Customer Reviews for BCM Storage
(U-Haul Neighborhood Dealer)

143 reviews

3859 US Hwy 54   Linn Creek, MO 65052

(573) 346-9768

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 346-9768

3859 US Hwy 54
Linn Creek, MO 65052

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WADE S. 
Rating:
4.0

Overall a good experience but the truck bounced horribly driving down the highway

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

When I made the reservation it was for Sunrise BeachMo (close to my house), and then when they called a day before to confirm the truck was in Linn Creek which was farther for me to drive. I got charged for all those extra miles!!!!!! Then when I picked up the truck, the equipment I rented was not in the truck, so I had to wait around till they opened to get! Worst experience with Uhaul!!!

Sheri N. 
Rating:
2.0

This location was horrible!,things that should have been ready were not,it took over an hour,doing the same things I did on line!,this put me 2 hours behind my schedule!!,Horrible,horrible!!!

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
3.0

Customer did not leave a comment.

Mitchell D. 
Rating:
2.0

The place was hard to find, and check-out took an extremely long time.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

Mike K. 
Rating:
3.0

Customer did not leave a comment.

Kelsie M. 
Rating:
3.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

The old lady running the pick-up location was very confused on some of the information on her computer. The help she tried to give me was aggravating

Danny T. 
Rating:
5.0

Customer did not leave a comment.

Krista K. 
Rating:
5.0

I would recommend a lumbar support pillow for long hauls.

Lynn M. 
Rating:
3.0

Customer did not leave a comment.

NAOMI SHOSHANAH J. 
Rating:
3.0

The worker could not lift uhaul off my vehicle, I had to do it.

Nichole N. 
Rating:
3.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

Duane B. 
Rating:
4.0

Customer did not leave a comment.

andy L. 
Rating:
3.0

Finding the Linn Creek location was difficult. More and better signage is needed here.

Charles P. 
Rating:
5.0

The lady that was there was so nice.. I would recommend her to anyone.. Thanks Rogie

Rogie C. 
Rating:
4.0

Customer did not leave a comment.

Rochelle S. 
Rating:
4.0

Operator had a difficult time operating her computer to get my rental started which took more time than necessary. Trailer was not clean inside. Had a lot of rusted metal and dirt inside. Otherwise trailer worked fine.

Robin Q. 
Rating:
3.0

Customer did not leave a comment.

kally V. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Appreciated working with Kim Edwards. She was helpful and pleasant.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Wesley R. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Mori S. 
Rating:
5.0

She needs a bigger office. Very busy and not enough room for to stand, or her to move around. She was very helpful, knowledgeable, efficient and friendly! Used this facility twice in last month and very efficient, highly recommend!

Michael S. 
Rating:
4.0

Weeds need to be cut so you can see the uhaul sign

dale N. 
Rating:
5.0

Customer did not leave a comment.

Allan H. 
Rating:
4.0

Customer did not leave a comment.

Gayla D. 
Rating:
5.0

The Lady operating this location was very helpful and worked hard to get what we needed. Will definitely use them again!

Daryl C. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

As always, the equipment is great, the people are great, but the U-haul electronic check-in process is screwed up and wastes precious time. This time the system printed out 8 pages of nonsense legal contract junk in duplicate and all my information had to be entered again. I love U-haul's basic service but if you don't fix the computer check-in process, I'll be reluctant to use it again.

Randall N. 
Rating:
5.0

Kim in the office was very helpful

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
1.0

You just mysteriously charged me for an extra two days when we did not take an extra two days. We have to call you now to sort this out. Very frustrating.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Alexa D. 
Rating:
5.0

This was a drop off location for the truck.

Laura S. 
Rating:
5.0

Create a check list of things to do for each customer. The lady who I paid and signed the rental agreement for the trailer took my driver license to copy it and then we both got side tracked and she kept my license. The check list should have on it...take driver license, return driver license, take payment from customer, give receipt to customer... and then have the customer sign off that all checks were completed.

Toby C. 
Rating:
3.0

Customer did not leave a comment.

Richard G. 
Rating:
2.0

Customer did not leave a comment.

ken R. 
Rating:
1.0

Know how to give directions. Was told itvwas 2nd road on right after HWY. It is like the 12th or 13th exit. GPS also takes you to different spot. Once you pull in there is no clear direction where to go either. Finally explain the electric hook up and have adapters for different possible options for sale. Other than that it was easy.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

fred M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Get what u are told on the phone when picking up the truck. Got wrong size no ramp and told not to worry about gas. Called one person and got a different person when the truck was picked up. Was told that she could not be responsible for what I was promised

Duane B. 
Rating:
4.0

The drop off location has multiple businesses at the same location. You can see their sign from the highway but then it takes some investigating to find them. Their office is very small and the white letiers on a white door were a little hard to see.

