We rented the 10' box truck and it worked out well for us. Gas mileage worked out better than I had anticipated. Easy check-in and check-out process.John K.
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Minnetonka, MN 55343
(Limited Parking Available)
Services at this Location:
- Mon–Sat8 am–6 pm
- Sunday11 am–5 pm
Special Operating Hours
- 4/9/2023: Closed
- 5/26/2023: Closed
- 7/4/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Edwin G.
Bauer's is the best! I'm a long term customer, for all things rental, gas, propane, hitch install. They never disappoint!Kelly B.
Customer did not leave a comment.MARK H.
Easy drop offJonathon D.
Customer did not leave a comment.Eugene F.
Customer did not leave a comment.Schuyler D.
Customer did not leave a comment.Torsten A.
The employees there are very kind and accommodating. They knew exactly what they were doing and handled any difficulties. They deserve raises.Thanh D.
This is the location I choose to rent my U haul trucks and trailer trailers from. They are extremely professional.KNUTE S.
I was charged $9.02 for gas after I filled up the gas tank upon returning the truck. The issue remains unresolved.Greg B.
The Dodge Ram truck was great. I needed it to recover a toolbox and tool from my truck that was involved in an accident and was totaled. The only improvement to your vehicle wound be running boards for people who are either not as flexible or shorter. If you have vehicles like that for sale, I would be interested... ..JIMMY F.
Customer did not leave a comment.Alejandro F.
Track mileage and provide estimate for how many gallons are needed to refill tank to starting level. I had to guess based on the estimated fuel tank size.Greg W.
Very helpful and accommodating. Made process simple and stress free. Thank you!JASON H.
Customer did not leave a comment.William S.
lower price per milejed N.
Check engine light came shortly after i took vehicle. May be vehicle needs some service.Someshwar G.
Customer did not leave a comment.DOUG S.
The location is often overcrowded with trailers and vehicles. However, I can always count on staff being pleasant and helpful, and I have always been processed in a timely and efficient manner. This location is my first choice when I need to rent a vehicle or trailer.David V.
give away free donuts . LOLNAYELI A.
Customer did not leave a comment.MARK W.
Limited customer parkingTim P.
Customer did not leave a comment.Erik R.
Customer did not leave a comment.DEEPAK R.
Great experience! The app makes after hours returns so easy!David S.
Customer did not leave a comment.Mercedes M.
Customer did not leave a comment.Arianna L.
Customer did not leave a comment.Shawn C.
Customer did not leave a comment.STEVE F.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.Andre G.
Employees were friendly and helpful, they explained parts of my rental contract I did not understand and helped me to get in contact with corporate u-haul regarding the state of the vehicle when I picked it up. They were disgusted at the photos and report I gave them in regards to the equipment, and they were very apologetic despite the issue not being their fault.CALIE G.
Customer did not leave a comment.Spencer M.
Customer did not leave a comment.Anthony F.
Have used this location for years and it is always a very positive experience!!Kirk R.
Customer did not leave a comment.Angela F.
Nothing. It's alll good. Thank youCurtis C.
The inside of the cab was a bit dirty but it was only the ground. And the check engine light was on. Overall the uhaul employee was very helpful and nice which made the experience greatMadison Z.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.David M.
Everything went great for us, we moved a Sister to a nusring home, the truck ran great and got the job done, Thank youglenn V.
Customer did not leave a comment.TOM L.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.ROGER L.
The pickup process was totally unacceptable! That location should not be doing U-Haul business!Randal S.
Quick and easy!David S.
Customer did not leave a comment.ROGER L.
Good place to park the truck when returnedYASSIN A.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.FRED J.
Customer did not leave a comment.Eric N.
Customer did not leave a comment.kevin R.
Very friendly and helpful staff. One of the quickest and easiest trailer rental experiences I have had in 30 years.Brent R.
Customer did not leave a comment.jeffrey N.
The location was great, although this was our first time renting a uHaul so it would have been a bit more helpful to run through things with us more. The crew was still helpful when we asked questions.Nicole B.
