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ROBERT S
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got charged for fuel even though I added to the level shown when I picked it up. The estimator chart/guage for the fuel capacities didn't seem to be accurate. Otherwise, great place. Good truck.
CHRISTOPHER CWorst location ever. Clerk with purple hair was careless and oblivious. Will never be back to this location.
CHARLOTTE JEverything went smoothly
MATTHEW AIt would be good to explain the drop off location. It was not very clear on where to park the truck. So, I needed to move it twice before turning in the keys.
TERRI MStaff was very helpful and service was terrific
MICHAEL TThe staff at this location were polite and helpful and made the rental process quick and easy. We have rented multiple times from them and will again
WILLIAM HMake sure trailer is cleaned out before hooking up
SCOTT AStaff was super helpful and transparent about charges
ADAM RAll went well at the pick up location, but the drop off at Baurer's in Minnetonka, MN was sub-par. The desk staff pulled an unfortunate attitude that was not at all appreciated. Will never walk in that door again, and I have been a customer many times before.
Paul FI got in and out quickly. The people who helped me were courteous. I’ve rented several times from this location and have generally had no problems. I’d certainly rent from Bauer’s again when I need a truck or other supplies.
MITCHELL KVery friendly staff.
JOHN HI would never use the UHaul app if the counter was open, even if I had to wait in line. Took me 20 minutes to get my keys, providing information I already input when I reserved. And most of that information is already in my online account. Uploading pictures -- even with 5G -- is time-consuming.
THOMAS EChange nothing.
THOMAS KREADY WHEN I GOT THERE, quick drop off check in. Thank You.
KENNETH KEmployees on both ends were thorough and courteous. The truck we rented was a great value for our needs.
THOMAS DTop notch service
LARRY BI really like this facility - good service and lots of inventory.
JOSEPH OExcellent Service!!!!
ALETHA AWhen we arrived the trailer that we had reserved was not there. Disappointed that the screen on the credit card machine said that u-haul guaranties the equipment will be there when you reserved it. That is clearly not true. Lucky a one way trailers arrived and U-Haul allowed us to rent it. There were two other trailer on the lot but they were one way rental and U-haul would not let us use either of them. Pretty hard to understand that you have a reservation and the equipment you need is sitting there but you can not use it. The employee was great, obviously put in a bad situation by the company.
JOHN RConvenient local shop, super friendly helpful attendant. I'll be back!
CHRISTOPHER KVery professional & attendant helpful. I am sorry I wasnt able to hand him a tip cause I dont have available cash.
JUANITO DAntonio was super helpful and professional. Great experience, 2nd time renting a U-Haul trailer.
CHRISTA HHave more staff available for chechout
MORRIS SGood availability and friendly staff.
TROY ROpening times at location are a bit limited over the weekend.
Felix VThey add a deposit hold I’ve never had at other locations and 3 days later it still hasn’t been released. I have no doubt it will be, just frustrating and annoying. I will rent again, just never at this location.
CHRISTOPHER HNothing, the experience was extraordinary! Easy, quick, efficient. Thanks for the quick rental!
Taylor MGreat help at check in and check out
GENE MSeems under staffed inside - long line when I picked up and dropped off. Staff outside are awesome - fast and very helpful.
DEBRA LEverything went fine, it was a good experience
FRANK PThe team I worked with was so nice and friendly. They helped me find things I needed and get me a truck. They just helped a person who was getting a U-haul that for packing up a house after losing one of their parents. I was there for the same reason. When they found this out they were so respectful and nice. I wanted to make sure management knew a great crew was working on Saturday at Bauers Custom Hitches.
Allan PConveniently located, with a large inventory of vehicles. Friendly staff.
Michael KProcess was fast and easy
michael dVery helpful and courteous.
Richard HThank you.
LONG VThe building is in rough shape. But equipment is good.
SEAN PDeceptive charges. Did not realize I would have minimum 100-mile charge The $ per mile would have been $30 cheaper. I did sign the document so that is on me. The insurance of $15 or $30 confused me. Did not research if my own insurance would cover me. Was this additional insurance or necessary? I know if I ever use you again I will know this answer. The staff was solid. Equipment fine. Timely transaction. Ethically, you would provide clearer billing information and be more transparent… in a perfect world.
LOUIS VSunday morning pickup, they need to have a third person to do returning check-in equipment and check-in customers. Line was 8 people when the door opened at noon.
JAY DThe location was fine and the staff seemed friendly/helpful enough. It is just a small shop and pretty packed in. My biggest issue was the packing blankets. A couple in the bag where very dirty with some kind of petro chemical residue. It almost looked and smelled like someone wiped up after degreasing a motor or something. This left 2-3 of the blankets totally unusable and made the rest in the bag stink.
DANIEL EThis experience was great. I have rented from them before and highly recommend them.
STEVEN TAntonio was GREAT! Very professional/competent with a great sense of humor. (Give him a raise!) This is hands down the best UHAUL experience I have ever had. (It's been about 20 years since I have used UHAUL) The automated process to get things done ahead of time worked great. Everything went smooth! A+
Daniel MVery friendly and quick service. Conveniently located for me. Will use again.
CHRISTOPHER KKnow comments at this time. Thank you for your service.
PHYLLIS TThe people helping on both pick up and drop off of the trailer were excellent and very, very helpful.
DAVID EThe app is a waste of time.
BRIAN ANothing
ANDREA BGreat owners, very busy location but they always go the extra mike to make the experience go smoothly!
Mark MSame as pick up - More desk help - Seemed not enough personnel on duty as only one employee working. I volunteered to back up the trailer and unhooked it as she couldn't get it and no one to help her. I don't blame her as I guess she didn't want to leave the store unattended either. She came out to park the truck when I got the trailer off. She was great though too, but she could have used some help...
SCOTT W