Customer did not leave a comment.DAVID H.
Customer Reviews for Bear River Storage Washington LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me for insurance after I told them I did not need it, my personal insurance covered the rental. Charged me $350.00 for wrong drop off location when I still had trailer and 3 days left on contract before it needed to be returned, Took 4 days to see my refund back in my account.PAUL G.
Brand new truck very clean love the way you can rent everything from your phone the staff were very friendly and offered their assistance to get me through checking out the truck on my phoneSean M.
Customer did not leave a comment.Raymond G.
Our trailer was attached improperly and came off the hitch about 1 mile down the road. We were very lucky that we were not hurt and our car only sustained minimal damage.Brett B.
Customer did not leave a comment.DAVID F.
Bear River seems good. However U-HAUL as a hole is just that. Nearly the worst experience I have ever had with a national company. The Custer service was the absolute worst. 1 hour 20 min on hold. The service rep was friendly and tried to be helpful but the rest of the experience was terrible. I had to change locations to get what I needed and still didn't get a dolly. 2 hours and 50 min later I was able to drive away. I had helpers standing by and furniture waiting three hours. If I could give zero stars that would be more accurate again for U-Haul as a company, not the local store.kelly B.
What started off as a 25$ rental turned into 70$+ because it was two hours late. I said I needed a small trailer 4x8 for 10hours. The lady there asked if that was long enough I said I don't know but then she said she couldn't change it in there system. Don't you normally get a rental for 24hrs anyways.. apparently not.... while I was up north I called again to see if I could just leave it up there so it would be on time.. again I was told no I can't change it in our system. I called the 800 U haul# and of course waited 20 min no one answered...I brought back the trailer two hours late so I had it for 12 hours and expected to be charged an additional 14.95 but no what started as 25$ ended up being 70$ I'm very upset can't get a hold of anyone of course..I think it's a scam with their teaser rates... be aware! I won't be renting anything from u hail ever again!Bryan L.
Uhaul at Sand Hill Drive, in Washington was great. Uhaul website, not so good!Kim P.
I was charged $20 extra for gas when I went 19 miles for my round trip. I was also charged $20 extra for an after hours drop off. No one told me that I was suppose to call a number when I dropped the truck off. I was told that they couldn't do anything about it at the location but to call the uhaul number. I called the Uhaul number and was suppose to get a call back from a regional manager and I never have. The pricing is outrageous. It cost be $200 to move when I literally went 19 miles.JOSEPH H.
Customer did not leave a comment.TODD B.
Customer did not leave a comment.CRYSTAL M.
Customer did not leave a comment.GARY H.
Location was to far out of the way.SAMUEL S.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Dennis L.