Customer did not leave a comment.Harley M.
Customer Reviews for Bedell Automotive
(U-Haul Neighborhood Dealer)
Bel Air, MD 21015
Services at this Location:
- Mon-Fri: 9:30 am - 4:30 pm
- Sat-Sun: Closed
Special Operating Hours
- 11/24/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lora B.
The truck had some damage on it. The truck was missing my moving items such as dolly and pads. Other that that I used self check out and it was easy.Kevin S.
Nothing it was very smooth from pickup til returningNorman M.
This location is so convenient and Now I found a New auto repair company. Everyone is so polite. I recommend their service.GAIL N.
Helpful and happy to help; was an easy smooth transaction and experiencedarin P.
I got information about drop off to three locations. They were At reservation, at pick up, and text message. The 800 phone number was always busy.Robert D.
Very helpfulandrew W.
Customer did not leave a comment.DEBORAH S.
Customer did not leave a comment.Nikolaus D.
Really appreciated the personal service at this location.Donna V.
Customer did not leave a comment.Vernon L.
My beef is with U-Haul, not the pickup location. I think it's wrong that U-Haul is pushing responsibility for most of the rental process on the consumer. I don't feel like I got any service from U-Haul but instead did all their work for them. I'll be trying a different rental company next time.John Z.
When I returned the trailer at the other location, they said it's an unsafe practice to detach the tow trailer while the car is still on it (they said there's a flipping risk). I did it twice based on calling and asking Bedell, and nothing bad happened, but - not sure - you may want to reconsider that advice?ALBERT R.
Customer did not leave a comment.John G.
Staff were very helpful.Graham S.
Customer did not leave a comment.DAVID E.
Everything went extremely well. Quick and efficient.JERRY C.
Nothing to improve. Wonderful customer service and friendly atmosphere.MARIE C.
Great experience. Quick and easy. Worked out perfectly for me..HERBERT W.
Customer did not leave a comment.THEODORE A.
Thank you - it was all so easy!Dale G.
Coolant was low. Washer fluid was very low. Inside of windshield had not been cleaned in a very long time. Pick up personnel were immediately responsive to request for fluid top-off. Dispatch centers must be more thorough in servicing vehicles.PETER S.
Customer did not leave a comment.ANTHONY A.
Customer did not leave a comment.ROBERT F.
The lady charged me for things that I shouldn't have been charged for and then wouldn't answer the phone when I tried calling to see what happened. Awful awful place! Don't go there!!!!Bryan C.
Customer did not leave a comment.DALE N.
Very quick serviceKEVIN S.
Truck air conditioner did not work and it was very hot the three days we moved.Had to clean windows.Will not use U-Haul trucks again.William H.
Professional and friendly service. Received a call prior to our departure and flexibility of truck use due to uncontrollable circumstances.Jamil G.
I used after hours drop off. No issues with the website, easy to use. This location is very dark after hours. The sign is not lit from the road either so I drop past it the first time. I'm glad I was with my husband. When I was trying to sign in to my account it kept saying I did not have a rental or a reservation. SOOOOO FRUSTRATING! I finally found my confirmation number and was able to use that. And, after filling the tank with gas, and noting the gas level on the website (which was the correct amount of gas) it said there would be a $9 charge? I disputed that. Doubt any one will follow up.Edward H.
Make signs bigger for uhaul drop offCharles S.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.BLANCAXIOMARA G.
Customer did not leave a comment.Stephen O.
I had to clean and sanitize before use. I cleaned and sanitized before I sent it back and still cleaned when I got on your lotFRANCIS O.
Customer did not leave a comment.Heather G.
Excellent supportive staff, Pleasant rental experience.PAUL G.
The lock boxes for the keys were horrible to get into!!! Took us an hour to open!! That's an hour we lost loading things in! Without WiFi in the area took longer too unless you have a hotspot.Deanna H.