Very polite and helpful staff.DAVID M.
Moving Truck Rental in Bath, NY at Bath Mini Storage II
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bath, NY 14810
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The guy running, and who owns this location was very rude and unwilling to help. Some of this came from his lack of knowledge about many of the U-Haul services, including the moving services. There was even a big sticker in the truck advertising it! When he said that he needed money for the truck, I had told him that money had already been taken out of my account, instead of even having the patience to talk with me for a second, he huffed and called customer service. He then proceeded to hand me the phone, grumbling as he walked back into his garage and started making VERY LOUD banging sounds. My friend that was with me and I both thought that he went into his garage and was hitting something with a big wrench to take out his anger due to my not understanding that the moving services money was what had been taken out of my bank account already. If he had just taken 1 second to listen to what I was saying, taken 1 second to look at my phone, then he would have known what the problem was. This is NOT a location that you should be keeping open! He was very rude to two other U-Haul customers while we were there waiting. This is about the truck. You could tell that it had NOT been cleaned after the last person! There was still actual garbage in the truck, and an old used face mask. The steering wheel was also very sticky and gross! The other issue was that the driver's side door wouldn't properly shut. You had to use all of your force to get the door to close. As a warning about the guy who owns this location. He never asked if I had ever driven a truck before, if I had ever driven a U-Haul before. He never showed me the truck, nothing! I had to even ask which truck that it was in his parking lot. He said with a very grumpy and annoyed voice that it was the "only 20-footer out there!" I even felt dirty just being in his little office. His real business is as a small-town mechanic. His location is not clean, there is no seating if you have to wait. The ENTIRE TIME I had wished that I spent a little bit more and had gone with Penske! The dirty pickup, the extremely rude owner, the dirty truck, the broken door, the HORRIBLE gas mileage, the VERY uncomfortable ride. I have driven box trucks for work, I have driven Penske trucks before, I have NEVER had a ride that was so bad!Todd S.
Place isn't prepared for trailer rentals as they have hitch's available on site. Was not a smooth transaction as I had to go buy a hitch. Other locations always had hitch's.Tyler W.
The gentleman running the store was very rude and wanted to hurry up the transaction. Insisted on signing document without letting me read it and then insisted he needed to leave@9am. Business hours were 9-1 on Sunday. Equipment was fine but customer service was severely lacking at bestRachel S.
The owner? was rude and abrupt. We had a pick up time of 8am on a Sunday (with hours stated until 12:00pm) he called and left a message stating that he was closing by 9:00am whether we were there or not literally within feet of pulling into the driveway. He was equally rude during drop off. Some people are just that way, but a little customer service goes a long way.Randy A.
Rental process was smooth and easy. Manager was professional Good job ðŸ‘ðŸ¼Pat G.
First time renting a uhaul. Great first experience. Got the job done quick and easy. Will use this service again.Kayla B.
Manager was extremely rude. Barely gave us 30 seconds of his time but expected us to be early. My reservation was for 9 o'clock and he called me at 7:30 AM and pressured me to get there early. I arrived at 8:57 AM. Pointed to our truck, and left us to figure everything else out, and left the promisesJohn M.
Mr Sincerbox was very nice and professional. There was nothing you could do to improve service. The truck was clean and reliable. Thank you again for your service Mr Sincerbox.jennifer S.
Uhaul personnel was very knowledgeable and tried his best to make sure I was happy with my rental even though the mistake was on my end.James M.
My pick up in Bath was very quick and the gentleman was very polite and helpful.Cassie W.
Get some covered trailers to rent on your lotDOUG H.
Always very helpful! Thank you!THOMAS W.
Even though I did not get there until after the Sat noon pickup, the Uhaul man returned to assist me!Aileen F.
John wasn't in the office that day but came in within 20 minutes for the rental. Immediate availability was key when our truck broke down during a move. The 15' box truck rental might have been better than multiple trips with a pickup regardless.MATT D.
We are always so appreciate of the friendly service we received at Bath Mini Storage. Thank you for always helping our moves go smoothly. We appreciate you!!JON D.
The gentleman is a complete a**hole. Very rude and grouchy.AUTUMNLEA E.
Truck needed 2 new tires and the Auto transport needed a new tire.Shawana P.
The man at the pickup location was in a hurry and entered the wrong destination... when I went to return the trailer, it was suppose to be returned 3 hours away from the correct destination and a day earlier than what the man said to me originally. After waiting on hold for 27 minutes, the issue was resolved (I thought). I specifically asked if I would be charged for the mans mistake and the representative assured me that I would not as long as the trailer was returned by 5pm. We dropped the trailer off at 4:34 (I have the time stamped photo). I wake up to a $30.24 charge on my credit card for late return. I am not pleased with this experience. Another 23 minute call to U Haul and the issue is still not resolved. I rent uhauls quite frequently for getting supplies when it's raining. I will no longer be utilizing this company.Lydia B.
The man in the store could of been more friendlyMindy R.
Everything went great - fast service and the truck was ready to go!Gregory D.
Customer Service at this location is below 0. I do not recommend anyone to interact with the person who runs this office. Really bad service.....Alejandro O.
The gentleman who helped me couldn't have been any kinder or helpful. Excellent service.Donna S.
Very helpful!! Pleasant to work withkaren L.
No complaints. When I arrived the vehicle was ready, and gassed up. When I returned it there was no issue.PAM C.