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Jeffrey D
Customer Reviews for Bear River Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented the largest truck. I was in and out on the road in 10 minutes
Mitchell MSide of truck states rent for $19.95 yet it was alot more $$ when it was said and done!
Corey BThe staff was amazing and helpful on getting the best truck for the job,
James GN/A
Kip HNothing - this was a great experience. I especially loved how quick and easy my check in was, and the truck was right there ready for me to go. Thank you!
Loraine SVery good service, very friendly and attentive
David GNice office but the ladies were not helpful or sympathetic about me having to drop off the trailer at a different location and bring the truck to their location. Very inconvenient again.
Jared BIn traveling to Bear River Storage in Provo Utah I got lost. Come to find out there are two Bear River Storage locations in Provo. In calling the number listed in the rental order the call would drop. Making it impossible to contact the drop-off location. This added to the frustrations with my U-Haul experience. A person would think a company this big would have their act together. I would not recommend U-Haul to anyone. I will give a Negative 10 to U-Haul
VAL JThe guy didn’t Verify the information to make sure it was correct
Bruce ABring someone along who can help spot you as you back up out of the parking spot
Jared FMake sure logistical issues like actually having the equipment reserved.
Sarah DNothing to Improve. I was treated with respect and kindness. No surprises with pricing. Impeccably clean facility. I liked it so much that I rented a storage unit. The entire property is pristine!!
Letrell CThe people at bear river storage are very nice and Professional, the Ogden place was not very nice and the guy that came out had an Attitude and he had to be there
Dan HEverything went so smoothly!
Lind WPay attention and make sure when a mistake is made fix it don't just say it's fixed.
LuAnn BFriendly service and clean environment.
Robert HThe truck had a check engine light on and the proprietor told us to just take the truck it would be ok.
WARREN MI am very disappointed of U-haul app and the quality of service. I made my reservation in the app and the lady that helped me get the truck changed my settings. I do not want the option safemove and she still put it. I asked her to remove it and she told me to just call and they would reimbursed me. Very bad experience. I’ll let know my friends my experiences!
ARMANDO A