Customer Reviews for Bay City Auto Group Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bay City Auto Group Inc

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Judy J. on

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My uhaul rep was very nice & helpful, the truck was great, clean and no issues... thank you Uhaul/Bay City Auro

Ronald S. on

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Everything was excellent.

Colton S. on

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Elbert P. on

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Everything was great !!

Clarence T. on

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Phillip G. on

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Great people, helpful and efficient.

Morgan G. on

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Very friendly folks, will continue to use them when I can.

Phillip G. on

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Super friendly and helpful, couldn't ask for more in from a pick up location.

William M. on

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Mary F. on

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Richard B. on

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Samuel B. on

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Great customer service and very nice staff to work with.

Bernice W. on

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There was no one at the location. We called their number and no one answered. A guy from the business next door said the lady was out for the day. He instructed us to leave the keys and paperwork in a Dropbox. We returned on Monday, July 22. I received a call from another Uhaul location on 7/24 wanting to know where the truck was.

Edwin V. on

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Make it look like a U-Haul location.

Alex L. on

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Great online check in and easy check back in

Jeanne A. on

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Jeffrey G. on

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Steve S. on

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Steve T. on

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This is at a car lot and hard to get into, other than that it was a good experience.

Allen J. on

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Asha M L. on

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Lane G. on

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Gail Z. on

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Making reservations on-line was easy. And, you've thought of everything!! Thank you for offering the use of pads and equipment and even workers. 99 cents a mile was a bit too pricey in my opinion--probably because I drove several miles. I had to wait to check it back in--maybe because I wasn't told or didn't notice that I could just drop it off with no one there. Great truck with just a couple problems--the driver-side sun visor kept flopping down in front of my eyes and the radio mysteriously kept shutting on and off. Neither were deal breakers, however. Thank you for offering a smaller truck that a woman can drive easily.

Cynthia W. on

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John D. on

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People were very helpful

Jim F. on

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Gary M. on

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Windshield was extremely dirty.

Brittany C. on

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John M. on

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Mike and his staff were personable, friendly, and accommodating with our rental from this location. This is our second rental from this location, Mike is two for two. Thanks!!!

Drew M. on

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The location was good, the Uhaul fees and the charges and the fact you get no credits on early returns is crap! Will shop around if needed again!

Edward I. on

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denvor D. on

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Got stuck in a mud hole that took us 45 minutes to get out. Poorly maintained lot.