Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From start to finish just a pleasant experience. The woman at Beaver Bearing in Albion Nebraska was very helpful and even offered to pick me up after her shift to get me to my U-Haul rental. The drop off location was excellent with a clean and safe environment. Thank you so much for an excellent experience.
lewis shaffer
Rating:
5.0
Very friendly people!
TRACY SCHUERMANN
Rating:
5.0
I would like to thank Neb City and Albion for their great customer service! 10 over 10!
Michael Rolf
Rating:
5.0
Customer did not leave a comment.
Sandy Bode
Rating:
5.0
Customer did not leave a comment.
Sue and James Cole
Rating:
5.0
Customer did not leave a comment.
Christopher Hellbusch
Rating:
5.0
Customer did not leave a comment.
Desirae Kessler
Rating:
4.0
I was in and on the road in ten minutes!! Very helpful and super efficient!
JAMES LANGAN
Rating:
4.0
Customer did not leave a comment.
Ed Pfeifer
Rating:
5.0
Customer did not leave a comment.
Steven Barnett
Rating:
5.0
Customer did not leave a comment.
Mark Simons
Rating:
5.0
Everyone was very helpful and took care of the fact that the pick up location had messed up the return location. Excellent assistance and very nice folks.
CLAYTON MEADOWS
Rating:
5.0
Customer did not leave a comment.
DANIEL GEISER
Rating:
5.0
Customer did not leave a comment.
Erica Zack
Rating:
5.0
Customer did not leave a comment.
Chad Thompson
Rating:
5.0
Excellent attention from the staff.
Carlos Espinosa
Rating:
5.0
Customer did not leave a comment.
Carlos Espinosa
Rating:
5.0
Personal muy amable y eficiente.
Carlos Espinosa
Rating:
5.0
The employees we dealt with were extremely helpful and this was the 2nd time we had a drop off at this location and both times it was an efficient transaction.
Glenn Myers
Rating:
5.0
This was the first time we dropped off a vehicle at this site. The staff was helpful and the site was clean and easy to find.
Glenn Myers
Rating:
5.0
Great friendly people. Very helpful and they made the process very easy. All good!
Bruce BARTOS
Rating:
4.0
The lady that helped us was awesome.
Joe Masin
Rating:
5.0
Customer did not leave a comment.
Craig Bygland
Rating:
4.0
Customer did not leave a comment.
Crystal Sandman
Rating:
5.0
Customer did not leave a comment.
Tanner Welding
Rating:
5.0
Customer did not leave a comment.
Sam Backes
Rating:
5.0
Location was closed. Experienced difficulty using app for the return. Had to checkmark rental was not clean to get it to advance to finalize the check in. Left a comment on the app explaining this problem and that the rental was clean but app was not working properly.
Leonard Akert
Rating:
5.0
Customer did not leave a comment.
Anne Dorr-Toprak
Rating:
4.0
Customer did not leave a comment.
Debra Lilja
Rating:
5.0
Although I did not get her name the Business associate was attentive, personable and took care of business. It s complaint at all
seth orson
Rating:
5.0
Customer did not leave a comment.
Diane Shoemaker
Rating:
5.0
Customer did not leave a comment.
kenneth Henn
Rating:
5.0
Customer did not leave a comment.
Bill Salber
Rating:
5.0
Customer did not leave a comment.
Katharine West
Rating:
5.0
Customer did not leave a comment.
BRIAN MARICLE
Rating:
4.0
Customer did not leave a comment.
Arlene Pacheco
Rating:
5.0
Customer did not leave a comment.
RICARDO RODRIGUEZ RODRIGUEZ
Rating:
5.0
Customer did not leave a comment.
Eric Ternus
Rating:
5.0
Customer did not leave a comment.
Eric Ternus
Rating:
5.0
Customer did not leave a comment.
LEONARD AKERT
Rating:
4.0
Customer did not leave a comment.
JAMES COLE
Rating:
4.0
Personnel at location are extremely helpful and easy to deal with. Lacking knowledge of UHaul computer system and dispatch procedures. Took over a hour and multiple phone calls to pick up equipment.
Vehicle was not fully fueled.
GLENN SMITH
Rating:
5.0
Customer did not leave a comment.
Roger Noble
Rating:
5.0
Mike is very efficient, and pleasant even during a very busy day. Just keep employees like him around!
Vicki Noble
Rating:
4.0
Customer did not leave a comment.
JAMES G SWARTZ
Rating:
5.0
Customer did not leave a comment.
SCOTT MILLER
Rating:
4.0
Customer did not leave a comment.
VAN COOK
Rating:
4.0
Customer did not leave a comment.
Guy Miller
Rating:
3.0
We appreciated being able to return this to Albion rather than Norfolk.
John Morrill
Rating:
5.0
Customer did not leave a comment.