The mobile pick up was not clearly explained. I set up rental by phone and was told I would need an account setup. So I setup an account and was on phone with customer service trying to get my rental for nearly 45 minutes because somehow I had two accounts for my email address so nothing worked. Bottom line your system should not allow a duplicate account. Customer service was very helpful and helped figure it out.Jason B.
More parking :)Zallaludeen S.
Customer did not leave a comment.Niklas F.
Everything was quick and easy. No suggestions for improvement.Marshall B.
Customer did not leave a comment.Justine M.
Friendly staff, easy processElora W.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.Damian N.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.maggie M.
Customer did not leave a comment.Timothy W.
all goodmark B.
1) When I reserved the truck, I ordered 60 moving blankets. When I picked up the truck, I was told there were only 18 available, but if I wanted to drive 20 miles south to Burnsville, I could get the remainder...not my job! 2) When I was checking out the truck, I was told the truck was full of gas and I needed to be sure I returned it in the same manner. When I was driving the truck to my home to begin my move, I noticed there was only a half a tank of gas. I returned to Bauers and was told there was nothing they could do, I would have to submit that information electronically when I received an emal from the company on the condition of the vehicle. When I finally got home, I checked and had received the text/email regarding the conditon of the vehicle, but when I tried to go to the link, I was informed it had expired...I was able to get it taken care of, but only after spending 30 minutes on the phone with U-Haul.Edward W.
Easy check in and check out. Great experience.Edward G.
Customer did not leave a comment.Peter T.
Customer did not leave a comment.SCOTT G.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.Andrew T.
Customer did not leave a comment.Drew S.
Staff was friendly and helpful. Thanks for making this experience a breeze!Hunter H.
The proprietor mr Bauer is as good as it gets, went well out of his way to make this rental experience world class!Theodore M.
Guy at the counter was extremely nice and helpful. However, the truck wasn't ready. I had to wait over 30 minutes for him to clean all the snow and ice off of it.James M.
The online check in and driver's license process was really bad. Took way more time than it needed to. Recommend you revise the process so that phones are not involved.Cole P.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Eric Z.
Customer did not leave a comment.Joe K.
Customer did not leave a comment.Mike D.
Excellent! The service was very personal! I was so pleased with my experience with UHaul.jacquline P.
Customer did not leave a comment.Scott Y.
Customer did not leave a comment.Mike R.
There was no traction on my truck. I was concerned about driving this equipment. When I returned the truck and mentioned it to the attendant the knew there was a problem. This is not right to put me in danger with in kept equipment. I do like this store and have used it a number of times.DUANE F.
Seamless. So easy and amazing service. Will definitely use again.PATRICK S.
The Mobile 24/7 truck pickup and drop off process sucks. I will never use it again. It's the most customer unfriendly digital experience I have ever seen.Geoffrey B.
Customer did not leave a comment.Edward E.
Check-in and -out were a breeze. The cargo area of the van needed swept out. Not terrible, but a couple of bursts from a leaf blower would help. Should be an ice scraper in all vehicles in this neck of the woods. But friendly staff. Certainly would use again and refer to others.Don G.
Customer did not leave a comment.Teresa F.
Customer did not leave a comment.JEFF B.
Customer did not leave a comment.DANA L.
Have more updated pictures of the trucks. I had to dispute 3 pictures (both sides and back), prior to taking the truck. However, I understand since these aren't necessarily permanent to the location. Otherwise, I'll use your location again for future needs. Thanks!Jon B.
Great service. Great price.Seth M.
No Uhaul representative walked out to parking lot with me to inspect truck before leaving. I was simply handed keys for the truck. There was some damage to drivers side, which I took photos of before driving away, to protect myself against any claim againstBARRY J.
Was told that an email would be sent to me confirming the trailer was returned. Never received an email.Gary J.
They said gas was full but it was half empty. Very upset with service from this location.Kevin L.
Customer did not leave a comment.Chris H.
Additional Services at this Location
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