Customer Reviews for Bay Treasures
(U-Haul Neighborhood Dealer)

196 reviews

501 Butler Spaeth Rd   Gillette, WY 82716

(307) 686-1032

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 686-1032

501 Butler Spaeth Rd
Gillette, WY 82716

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LEONARDO P. 
Rating:
5.0

I have picked up from here a few times and they always go above and beyond to make my experience perfect.

Travis B. 
Rating:
4.0

1 tire on trailer had a nail in it and 1 tire missing a chunk of tread, double check equipment

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
5.0

Nothing, Rose is AMAZING!!!! Recommend using her location to everyone!

Laura B. 
Rating:
3.0

Customer did not leave a comment.

Curtis A. 
Rating:
5.0

Great people

Shay O. 
Rating:
5.0

Customer did not leave a comment.

Ellen V. 
Rating:
4.0

Rose Croston, the owner/proprietor of Bay Treasures U-Haul, was very friendly, personable and location was clean and orderly. I'll highly recommend her place and do my future moves business there again.

Robert H. I. 
Rating:
5.0

Super amazing lady and very helpful.

Victoria T. 
Rating:
5.0

Dropped off durning non hours of operation.

JULIE R. 
Rating:
5.0

Great people and great prices and the U-Hauls are in perfect shape and they keep them spotless so great hospitality and just great people all around

EDUARDO ALBERTO V. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

HECTOR D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Nothing very friendly and accommodating!

Josephine L. 
Rating:
4.0

Staff was super friendly and willing to help with anything!

MEGAN J. 
Rating:
5.0

Very nice and helpful staff. Rose was informative and easy to work with .

Gail D. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Rose is the best

Destany D. 
Rating:
4.0

The lady was very knowledgeable and friendly

Ginny B. 
Rating:
5.0

Customer did not leave a comment.

DAMON B. 
Rating:
5.0

Customer did not leave a comment.

Shaun F. 
Rating:
5.0

Great company to work with! Very friendly and helpful!

Abbey C. 
Rating:
5.0

Customer did not leave a comment.

Dominique F. 
Rating:
5.0

Customer did not leave a comment.

Merna C. 
Rating:
4.0

I had no issues at this location. The representatives at this location were very helpful.

Kenneth Irvin S. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

HANNAH CHRISTINE F. 
Rating:
5.0

Nothing! Rose provided excellent customer service and answered every question thoroughly!

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Jody W. 
Rating:
5.0

Rose was extremely helpful and knowledgeable. She compared truck sizes and pricing for me, so I could get the best value. We talked about insurance. She searched multiple states to find a truck for me. I am so glad that I spoke to her before I left for my trip! She turned renting such a big truck into a very positive experience.

ADRIANNE B. 
Rating:
4.0

Customer did not leave a comment.

Don J. 
Rating:
1.0

Person answering the phone consistently interrupted the phone conversation with conversations with other people who were apparently at the business without even indicating they were going to need to interrupt the conversation. Folks answering the phone need to learn to answer phones professionally. Got to location to pick up rental, they were having a garage sale in the parking lot which made it hard to maneuver in and out of the parking lot. Overall a poor experience - would suggest UHaul consider the negative impact this business has on its customer experience as well as image.

Timothy Edward B. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
3.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
4.0

The truck was really old, it had 98thousand miles, and just didn't have any get up and.

Dan W. 
Rating:
3.0

Was incredibly overcharged for a rental that we were told included unlimited miles, and a base rate of $19.95. Will not be using UHaul in the future.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Bryana P. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LEE G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LEE G. 
Rating:
5.0

Customer did not leave a comment.

Rusty S. 
Rating:
5.0

Customer did not leave a comment.

Levi G. 
Rating:
3.0

Customer did not leave a comment.

Sharon G. 
Rating:
1.0

Over charges

Raecheal S. 
Rating:
5.0

Customer did not leave a comment.

Brandin M. 
Rating:
4.0

Customer did not leave a comment.