JAMES LANGAN
Rating:
4.0
treated very well, after deciding what we really wanted
JAMES G SWARTZ
Rating:
5.0
Customer did not leave a comment.
RONALD GRESS
Rating:
5.0
Customer did not leave a comment.
CLIFF BRUGMAN
Rating:
5.0
Customer did not leave a comment.
cheryl pilkington
Rating:
1.0
Have truck ready for you without having to drive over an hour in your own personal vehical to retrieve a truck. With no compensation for gas for uhaul or personal vehcial.
Jackson Horsman
Rating:
4.0
Customer did not leave a comment.
ROBERT AUE
Rating:
5.0
Customer did not leave a comment.
SHEENA PREDMORE
Rating:
5.0
Customer did not leave a comment.
Juan Rodríguez
Rating:
2.0
The vehicle was extremely dirty with bugs everywhere. The right side windshield wiper blade was held on with a zip tie. I told him the Left front tire did not look right and the others were not much better. This tire blew out in New Mexico. Little to no maintenance was performed at the Nebraska location. The operator for emergency break downs at UHAUL was excellent as well as the roadside repairman that changed the tire.
JOSEPH LOGUE
Rating:
5.0
The only thing I would liked to have happen was for someone to do a walk around on the truck itself before leaving the lot. Other then that the rental experience was too notch.
joseph Reineke
Rating:
3.0
Customer did not leave a comment.
Teri Ortmeier
Rating:
5.0
Customer did not leave a comment.
Donna Lee
Rating:
5.0
Mike Kelley did a great job
Kevin Cruise
Rating:
5.0
Was not able to use trailer. Listed on website as 5 x 8 foot. Door was too narrow on cargo trailer to use. Had to return without using. Be nice if website listed the dimensions of door
Leonard Akert
Rating:
5.0
Customer did not leave a comment.
chad thompson
Rating:
5.0
Customer did not leave a comment.
David arends
Rating:
5.0
Customer did not leave a comment.
James Wilcox
Rating:
4.0
Customer did not leave a comment.
Megan Plumbtree
Rating:
4.0
Customer did not leave a comment.
Erin Jurgens
Rating:
4.0
Air conditioning didn't work. Otherwise all good
Jay Malmberg
Rating:
5.0
Customer did not leave a comment.
STEVE VAUGHT
Rating:
3.0
Customer did not leave a comment.
Marcus Langston
Rating:
5.0
nothing friendly people helpful all the way around.
Timothy Dailey
Rating:
5.0
Great Service!
MITCH OSBORN
Rating:
5.0
Customer did not leave a comment.
MaryKay BECKMAN
Rating:
5.0
Customer did not leave a comment.
JOEL HABER
Rating:
3.0
Customer did not leave a comment.
Daniel Schneider
Rating:
3.0
Was told equipment was there but upon arrival found out it wasn't, was provided with a larger trailer for same price which would be ok in town but as I took it 1 way to CA made trip much more expensive. Very much more expensive both because of weight and drag being taller trailer.
Mitchell Hopkins
Rating:
5.0
Customer did not leave a comment.
Mary Braymen
Rating:
5.0
none
Jeffery Pierson
Rating:
5.0
Customer did not leave a comment.
john Hoover
Rating:
5.0
Customer did not leave a comment.
carolyn swanson
Rating:
4.0
Customer did not leave a comment.
jim beckman
Rating:
5.0
Customer did not leave a comment.
pamela dinslage
Rating:
5.0
Customer did not leave a comment.
Ashley Thurin
Rating:
5.0
Customer did not leave a comment.
Ron Weltruski
Rating:
5.0
Customer did not leave a comment.
Rose Guilliams
Rating:
5.0
Customer did not leave a comment.
Charles Meis
Rating:
5.0
Customer did not leave a comment.
Charles Meis
Rating:
5.0
Customer did not leave a comment.
Lisa Hallberg
Rating:
5.0
Customer did not leave a comment.
Dave Lassek
Rating:
5.0
Customer did not leave a comment.
CHERYL PILKINGTON
Rating:
5.0
Make sure you are not charged for insurance. I did not ask for or want the insurance and was charged for it.
Sharon Stephens
Rating:
4.0
It was a good place
rick philmalee
Rating:
5.0
The trailer was missing the hook on the brake chain. Thanks to the person at Beaver Bearing helping me as he went and got a bolt, washers & nut to secure this.
As an aside, about a month ago I rented a tow dolly that I picked up in Lincoln NE & it had one hook on the chain that goes around the lower control arm of the towed vehicle that was straightened out and could not be hooked, so I had to tie the chain in a knot.
Tom Norskov
Rating:
3.0
Not happy having to drive an extra two hours to pick up truck when I was originally guaranteed a truck much closer.