of 8am on a Sunday (with hours stated until 12:00pm) he called and left a message stating that he was closing by 9:00am whether we were there or not literally within feet of pulling into the driveway. He was equally rude during drop off. Some people are just that way, but a little customer service goes a long way.

Randy A. 
Rating:
5.0

Rental process was smooth and easy. Manager was professional Good job 👍🏼

Pat G. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
3.0

Customer did not leave a comment.

Darla B. 
Rating:
3.0

Customer did not leave a comment.

bonnie M. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

First time renting a uhaul. Great first experience. Got the job done quick and easy. Will use this service again.

Kayla B. 
Rating:
4.0

Customer did not leave a comment.

cheyanne H. 
Rating:
1.0

Manager was extremely rude. Barely gave us 30 seconds of his time but expected us to be early. My reservation was for 9 o'clock and he called me at 7:30 AM and pressured me to get there early. I arrived at 8:57 AM. Pointed to our truck, and left us to figure everything else out, and left the promises

John M. 
Rating:
5.0

Mr Sincerbox was very nice and professional. There was nothing you could do to improve service. The truck was clean and reliable. Thank you again for your service Mr Sincerbox.

jennifer S. 
Rating:
5.0

Uhaul personnel was very knowledgeable and tried his best to make sure I was happy with my rental even though the mistake was on my end.

James M. 
Rating:
5.0

My pick up in Bath was very quick and the gentleman was very polite and helpful.

Cassie W. 
Rating:
4.0

Get some covered trailers to rent on your lot

DOUG H. 
Rating:
5.0

Always very helpful! Thank you!

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
3.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

Customer did not leave a comment.

Francis R. 
Rating:
4.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Cassie W. 
Rating:
5.0

Even though I did not get there until after the Sat noon pickup, the Uhaul man returned to assist me!

Aileen F. 
Rating:
4.0

John wasn't in the office that day but came in within 20 minutes for the rental. Immediate availability was key when our truck broke down during a move. The 15' box truck rental might have been better than multiple trips with a pickup regardless.

MATT D. 
Rating:
4.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Billy R. 
Rating:
5.0

We are always so appreciate of the friendly service we received at Bath Mini Storage. Thank you for always helping our moves go smoothly. We appreciate you!!

JON D. 
No reviews have been submitted for this location.

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