Customer Reviews for Bay City Auto Group Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bay City Auto Group Inc
Chris L. on
I always use this location because of the excellent service.
Kerstern O. on
The approval process when you arrive to pick up the vehicle could be a little faster.
William B. on
Reservation time was changed to 9am from 8am that i requested so had to call the 800# to be able to complete the pick up on the App. Trouble getting Drivers License approved since I just renewed my license and it was a paper copy, even after submitting photo of old license it still took several chats back and forth to complete pickup. The pick up location address was not the location the truck was located, was a few blocks down the road at the businesses old address. Found it on accident. Had a hard time contacting the business when confirming rental and when trying to find the business to pick up the rental. I would not recommend this location to anyone, as a matter of fact U-Haul should pull their business from there.
Laresa T. on
The uhaul guy was very nice and helpful!
Philip N. on
Was charged twice for my rental, one if them being 11 days later. Get the run around trying to get refund for the double charge.
Judy J. on
My uhaul rep was very nice & helpful, the truck was great, clean and no issues... thank you Uhaul/Bay City Auro
Ronald S. on
Everything was excellent.
Elbert P. on
Everything was great !!
Phillip G. on
Great people, helpful and efficient.
Morgan G. on
Very friendly folks, will continue to use them when I can.
Phillip G. on
Super friendly and helpful, couldn't ask for more in from a pick up location.
Samuel B. on
Great customer service and very nice staff to work with.
Bernice W. on
There was no one at the location. We called their number and no one answered. A guy from the business next door said the lady was out for the day. He instructed us to leave the keys and paperwork in a Dropbox. We returned on Monday, July 22. I received a call from another Uhaul location on 7/24 wanting to know where the truck was.
Edwin V. on
Make it look like a U-Haul location.
Alex L. on
Great online check in and easy check back in
Steve T. on
This is at a car lot and hard to get into, other than that it was a good experience.
Gail Z. on
Making reservations on-line was easy. And, you've thought of everything!! Thank you for offering the use of pads and equipment and even workers. 99 cents a mile was a bit too pricey in my opinion--probably because I drove several miles. I had to wait to check it back in--maybe because I wasn't told or didn't notice that I could just drop it off with no one there. Great truck with just a couple problems--the driver-side sun visor kept flopping down in front of my eyes and the radio mysteriously kept shutting on and off. Neither were deal breakers, however. Thank you for offering a smaller truck that a woman can drive easily.
John D. on
People were very helpful
Gary M. on
Windshield was extremely dirty.
John M. on
Mike and his staff were personable, friendly, and accommodating with our rental from this location. This is our second rental from this location, Mike is two for two. Thanks!!!
Drew M. on
The location was good, the Uhaul fees and the charges and the fact you get no credits on early returns is crap! Will shop around if needed again!
denvor D. on
Got stuck in a mud hole that took us 45 minutes to get out. Poorly maintained lot.
George K. on
N/A
Valerie L. on
System works great !! Would not change a thing !!
Jackie Q. on
Faster Service.
David W. on
Not a thing everything was A+++.
Robert C. on
I have rented three times this month from the same location (Airport Blvd. and Pierce Rd.) and all three times they have been very helpful and prompt at getting the truck and trailers ready for me to drive away. The billing has been accurate and without a problem. Their customer service is terrific!! I will go out of my way to use these guys!
william K. on
Very nice and helpful people at this location. I would highly recommend and will use this location again.
Robert C. on
This dealer is the best U-Haul provider I have ever used! They are genuinely interested in supporting the customer from beginning to end of the rental! They are honest and dependable. It has been great doing business with the folks at the Airport Blvd and Pierce Rd location!
Bryan M. on
Very helpful made it easy to rent truck very easy to work with this young man
Ronald R. on
Very good location, particularly since I’m moving into a home just down the roads. The transaction was fast and we were on our way in no time! Highly recommended!
Michael B. on
I declined the rental insurance but got charged for it anyway. Not very happy about that.
Tracey M. on
The mobile option for pickup and drop off was terrible. The app kept malfunctioning. Took me an hr just to pick up the truck.
William M. on
Professional & Prompt Service! Will refer friends and also return when in need of another Uhaul trailer.
Robert C. on
Everything was perfect! Mike was very helpful, looking up requirements to travel into Florida and having to stop at inspection stations or weigh stations. The truck was in great shape but the gas mileage was supprisingly poor. It was less than 9 mpg.
RODNEY M. on
Awesome customer service!
Cindy B. on
I would rent from this guy, he was great & very friendly! I think his name was Mike
Robert L. on
Mike did a great job.
ed W. on
Office was closed when I dropped off the truck.
Verlon K. on
Very friendly, quick completion of check-in process.
Donald W. on
The clerk was excellent and the truck was great, just what I needed
Arlen P. on
Mike was the best. He was accommodating on everything we needed for a big move of two houses. Thanks Mike for all your help!!!
Amanda F. on
Nothing, he was kind and understanding! Very helpful and even answered the phone when his business was closed. Super friendly!
Elizabeth T. on
The two gentleman at this location were very courteous and professional. I would definitely recommend them to others.
Mike V. on
These guys did a great job. Very Professional.
Paul D. on
These guys were the best! Will only go back to them from this point