Nothing everything was greatbenton F.
Customer Reviews for Bath Mini Storage II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hello, thank you so much for allowing U-haul rental in our area! Truly we need this service! Mr Sincerbox seems to keep his vehicles in tip top shape! He should be rewarded for that, representing U-haul so well. Please, at the very least send him a thank you from the company. Genuine, deserved commendation goes a long way in building up our worlwide community. Thank you! Deborah Bush - Psalm 23Deborah B.
Excellent service at location; prompt and efficient. My only issue was the fact that whomever used the truck prior did not sweep the box out. There was quite a bit of gravel laying around (not a lot; just bigger pieces like crushed gravel from a driveway, etc) which could cause damage to wooden furniture or other items. I swept it out and it was fine.Halen A.
Excellent experience, the owner was a pleasure to work with. Thank youJack P.
Even though my original intended rental location was 30miles closer than here, this location was very professional and personable. I wouldn't change a thing. A pleasure doing business with them !Joseph B.
The truck stunk inside and dirty inside.Tom V.
The guy helped me out with what I needed . Don't call kinda rude on the phone .Michael F.
Customer did not leave a comment.PHIL R.
I would like to see UHAUL CORP to make a website designed for people out of the area to not only reserve the reservation for a pick-up but be able to complete the day of pick up online in a secured siteKeleigh S.
Customer did not leave a comment.john Z.
One I didn't like that I had to go completely out of my way to get a truck the I also was unimpressed that the gas tank was pretty empty when I picked it up had to back track to Kanona to the truck stop just to fill the truck with 74 dollars with of fuel when I registered online I wanted a contact less pickup that was not honored I had to deal with someone I was suppose to drop the u haul off closer to Honeoye falls not Honeoye with I stated on the internet reservation so again I had to back track another 12 miles just to drop it offChester V.
John at the Bath location was fantastic. My only complaint was that the person using the truck we reserved was late dropping it off. Customer error, not service error. :) Thanks, John!Tracy S.
Customer did not leave a comment.illona L.
Customer did not leave a comment.BRUCE H.
You should have Veterans discountsrandy S.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.Greg H.
John was very friendly and easy with which to work. A very smooth, simple transaction. The vehicle was exactly as promised. Nice location, very easy to find! I would highly recommend.Penelope S.
Owner was so knowledgeable getting our trailer hooked up. Our lights wouldn't work but he knew right away what was wrong and replaced our fuse.Martin M.
Customer did not leave a comment.MIKE G.
Customer did not leave a comment.Brian A.
Very polite and helpful staff.DAVID M.
Customer did not leave a comment.Rachael H.
Customer did not leave a comment.ISTVAN K.
The guy running, and who owns this location was very rude and unwilling to help. Some of this came from his lack of knowledge about many of the U-Haul services, including the moving services. There was even a big sticker in the truck advertising it! When he said that he needed money for the truck, I had told him that money had already been taken out of my account, instead of even having the patience to talk with me for a second, he huffed and called customer service. He then proceeded to hand me the phone, grumbling as he walked back into his garage and started making VERY LOUD banging sounds. My friend that was with me and I both thought that he went into his garage and was hitting something with a big wrench to take out his anger due to my not understanding that the moving services money was what had been taken out of my bank account already. If he had just taken 1 second to listen to what I was saying, taken 1 second to look at my phone, then he would have known what the problem was. This is NOT a location that you should be keeping open! He was very rude to two other U-Haul customers while we were there waiting. This is about the truck. You could tell that it had NOT been cleaned after the last person! There was still actual garbage in the truck, and an old used face mask. The steering wheel was also very sticky and gross! The other issue was that the driver's side door wouldn't properly shut. You had to use all of your force to get the door to close. As a warning about the guy who owns this location. He never asked if I had ever driven a truck before, if I had ever driven a U-Haul before. He never showed me the truck, nothing! I had to even ask which truck that it was in his parking lot. He said with a very grumpy and annoyed voice that it was the "only 20-footer out there!" I even felt dirty just being in his little office. His real business is as a small-town mechanic. His location is not clean, there is no seating if you have to wait. The ENTIRE TIME I had wished that I spent a little bit more and had gone with Penske! The dirty pickup, the extremely rude owner, the dirty truck, the broken door, the HORRIBLE gas mileage, the VERY uncomfortable ride. I have driven box trucks for work, I have driven Penske trucks before, I have NEVER had a ride that was so bad!Todd S.
