The employee hooked the trailer up wrong to my car and as a result of this my hitch is damaged.
EMMA A
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and helpful. The facility was clean and organized.
Michael HThere was one person available to work with rental customers and she did an EXCELLENT job. Very pleasant and helped an old guy (me) figure out why my iPhone would not take a photo of my Driver License. She patiently answered my questions and explained things very well. We were able to move our furniture purchase to our home quickly and at less cost than the store delivery charge.
William NNot much to improve on here. I was treated with kindness and understanding. This shop has my full recommendation for others needing to rent moving materials and vehicles.
Stephen MThe drivers mirror was lose and needed to be adjusted as I drove down the road. The place I picked it up from was really understaffed and the wait was terrible long. I had to load my own equipment and they did not have some of the products I wanted to rent like furniture dollies. On return it took me a long time to drop off and the U-Haul website was down. I will rent from Penske from now on!
Keith PAntonio was excellent. He is personable, knowledgeable and projected an image of competency. He assisted me with the on line check-in and assisted with hooking up and testing the lighting equipment. A top notch employee,
Stephen CFriendly and efficient. The opposite of the pick up location
Joseph WThey were super helpful and went above and beyond
BRYCE MAll the employees I encountered were solid, but especially Antonio! He was really nice guy and trouble-shooted and helped make sure my trailer lights works before I left.
Mike MWe were very happy with our rental experience from beginning to end.
Kevin wQuick to rent, excellent communication and level set expectations. Very simple every time and that's why i continue to go back.
TROY RAgent onsite was very helpful. Renting and returning was easy!
Shamika KGood, hardworking employees. Good equipment
Gerald FEasy to checkout and use. Truck was in good condition
Thomas SConvenient but too cramped and too many other priorities.
JEFFREY CMike helped witht he rentaland getting se up on line.
PAUL AThis location never has personnel on hand to assist with both hooking up and/or dropping off the trailer. My wife and I always have to participate in that process.
Waid WEverything looks good
IRINA PApp has always been easy to use. Vehicle was nearly new. People at Bauers custom hitches were knowledgeable and very nice. Couldn't have gone better. Great experience!
John LThis was way out of the way of the requested shop and they wouldn’t allow earlier pickup to make up for it, customer service was horrible, rushed to get it back to that location as they wouldn’t let me drop the trailer anywhere closer to my original request and when I got there they wouldn’t check it back in, made me download an app and check it in myself. Poor experience overall!
Greg GPick up with app was confusing and took about one half hour to complete. This was first time I used it.
Tom KVery efficient drop-off process. Very courteous and helpful staff.
CHARLES CUHaul staff were very helpful! A pleasant experience, overall, as always, with UHaul! ❤️
Robyn RWonderful and very helpful experience! Thersa was super wondeful to help us .
ANNE EVery good customer service
THOMAS HI don't care about the location, it was fine. I'm being penalized for Uhaul dropping the ball and creating nightmare after nightmare for me to have to deal with the entirety of my move day.
Erin HThe truck was dirty inside and out. There was no effort to clean the interior of the cab or the inside of the truck. No help to check in the vehicle or to pull it out of the line. The windshield was so dirty from bugs I could hardly see to drive and had to clean it myself.
GREGORY OGreat customer service.
Anna SGreat customer service!
Jennifer CI
Benjamin HThe staff was helpful and knowledgeable. Great to work with!
Justin TMake more trucks available to everyone
Nicholas VThe guys who attend their treatment there is terrible! In addition, they make you wait while they use personal phones. Please teach customers respect.
JULIO BThey were friendly and helped me in a pinch even though they didn’t have to. Getting the contract taken care of was simple and painless. A pleasant experience.
ANDREW SI had a great service experience. The associate who helped me was kind and understanding. They gave me a new reservation on the spot because my existing reservation was not something that could be fulfilled.
BENJAMIN EWe had to spend time at this location that made us late just because their systems first of all was down, they had a truck that was registered and ready for us which was dead because a previous client of theirs that used the truck and dropped it off left the keys in there, then the lady who was at the front helping, said that she will need to move three trucks. I believe that was in the way, which caused overall 15 to 20 minutes of weight and overall we got the truck when we got the truck we had to specifically drive as cautiously as we can not to bump into anything and we had to back out into the driveway that is coming from a highway, and any type of vehicle vehicles can come through, which could’ve been a risk of accident. I had today called and requested a 100% refund due to the inconsistency, reliability, and liability risk for doing their jobs and when call this location and spoken to a supervisor, all what was said was “ you will have to figure this out on your own and call corporate.” which I did. Terrible experience terrible customer service services would not recommend. This is the 4th time that we had an issue at this location ever since 2024 we submitted a complaint to corporate about this location back in September 2024 of them, not listening or needing my needs when they had fuel tanks in front of the way and they couldn’t even move them so we had to as cautiously as possible, which is the same scenario as this one to move away so we don’t hit on anything which caused us to be late again.
ILYA SSince the location is at a gas station, it would be nice if the truck was full upon pick-up. Guessing how to return equipment at 7/16ths is a bit challenging.
Robert WJust seemed very busy for one staff member to help the long line of people. Should have been 2 staff members knowing Saturday mornings in the spring time are busy. Although the main staff member was very nice.
Darlene AI’ve rented from this location before and will again. The guys working there are courteous and informative. Never a problem - it’s easy to get to and easy in and out.
PETER KDay rental and drop off
linda lThe exact opposite experience of the junky place where I picked up the unit. Plus, Antonio was extremely pleasant and made the experience of dropping off and checking out seamless and simple. He should give lessons to the folks in Duluth!
James BPick-up and drop-off associates were both exremely helpfull. The Youube tutorial was also very helpfull in preperation for my trip.
Stanley MThe people working at this location are simply the best! 10 out of 10 experience!
Ryan SThe personnel here are to notch - not sure what her name was - but she was here both times I dropped of trailers and was awesome to work with! Super on point - fast - professional!
Ryan SI rented a 6x12 enclosed trailer to move a gymnastics trampoline (in pieces). The trailer was clean & functioned great. The two employees that helped me with initial information and then guidance getting in & out of the lot were great. This was my 2nd rental from this location, and it was seamless. Thanks Bauers Custom Hitches Uhaul.
MARK TThe attendant was great and very nice and I received a big thank you for bring the trailer back early:)
Jason AI told them not to take it out of my bank. Because I'm waiting for my check to come in and they did anyways. So now this place uhascover, if I could, there would be no stars, but I got to deal with whatever I got to deal with and they don't know how to read or listen, so, don't go to them because you will get screwed.
Bill SCustomer service at this location is amazing. Even though there are other locations closer to me, I choose this one every time.
GREGG KGreat customer service! The transaction was fast and easy.
Amy PThey charged me a dolly and never gave to me
Andres OEverything was quick, easy, and trailer was in excellent condition
Jeffrey WThey know their stuff and can advise you on how to move stuff. Bauer and U-Haul are awesome!
Steve WThe people there were great. The drop off was easy and fast.
Robert BGreat staff and equipment
Michael H