It works, we had no problem
DAVID N
Customer Reviews for Beachcomber Hot Tubs & Aquafire Leisure
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not impressed with the customer service at this location and definitely not impressed with being charged an additional $190 on my rental 2 weeks ago for being 45mins late. I understand this is likely a Uhaul policy but I will not use Uhaul again, at least the Cochrane location.
Shannon MMoving can be stressful but Thank you to Steve and Janelle for a great rental experience.
Laurie AI picked up a day early and the gentleman that worked there managed to change the contract to a day early. He was very, very accommodating and polite.
Cheryl TExcellent and swift service
Prosper MThe AI system was so, so. I just wanted to confirm that my van was back and available. The AI call was not helpful. Staff at location were great
John TAmazing rental experience with this location. Super helpful and friendly and they went out of their way to get me a truck. So happy to have this service available in Cochrane. Super transparent with pricing just like the major u-haul locations and very clean truck! Would highly recommend this location.
Guy RThe vehicle wasen't super clean but it did the job and it ran well.
Leah MMy complaint is not directed to the location but to Uhaul! Incredibly disappointed that I was charged an additional day for being less than an hour late. No one waiting to take the unit. Very disappointed!
Shannon MExcellent service
Kevan SCustomer service was excellent. Not long wait times and helped me get my rental U-Haul on a Sunday. Highly recommended
Todd TI havnt rented a U-HauL for decades BUt it was perfect Thank You
Stephane OAll was great .. we mentioned that AC wasn’t working unless there was something we were missing that we were not pressing. Staff were pleasant and helpful
Shane HThey went over and above on short notice.
Fay DTennille was very helpful, professional and friendly. The location is great for Cochrane and area. Pretty easy to top up the tank, there’s a petrol station immediately to the west of the store.
MIKE MWould like more truck size selection in Cochrane. Didn’t have an option for 20ft or 26ft trucks available.
josh iReally nice place for renting a uhaul
Yohann CThank you for helping with our moving needs!
Renee BVery friendly. Everything went well to spite the crazy weather
Ronda KFantastic experience. Would rent again from this location.
Michael BVery friendly and helpful at location. Definitely recommend.
Christine DThe truck was not clean when we rented it and the people running the shop were very unprofessional. They were not helpful when we asked for details about the rental and seemed more interested in the hot tub customer than us. I would drive to Calgary rather than rent from these people. Bad experience at a new location.
Tom MThe pick up location in Cochrane was easy and convenient. Steve, at the spa place, was excellent. Great customer service!!!
DRAGAN KSelf pickup was a nightmare. Allow customers to fill out info without having to physically having to be there and have the lock code upon arrival. Perhaps allowing for an hour before pickup. Gentlemen in cochrane doesn't like his job. He was rude when I asked to do walk around while I was there so I could collect my receipt, his response was simply, we'll that's not going to happen i don't have time and that he would send me my total and receipt via email. 60 seconds later As I was driving out of parking spot he was on his way to the truck I just returned.
Helena CGreat experience!!
Katie CThey just helped themselves to my bank account taking whatever amounts they wanted. 8 times!!!!! So I'm pursuing legal action as we speak
Collin C