Shari G. 
Rating:
3.0

Be more familiar with the computer system

Rachel K. 
Rating:
3.0

GPS routed us to a location 10 miles from here, they have a UHaul connection but not the drop off point almost had an accident turning in off busy HWy 54. This needs to be changed. Huge inconvenience. The lady at the destination said it was happening frequently.

Glen E. 
Rating:
4.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

We had a near disaster involving our reservation. We were sent to three different Uhaul locations before we finally found our truck. The original location stated they tried to contact us but phone records for both cell phones did not show that they tried to call. I had them repeat the numbers they had on file and they were correct. Our reservation was taken at Dulle Mini Storage. We were delayed in reaching our destination as a result.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Wonderful personal service at pickup and drop off stations. Nasty days and they all had great attitudes to help me in those terrible conditions. Use them!

Gary S. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Make sure all of the tires are aired up.

roger B. 
Rating:
3.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Naomi R. 
Rating:
5.0

Customer did not leave a comment.

Marty S. 
Rating:
5.0

I would rate the 3 locations we worked with EXCELLENT ... However, corporate was BELOW POOR!!! They had us going to 3 different pick-up locations..We lost over 2 hours packing & travel time.

RAY L. 
Rating:
2.0

Customer did not leave a comment.

James L. 
Rating:
5.0

I have been at this location many times and it's always a pleasant experience. Thank you.

NAOMI R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY J. 
Rating:
1.0

The location was very difficult to find. Drove up and down the highway 4-5 then finally had to stop and ask someone. The business itself was very clean and the man that waited on me was very nice. They did have a problem running my credit dads and after all was done it took me over an hour to locate and pick up the trailer.

joseph L. 
Rating:
4.0

The vehicle was in great shape and the gentleman was very thorough and friendly. The pick-up and drop-off process was quick and easy. This is the 3rd time I've used this location for U-haul rental and I would continue to use them in the future.

Sara C. 
Rating:
4.0

Was very dissapponted when I picked up the trailer, I had ordered 2 dozen pads and when I got there, he told me he had 1 dozen and handed me a bag. It was snowing and so we didn't load until the next afternoon and the bag he gave me only had 4 pads in it. Thank goodness my neighbor used to lwork for a moving company and had some that I could borrow, but now I have to figure out how to get them from Texas back to Missouri!!

LINDA M. 
Rating:
4.0

Lady at the desk was very nice and very knowledgeable.

Susie B. 
Rating:
1.0

The person checking us in had no idea what he was doing. He did not do a truck inspection with us, he had to run my credit card several times, he kept pulling up another person's account, and he did not tell us that we would be doing an after hours drop off because he chose to close early before we returned the truck. The entire experience was a disaster. My family and I have always rented from UHaul when we moved, and never had any problems. This disaster has made me want to go with another company altogether! If i am forced to go with UHaul, I will definitely go out of my way to go to another location. This location should not be allowed to even rent UHaul trucks. It really gives the company overall a bad name!!!

Stephanie D. 
Rating:
4.0

Customer did not leave a comment.

MARVIN S. 
Rating:
3.0

Location was hard to locate .our gps told us to park on side of road and walk to location.

MARVIN S. 
Rating:
4.0

Customer did not leave a comment.

SARA C. 
Rating:
4.0

Customer did not leave a comment.

REBECCA S. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

I explained all the problems with the dolly to the drop off site and they took it out of service.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
1.0

truck was not clean as promised.

ROBERT F. 
Rating:
5.0

everyone was very helpful

PAUL V. 
Rating:
3.0

Very thoughtful phone call to make sure I had directions to the drop off location!

DAWN S. 
Rating:
4.0

Customer did not leave a comment.

Harrell N. 
Rating:
2.0

truck was parked in a muddy ( extremely ) area a good distance from the office . clerk was not professional or really knowledgeable but friendly .

kenneth W. 
Rating:
4.0

Customer did not leave a comment.

MARIAH S. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
4.0

Customer did not leave a comment.

ELVA G. 
Rating:
5.0

We love the gal who helps run this facility. She kept us informed the entire time. Made a normally, stressful move, so much easier. BCM is a great business to deal with for truck rentals and storage.

Susan J. 
Rating:
3.0

Improve the process of booking a rental. I called local & national offices and was told the size of truck I needed wasn't available within a reasonable distance of where I needed to pick it up. (less than 20 miles away). Upon calling the regional office they had the truck I needed where I needed it. I called all three offices within an hour. U-haul made it difficult for me to rent the truck I needed.

scott B. 
Rating:
4.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Janene S. 
Rating:
3.0

Customer did not leave a comment.

Floyd M. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE E. 
Rating:
5.0

Customer did not leave a comment.

BONNIE W. 
No reviews have been submitted for this location.

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