Customer did not leave a comment.Harrison G.
Customer did not leave a comment.Elaine S.
Place isn't prepared for trailer rentals as they have hitch's available on site. Was not a smooth transaction as I had to go buy a hitch. Other locations always had hitch's.Tyler W.
Customer did not leave a comment.Alie M.
Customer did not leave a comment.Michael G.
The gentleman running the store was very rude and wanted to hurry up the transaction. Insisted on signing document without letting me read it and then insisted he needed to leave@9am. Business hours were 9-1 on Sunday. Equipment was fine but customer service was severely lacking at bestRachel S.
Customer did not leave a comment.FELICIAJ B.
The owner? was rude and abrupt. We had a pick up time of 8am on a Sunday (with hours stated until 12:00pm) he called and left a message stating that he was closing by 9:00am whether we were there or not literally within feet of pulling into the driveway. He was equally rude during drop off. Some people are just that way, but a little customer service goes a long way.Randy A.
Rental process was smooth and easy. Manager was professional Good job ðŸ‘ðŸ¼Pat G.
Customer did not leave a comment.Robin K.
Customer did not leave a comment.Darla B.
Customer did not leave a comment.bonnie M.
Customer did not leave a comment.ROGER R.
Customer did not leave a comment.Jennifer W.
First time renting a uhaul. Great first experience. Got the job done quick and easy. Will use this service again.Kayla B.
Customer did not leave a comment.cheyanne H.
Manager was extremely rude. Barely gave us 30 seconds of his time but expected us to be early. My reservation was for 9 o'clock and he called me at 7:30 AM and pressured me to get there early. I arrived at 8:57 AM. Pointed to our truck, and left us to figure everything else out, and left the promisesJohn M.
Mr Sincerbox was very nice and professional. There was nothing you could do to improve service. The truck was clean and reliable. Thank you again for your service Mr Sincerbox.jennifer S.
Uhaul personnel was very knowledgeable and tried his best to make sure I was happy with my rental even though the mistake was on my end.James M.
My pick up in Bath was very quick and the gentleman was very polite and helpful.Cassie W.
Get some covered trailers to rent on your lotDOUG H.
Always very helpful! Thank you!THOMAS W.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Francis R.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Cassie W.
Even though I did not get there until after the Sat noon pickup, the Uhaul man returned to assist me!Aileen F.
John wasn't in the office that day but came in within 20 minutes for the rental. Immediate availability was key when our truck broke down during a move. The 15' box truck rental might have been better than multiple trips with a pickup regardless.MATT D.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.Billy R.
We are always so appreciate of the friendly service we received at Bath Mini Storage. Thank you for always helping our moves go smoothly. We appreciate you!!JON D.
Customer did not leave a comment.Michael P.
The gentleman is a complete a**hole. Very rude and grouchy.AUTUMNLEA E.
Truck needed 2 new tires and the Auto transport needed a new tire.Shawana P.
The man at the pickup location was in a hurry and entered the wrong destination... when I went to return the trailer, it was suppose to be returned 3 hours away from the correct destination and a day earlier than what the man said to me originally. After waiting on hold for 27 minutes, the issue was resolved (I thought). I specifically asked if I would be charged for the mans mistake and the representative assured me that I would not as long as the trailer was returned by 5pm. We dropped the trailer off at 4:34 (I have the time stamped photo). I wake up to a $30.24 charge on my credit card for late return. I am not pleased with this experience. Another 23 minute call to U Haul and the issue is still not resolved. I rent uhauls quite frequently for getting supplies when it's raining. I will no longer be utilizing this company.Lydia B.