ERIC ALLEN T. 
Rating:
5.0

Made the drop off process easy and quick!

JOSE G. 
Rating:
5.0

Thanks!

Leticia S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

None! Service was great!!

Cheryl G. 
Rating:
5.0

I'll tell you it was just perfect!!! Rose was a excellent lady to deal with. I broke down a block from u-haul and was late picking up my rental! She made it happen! I will always use that location if possible. ThankYou Rose! / randy

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
5.0

I was 100% satisfied.

Rob W. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Very polite Lady, nice little shop and quick to help get me unhooked and on my way.

Robert E. 
Rating:
5.0

See above.

TONI G. 
Rating:
5.0

Very nice service!

Jose G. 
Rating:
5.0

Nothing ! Rose was very friendly and knowledgeable and got us exactly what we needed ! She was amazing to work with !!

kaycee B. 
Rating:
3.0

Friendly efficient service.

Stephen H. 
Rating:
5.0

Very helpful

Leonard G. 
Rating:
5.0

None

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

Dave A. 
Rating:
5.0

Can't think of anything, Rose at this location is so great!

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Friendly. Helpful. Checked everything over. Recommended.

Leonard G. 
Rating:
5.0

everything was great, Rose at this location is such a great person, Each time we rent we try and work with Rose.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Leola B. 
Rating:
5.0

again, very helpful, made the return process easy

Karen G. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

The lady we talked to was very respectful and she made sure to accommodate our needs! Very impressed!

Sterling S. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Great experience! It's always nice to have things as they should be when you are picking up a rental. To top that the rental agent was a peach ??

Barb P. 
Rating:
5.0

Rose is great!! Very helpful and had it ready when I arrived!! Will go there again if needed for sure!!

Sherrie S. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
5.0

Customer did not leave a comment.

Ryan Michael L. 
Rating:
1.0

We were essentially catfished into renting a truck that had to be returned back to Gillette when she was fully aware our final destination was Denver and my 100$ deposit was never returned even after I drove over 16 hours to ensure the truck was back I will absolutely never reccomend this location to anyone for any reason she is completely unprofessional and overpriced was the worst moving experience I have ever had to be completely honest and I have never had anything but good experiences with uhaul in the past

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Unlimited mileage

Jamie G. 
Rating:
5.0

Put new ratchets on the dolly

Garry S. 
Rating:
5.0

Customer did not leave a comment.

Lorraine C. 
Rating:
5.0

Customer did not leave a comment.

Angelia S. 
Rating:
5.0

The traier I booked and paid for was not available. They found a bigger one and gave it to me for the same price. Also they were closed and the owner came in on new years day to get us taken care of. I am so appreciative of the great help we received.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Rose was personable and friendly and very helpful to this first time user. I will return to her business more times during my move.

Mary Ann W. 
Rating:
5.0

What a nice lady!!! She was so helpful and kind. I would recommend this location to anyone.

Raelene A. 
Rating:
2.0

Just a small confined area. Lady was wonderful but slightly overwhelmed with the “store” part of her business. Uhaul part was fine.

Bexton C. 
Rating:
5.0

Location was easy to find and conveniently located to pull in a giant 26' with a trailer dolly. Rose was amazing and helpful with the check-in process. She was a friendly person to welcome me to my new area and I will not forget her kindness. There are a few locations in Gillette you can return your vehicle to. I would recommend this Uhaul location any day because of the convenience of the parking lot (multiple entries and large open area) and courtesy of staff. Just remember to sweep your truck, fold your pads, and remove the lock from the cargo door. My overall experience with Uhaul was great because of this location. The first place was dirty and gave me the truck dirty, and the drive was through a snow storm with my wife and screaming baby... But the ease of check-in and kindness of the staff at this location made it all melt into the past and made it mentally bearable. Thank you! :)

Matthew C. 
Rating:
3.0

Another great representative. Got us checked in and back on our way.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
3.0

Customer did not leave a comment.

Paul L. 
No reviews have been submitted for this location.

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