Was charge overcharged an additional $179 for nothing. Will be calling.. in morning
Joseph C
Customer Reviews for Bedell Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful staff.
Scott GWonderful people that work there in Bel Air Maryland.
Scott GFriendly service.
PAULA BGreat service
Richard DVery professional and helpful. Fast service with a smile. Very convenient location.
Barry PExcellent People Working there , GOD Bless.
Aaron B24/7 After hours drop a day early. Sucks I couldnt get a credit for the shorter rental but again not the drop off location issue. That's on Uhaul and their lousy customer service.
Richard MThe Family who owns this business are wonderful people. This was the best experience I have ever had with a U Haul rental facility and I have had many. The business was clean and they were the kind of people you wish you can deal with every day. I hope U Haul recognizes this business and let them show some of their other facilities how customers should be treated. Dan S. Bel Air, Maryland
Daniel SI was charged for a dolly even though it was not in the truck and I sent a picture before hand verifying that it was not in the truck!
Chaunice MClose to home. Personnel worked with my wife to drop off the trailer while I was still on the road.
Jeffrey CThe people were friendly and easy to work with
John ANo one to check us in as area was c loved for vacation. Online return was helpful
Steven WYour services were great. I wasn’t able to use rental because I got it stuck. But will come back if I need it again
lisa bTruck was dropped off after hours.
Bobbi HGreat customer service with a great price.
Richard ISuper friendly, informative and very easy to identify options.
JOHN HGreat place, great people, thank you
Eric LThe truck had some damage on it. The truck was missing my moving items such as dolly and pads. Other that that I used self check out and it was easy.
Kevin SNothing it was very smooth from pickup til returning
Norman MThis location is so convenient and Now I found a New auto repair company. Everyone is so polite. I recommend their service.
GAIL NHelpful and happy to help; was an easy smooth transaction and experience
darin pI got information about drop off to three locations. They were At reservation, at pick up, and text message. The 800 phone number was always busy.
Robert DVery helpful
andrew wReally appreciated the personal service at this location.
Donna VMy beef is with U-Haul, not the pickup location. I think it's wrong that U-Haul is pushing responsibility for most of the rental process on the consumer. I don't feel like I got any service from U-Haul but instead did all their work for them. I'll be trying a different rental company next time.
John zWhen I returned the trailer at the other location, they said it’s an unsafe practice to detach the tow trailer while the car is still on it (they said there’s a flipping risk). I did it twice based on calling and asking Bedell, and nothing bad happened, but - not sure - you may want to reconsider that advice?
ALBERT RStaff were very helpful.
Graham SEverything went extremely well. Quick and efficient.
JERRY CNothing to improve. Wonderful customer service and friendly atmosphere.
MARIE CGreat experience. Quick and easy. Worked out perfectly for me..
HERBERT WThank you - it was all so easy!
Dale GCoolant was low. Washer fluid was very low. Inside of windshield had not been cleaned in a very long time. Pick up personnel were immediately responsive to request for fluid top-off. Dispatch centers must be more thorough in servicing vehicles.
PETER SThe lady charged me for things that I shouldn’t have been charged for and then wouldn’t answer the phone when I tried calling to see what happened. Awful awful place! Don’t go there!!!!
Bryan CVery quick service
KEVIN STruck air conditioner did not work and it was very hot the three days we moved.Had to clean windows.Will not use U-Haul trucks again.
William HProfessional and friendly service. Received a call prior to our departure and flexibility of truck use due to uncontrollable circumstances.
Jamil GI used after hours drop off. No issues with the website, easy to use. This location is very dark after hours. The sign is not lit from the road either so I drop past it the first time. I'm glad I was with my husband. When I was trying to sign in to my account it kept saying I did not have a rental or a reservation. SOOOOO FRUSTRATING! I finally found my confirmation number and was able to use that. And, after filling the tank with gas, and noting the gas level on the website (which was the correct amount of gas) it said there would be a $9 charge? I disputed that. Doubt any one will follow up.
Edward HMake signs bigger for uhaul drop off
Charles SI had to clean and sanitize before use. I cleaned and sanitized before I sent it back and still cleaned when I got on your lot
FRANCIS OExcellent supportive staff, Pleasant rental experience.
PAUL GThe lock boxes for the keys were horrible to get into!!! Took us an hour to open!! That’s an hour we lost loading things in! Without WiFi in the area took longer too unless you have a hotspot.
Deanna H