The 2 people stated the U-Haul office was closed and if I needed help I should call 1800gouhaul. Even though the website said it was open until 7pm and I was there by 630pm.
Dickson W
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This a very pleasant experience and customer service was above average and I would highly recommend this place to anyone.
Joshua SService was fast but at first they didn't know if they had all the equipment I ordered. It would be better if they had my order ready with all the equipment in the truck.
KODY SWhen I entered the business and told them I had a reservation for a trailer and the young gentleman behind the counter was looking at his phone and told me he'd help me in a few minutes- it was uncomfortable just standing by the counter waiting- as another employee was working on something behind the counter on my left. After I went through the sign up process we went to hook up trailer and no problems with that. When I returned the trailer I went inside and told the same young man I'm back and returning the trailer- he said its past six so you have to go to app or go online. I pulled up the app and tried to do the return but nothing working so I asked him again and he said he didn't know how to do the app and I said again its not working and need some help but he just said you have to use app or go online and then turned out the lights so I left and called the 800 number. I had another person returning a van help me but he couldn't figure it out either. I waited about 30 minutes until I someone from UHaul answered. They were very helpful and she could not get the app working- I even had my computer with me and tried it on that also. The gal finally said I had a ghost account and that is why it wasn't working- not sure what that means but eventually got it fixed but was on the phone with her over an hour. She was very patient and tried many options. So, I was very disappointed in the help at Bauers and the return process that took over an hour with help.
Rahn HOil pressure light came on shortly after I left the lot. They did good job correcting, but added 3 miles, which they happily charged me for. They also added a fuel charge for a gallon of gas after I told them I had replaced. Only drove 14 miles and put in a little over 2 gallons of gas. If they put in a gallon, then the truck is getting 4 miles per gallon.
THOMAS EThey were very helpful. I had to reschedule my appointment due to personal emergency and they were able to work with me. Thank you so much for being awesome 👌 👏.
LAURA KNothing. Keep up the great work! Michael is awesome!
Jonathan AMake the after hours charge known. I assumed by returning early I could save time not have to pay an additional $20.
Jaymes CEasy to drop off. App instructions were good.
david dSince you asked, I will be honest with you. The guy checking me out was somewhat rude. I asked why the rate quoted was different than what I was being charged and he told me the rate was "based on demand at the time". The equipment was old and tired, pretty well worn. Decals peeling off of it. The trailer didn't have the newer locking hitch, and I mentioned it and he said "it's the only one we have".
Ken JNothing! The whole experience was very easy. I remember in the old days when UHAUL trucks were not as nice as they are today. The process was frustrating to say the least. Waiting in lines, stressed out employees, lots of paperwork, trucks not being available when they were promises. It's WAY BETTER NOW! Oh, and the prices are GREAT! Very fair.
Dan MEasy to pickup and return. Staff was friendly and helpful!
ANDRE MWe went approximately 25 miles with the truck. Although the fuel tank needle appeared “full”, we put in 5 gallons to get it full when we returned it. Something doesn’t add up in that.
Joann Fvery friendly staff
Heidi LBauers is absolutely the BEST! Great service, always reliable, equipment is clean and ready to go, they have everything you need for moving, checking in and out goes so smoothly…and most of all, they have the BEST PEOPLE! I’ve rented their trucks for years, you can’t do better than Bauers!
Kristen KThe truck I rented had the check engine light on and a sticky substance in the seat. Obviously wasn't cleaned or checked for mandatory maintenance
ADRIAN MEasiest and fastest check-in I’ve ever had renting a truck. Nice people and convenient location for me. Thanks!
Maryann EOwner was a jerk, argued with his employee in front of me, and told me I needed to dispute the gas level from the previous renter before I even picked up the truck. I had to raise my voice at him that I hadn’t even picked up the truck yet, why couldn’t he just put the correct gas level in the system instead of me starting a dispute on the app. Makes no sense. I will not rent here again, terrible customer service
James DGreat service, reasonable price and convenient location.
