Everything about my rental was very convenient. The two associates that helped me were very friendly and efficient in what they do.Michael H.
Customer Reviews for Bay City Self Storage
(U-Haul Neighborhood Dealer)
Bay City, TX 77414
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday8 am–2 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed. Cassie was wonderful and took care of our moving needs! Thanks!Robert T.
Customer did not leave a comment.GUADALUPE T.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Oscar Mario C.
Very friendly and helpfulJohnny G.
Nothing keep up the awesome customer service!Yesenia S.
Concerned to leave the blankets and dolly in an unlocked cargo bay.John L.
While trying to get the truck the uhaul site was down, had to hold almost 30 minutes so didn't even get the full time reserved. Other than that it was a decent transaction. The only thing I'd suggest is crediting account or adjusting time in the event something like this happens. There's no staff on duty on Sunday's so our only option was via the app and phone.Andrea S.
No issues, nothing to improve on.Lester S.
Customer did not leave a comment.Alfredo L.
Great Job by all!alan G.
Customer did not leave a comment.Fay U.
Customer did not leave a comment.Connie K.
Pleasant and easy process oll definitely be back and recommend them.Paris F.
I am not giving any good reviews at this location either due to my exceptionally bad customer service experience provided with my UHaul reservation overall.Dolores V.
Customer did not leave a comment.Edgar Z.
It's awesome as it is !!!! Thank you Thank you!!!Bobby R.
Ladies are super nice and helpful they have everything you need to move. Boxes, mattress bags, tape, wrapping paper, hitches and balls and tie down rope the works. And if they don't have it they can tell you where you can find itCassie C.
Customer did not leave a comment.William G.
Loved the serviceLakyralea C.
she got it doneDaniel B.
Everything went smoothlyWILLIAM S.
Customer did not leave a comment.Gladys H.
Snack barJAMES S.
everyone was so nice and helpfulJason S.
Customer did not leave a comment.Tyler E.
Exceptional experience. Very accommodating and friendly. Highly recommended.Danny L.
Customer did not leave a comment.Sandra P.
Customer did not leave a comment.Patricia G.
Customer did not leave a comment.Donald D.
Great customer service and very nice. Explain everything and polite.Quarlisha C.
This pickup location had excellent customer service. Tentative. However they were a newly established U-Haul dealer and had slow internet which forced them to perform the transaction on their own personal cell phone instead of their internet which is no fault of U-Haulray H.
The uhaul was very easy to drive for a big truck. The only issue I have was the truck was a 1/4 of a tank from being empty upon pickup. I put some gas in it to get 3/4 full. When I turned the truck in I was charged for going over the mileage. No biggie. But the truck was returned with a little more than half a tank of gas. Am I going to get reimbursed for the difference at $3.69 per gallon?David D.
The ladies were verry helpful and fast great location!!!Jason G.