The local people were great but so many texts and emails from U-Haul was EXTREME.
Marcus P
Customer Reviews for Bedford Falls Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to store your stuff safely and affordably. The family that owns and manages the facility have been very helpful and accommodating for all our storage needs. I will use this place again for any future storage needs!
john l | Overall ExperienceWe dropped it off at night, but I have talked to people up there before and they are super nice and inviting.
JOSHUA WThe best storage facility I’ve ever used. I would definitely recommend this place to anyone.
Scottie E | Overall ExperienceThe staff was extremely friendly and helpful, the storage space was very clean & easily accessible. Definitely recommend using Bedford Falls storage for all your storage needs. Cassie
Cassondra F | Overall ExperienceService could not have been better.
Shannon PThe brakes were not in adjustment or worn down. I was far enough distance away from those in front of me, yet only guardian angels kept me from rear ending them. Even when truck was empty, brake did not grab good enough.
GEORGANNA LCaleb Lucas was very helpful
Rachel Lthanks for the business
HSAR HI have no suggestions.
MICHAEL CGreat customer service representatives, pleasant atmosphere, lots of items to choose from great people to work with.
DENISE SEverything is fine
Kimberly CExtremely helpful and Extremely friendly I highly recommend Bedford falls!!! Thank you guys so much!!
Sarah D | ReservationDennis and Darla are excellent representatives of the Uhaul brand and always take care of the customer. Thanks
Jimmy JLeft a voicemail, they were closed, but they immediately replied with instructions! Excellent service!
Johnna SBedford is a great location. Friendly, professional, and there dogs are always wanted petting. I will go there for all my my UHaul needs.
Monte FI have rented from Bedford Falls a couple of times and the service has been excellent. I highly recommend them.
monte fThis was the most screwed up day I’ve ever had to deal with in years. We had a reservation for a truck at Harrison at 9 o’clock this morning and y’all jacked around and jacked around and jacked around. I ended up having to drive all the way to Berryville to rent a truck that was two times too big to get the job done because we already had movers on the way scheduled and everything is on the schedule except for y’all freaking Harrison office check the reservation for Angela Rice and how much time everybody spent on the phone trying to get it straightened out and get a damn truck fortunately, I’m a good friend and I just went and rented a damn truck anyway 30 miles away somewhere else when I called and somebody actually answered the phone but your freaking app you Can stick it up.where the sun don’t shine.
kevin mvery nice and easy to do perfect
Mitch YHad to change my pickup date multiple times this location worked with me easily very helpful
Wayne LCaleb is a wonderful person to rent from. He's fast and friendly, and responds quickly if you have any questions.
Jennifer YFolks were really nice; helped me out with an issue.
Zachary RProblem is I received a gas tank which was not completly full, I drove it 20 miles, bought 1.75 gallons of fuel but then was charge a gallon of gas at $7, I should not have been charged for that, next time fill up your uhauls so its very clear when returned if full, found this very annoying
alex eThe units were clean, the people were extremely nice and user friendly. They always answered my text messages even after hours. You couldn't ask for a more professional facility. If I were staying in the area I would continue using them.
Collette J | Overall ExperienceThe location, facility, & management were excellent. However, on Uhaul’s side of the deal, I ordered blankets & dolly to rent. This location has only been in business for a month. You should let customers know that items are not available at the location. Also, in my situation last night, I picked up & returned the truck in Berryville, AR. But, I needed movers to help unload in Green Forest & your app wouldn’t allow me to make that choice.
laura mAll was great.
Steven PWonderful!!
Terri LI could not be more pleased with Bedford. The unit I have is brand new, as are most. Everyone who works there is just amazing and friendly. They are eager to work with you to make your storage process painless! I encourage everyone to check out Bedford!
Channing R | Reservation