John was there when I arrived and helped me return the trailer. He was pleasant to speak with and even recommended a nice place for breakfast as I was leaving.
CRAIG M
Creative Woodworking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bath, NY 14810
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Customer Reviews
- 4.5 Average Customer Rating
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Good
Edson CJohn is a nasty older gentleman who made me very uncomfortable with our interaction. He stood by the door of the U-Haul when I arrived attempting to rush me as I gathered crucial belongings. I asked him to back up and give me space because he was extremely aggressive. Furthermore he charged the card on file without permission as I stepped outside to get permission from the card holder to do so. His rental office is part of his woodworking shop and the fumes of paint thinner are overwhelming present the moment you step inside. This is a health and safety issue to say the least. The only enjoyable thing was his cats who unfortunately are breathing in those toxic fumes.
SOMMER JWe weren’t sure how to access the included dolly in the truck, so we didn’t. Should we have cut the zip tie? The Tow/Haul feature was on when we got the truck, and we didn’t readily see how to turn it off.
Steve CReturn was easy even after hours. Staff was friendly and explained the procedure.
Jessica R