Mark BCustomer service was professional and easy. If you know how to navigate a simple pre-applistion/reservation I feel like anyone would be able to get something set up so overall not just the location but the online portion was super helpful. The gentlemen at the location were knowledgeable and clearly experienced as they asked questions based on potential issues I could have had due to others having said issues in the past.
Maxfield D10/10 spot to rent a trailer in a pinch
THOR PHorse c***
Craig BWe needed to get a truck for the delivery of an open box refrigerator. No one had a free truck. They got us one. And they were nice to our kids. 10/10.
Joe Si am not a computer guy i like talking to people in check in
Wayne JExcelente
JORGE CNothing. Everyone was very helpful and explained things very well.
Michele gEverything was exelent.
Jose FThe lot layout left it unclear where exactly I should drop the transport trailer off. Instead of the crew disconnecting the trailer and using a hand trailer dolly I was asked to back it into a parking spot in the tight, unfamiliar location.
Robert WVery helpful, friendly employees.
DALE FQuality rentals and great service!
Cindy MNothing, it was great!
Jeff SThe whole process was super easy and convenient.
Steven NI needed the ball of my hitch flipped around, the guys wanted $10 to do it, I said forget it and went home for a wrench and came back. I would have done this for free.
Stephen RStaff was very friendly and helpful. They let pick up a little early which really helps. They helped me with some questions on the app and prepared for the return. The truck was on very good condition and the cleanest rental trucks kc I have ever used. This location has an excellent inventory and is very easy to get to. I highly recommend them.
STEVE PThank you.
LONG VGreat service
Shawn RVehicle verification on iOS Mobile App at the time of pickup was worst. The pictures wouldn’t upload even after many attempts.
Dinesh SI was in and out quick. The drop off was even faster. No problems at the location. I wanted to store the trailer and load in a garage over night but I was told if I disconnected the trailer the added insurance would be canceled - VOID. I understand that some don't know what they are doing but this is not rocket science. No notice of this at time of reservation on Uhaul.com. The 5x8 trailer was very well constructed and worked well for my needs, trailed very nice, but it was the noisiest trailer I have ever towed. I had to wedge the tailgate to keep it from banging back and forth and tie the tailgate chains back. Every bump or movement with it sounded like a bad drum practice from middle school.
Brian LExtraordinary service
Lencho TEasy in and out. Equipment was better than average Price was fair
Tim BPoor customer service, not polite,
Muhammed MStaff super helpful
Brandon NAt no fault of the location the wrong trailer was available for me. Also I was told by the reservationist I could return it the next morning but the location had it reserved for someone else later in the day.
Steve HEverything was great: service by clerk who processed our rental, truck was easy to access. Only complaint: a previous user had left dried up orange peel in the glove box. Otherwise, truck was clean and ran great.
PAUL SWould like to rent a pickup next time , had them 2 years ago
Todd SGreat team at Bauer
mark Weverything went without issues - what else can you ask for?
GENE MThough we made reservations at a small closer location for pick-up, U-Haul left message the day before that desired trailer wasn’t available. We wasted significant time trying to confirm availability at the second location which turned out not to have our trailer either. We started from scratch in checking inventory, a few hours before we picked up. The central call center wasn’t helpful providing current inventory. I couldn’t get logged into the app on my phone as verification code wasn’t coming as a text.
Mary ZIt was a very tight parking space for the trailer and a trailer jack would have been nice.
MARK PNEVER, NEVER even think about to rent in that location. They will add an additional charge like "late drop off" or whatever else! Chargeback opened in my bank!
DANIEL DThey were very helpful and efficient!!!
Sharelle PThe people at Bauer's are very professional, helpful, and friendly. We are always greeted when we enter the store and the staff are very knowledgeable about the UHaul equipment and rental process. Thank you!
Anne GIt wasn't the closest UHaul location to us, and many others closer as well
Erik BRented several uhauls from the Bauer location, always easy and quick
Erik KVery great customer service.
SIRAJ MBest uhaul rental anywhere. Thank you for being so flexible, professional, and infinity nice.
Zee DThe guy that helped us when we picked up the truck was amazing! Very helpful. Great customer service.
Deborah BAll good!
Michael HGood customer service.
Mary L