Customer did not leave a comment.Brenda A.
Customer did not leave a comment.AMEL D.
Customer did not leave a comment.Diana C.
The man in the store could of been more friendlyMindy R.
Everything went great - fast service and the truck was ready to go!Gregory D.
Customer did not leave a comment.Denise K.
Customer did not leave a comment.Dave O.
Customer Service at this location is below 0. I do not recommend anyone to interact with the person who runs this office. Really bad service.....Alejandro O.
The gentleman who helped me couldn't have been any kinder or helpful. Excellent service.Donna S.
Customer did not leave a comment.asa B.
Very helpful!! Pleasant to work withkaren L.
Customer did not leave a comment.BRANDON H.
Customer did not leave a comment.ROSAMOND B.
No complaints. When I arrived the vehicle was ready, and gassed up. When I returned it there was no issue.PAM C.
The trailer was clean and the fellow that waited on us was friendly. However, the back tire on the passenger side had a slow leak. The problem was mentioned at pickup time. Air was added to the tire but it didn't hold. The tire went flat and cost us half a day of time to get it fixed.AUDREY R.
Nothing-very accomodating to our needs.STEPHAINE B.
Customer did not leave a comment.Brady D.
Window was down, interior was wet, stunk like animal poop and rain. The truck itself pulls badly when driving.Katherine W.
Customer did not leave a comment.Joseph B.
Nothing. Easy drop offKaren W.
ok to begin with I had trouble from the start. The app timed me out online just as i input the credit card info. Then because I had to do everything all over again it made two reservations at 2 different locations. Then when I called to confirm since I HAD NOT received a call as noted in the reservation the gentlemen I spoke to John was rather rude and short. Top that off with getting on the app being quoted 30.95 and 89. for mileage I get an invoice by email the next day for 164.37. Thats about a 50 dollar difference, and when I called the local rep. I again spoke to John who informed me he was saving me money by charging me 79 rental on the vehicle plus mileage with a free 100 miles. I am sorry but a 50 dollar increase is not saving me money its lining his own pockets. The van windows were so filthy on the inside you could not even see out the mirrors. The high beams were a joke and aimed directly down at the ground making night driving a total joke. When I picked the vehicle up no walk around was done to point out the obvious damage, small dings in back doors and scrapes on passenger side mirror housing. Overall the WORST businessman I have ever dealt with with no personality and an attitude like I was inconveniencing him by bringing him business during the economic downturn. I typically try to spend local, but this is one service I will no longer bother with and will drive the extra distance etc to use penske or ryder. I also was not able to get the app working to check in ahead and pick up the vehicle with no contact. I will not be doing business again through this rep.Gregory B.
Everything at location was good. Easiest rental ever. Will rent here again if I need a truck.kathryn N.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Holly S.
Customer did not leave a comment.Jamie F.
I rented from Bath, NY and was going to Ithaca where we live, but was told that we had to return the unit back to Bath....that we could not return it to Ithaca which would have saved us 42 miles...I thought that Uhaul could be returned to any Uhaul location. I did not understand this from this one location. Just did not seem right but being on a weekend and necessary rental we had to do it.KATHLEEN D.
The gentleman helping me was very pleasant and knowledgeable..dru H.
Customer did not leave a comment.STEPHEN L.
Customer did not leave a comment.PHILLIP O.
Customer did not leave a comment.MICHAEL T.
Great working with Mr. Sincerbox, he was very accommodating!JOHN V.
Customer did not leave a comment.DAVID E.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.JEANNIE F.
Mr. Sincerbox went above and beyond to help me obtain a trailer for my vehicle despite electronic obstacles with my order. He was friendly, courteous, extremely professional, and awesome!!!JEANNIE F.
Nothing he was great had everything ready to goBrandon W.
Customer did not leave a comment.Fred R.
Customer did not leave a comment.Daniel W.