When we arrived to pick up, we had to wait more than 15 minutes for someone to come to the front desk. Location is in a motel so they were cleaning rooms or something upstairs. It took forever to get through paperwork, and she was adamant that we purchased coverages that we did not need and I’ve already verified we did not need. She was very pushy and rude.The equipment was not ready. They were not even going to help us install the 6x12’ trailer to the 26 foot truck. She said it was our problem because she was there by herself. Eventually, she had a hotel worker come out and help set it up. The equipment is stored in a grassy muddy area so it’s very challenging and felt dangerous. She added a dolly at our request, only later she came back out to day she didn’t have the dolly. She sent us 2 miles down the road and as we were approaching, called to say that they didn’t have the equipment either. It was an excruciatingly long process to rent this U-Haul and it took almost an hour. We spent 30 minutes of our Movers time there -while we were paying them -hassling with her. The truck also did not have enough gas for our trip delaying us even more. We’ve rented a lot of U-Haul‘s for business and personal use and have never had this deplorable of an experience. I had called to rent at a closer location, ended up 20 minutes away from home.
victor S
Customer Reviews for Baymont By Wyndham
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative did not say anything about safety chains and sent me on my way with a damaged tire.
mark fTrailer had mud all over the front from previous. I washed myself so I would take back same or better.
Amos WThe trailer was clean and the pickup site was great. The trailer started brake checking me after about 300 miles. Very jerkey, and frustrating. Every bump it jerked on my truck. Needs adjustment.
LAWRENCE VWe went to a large U Haul location that had plenty of trucks. When we went to pick it up they sent us to a hotel to pick it up. Weird.
Richard SOnly issue I had was taking the pictures of the truck before I got the keys. I did not know on the app, that after you take each picture and hit "back" they pictures were there. Very frustrating
paul wWould have preferred to pick up the trailer from a uhaul site as the representative at thus site could not answer a couple of questions that we had regarding hookup and loading.
RODNEY BCheck in was quick, the individual was very courteous and helpful.
Jeff GThere were hotel guest cars parked in the spots where uhauls are supposed to go. It made parking & dropping off the truck difficult.
CATHERINE CGreat place to rent from. Thank you
Samantha OThe people were nice but not helpful. When my app wouldn't work I was given the keys and told they couldn't help me.
James EIt was great!!
Lynne AEasy drop off.
Lynne AVery inconvenient pickup location. The lockbox lock was extremely difficult to open. The extra padded blankets I ordered were not provided so we had to find another location to get those which put the whole day behind. The U-Haul app blacked out 3 times while attempting to check in, and it asked for repetitive information which was already provided previously. Not the best experience. The truck itself worked fine. The best part of the experience was the very kind gentleman at the location on Maple St where we picked up padded Blankets. He didn't make me go through paperwork hell to prove I had purchased a dozen blankets.
Ramona tDirty truck with snow and ice covered windshield. Attendant said he gave me a veteran discount but lied per customer service call. Based on this alone I will use Penske even if it is more expensive!!!!
Brandon BWasn’t sure that this was the drop location. Not obvious that it was a u haul facility.
Randy R