Customer Reviews for Bee Safe Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service! I think parking lot should be provided for Customers who want to leave their cars on the U-haul premises. Thank you

Rating:

3.0

Thw trailer was dirty, and one of the straps was completely frayed at the bottom, not allowing it to fit into the ratchet mechanism, so I had to cut that part off, and there was a large tear in the strap as well. I had to call roadside assistance to get a new strap put on.

Rating:

5.0

I needed to rent a trailer on very short notice. Patricia was ver accommodating and helpful.

Rating:

1.0

It took a considerable long time to process when i arrived at the store even though it was booked online. Also the owner had a dog that barked everytime i talked and kept trying to lunge at me and she could hardly hold him.

Rating:

5.0

The service here from the girl here in Cold Lake was second to none. She was amazing!

Rating:

5.0

Good service have used several trailers recently and over the past few years and no troubles or any problems to speak of other than the odd light dont work or a loose door hinge but only due to wear but overall great staff easy location and have always been able to reserve or get a trailer or a van when needed thanks

Rating:

5.0

While the trailer was clean the read door hinges are wore, and its difficult to close the door you have to lift up whole door before you can close the latch handle. Also several of the running lights would not work probably burnt out bulbs not a big issue around town but I had to use trailer at night and could have been pulled over by an officer had they seen me. Thanks.

Rating:

5.0

Friendly service, hassle free, and quick.

Rating:

4.0

Drop off was after hours so saw no one.

Rating:

5.0

Everything was great ...

Rating:

5.0

Truck was in great condition and was perfect for the job I needed it for only 3.8 km to move

Rating:

5.0

Huge help during my move back in June, Thank you!

Rating:

3.0

The location is nice and clean. But there was no one there when i dropped off my truck and was having trouble renturning it on line. I called both numbers provided no one answer. I left a message and never received a call back.

Rating:

3.0

The service from both drop-off and pick-up locations were fine. It seems odd to fill out a review on them when they don't really have the ability to do anything except give the keys and have the customer sign the contract. The experience with U-haul staff on the phone and the overall rental experience was awful. I would never get a u-haul again unless I absolutely had to. The staff member dealing with dispatch for this location on Sept 26th was SO incredibly rude, defensive, and unhelpful. Her tone and unwillingness to listen whatsoever ensured that I would use any other option before ever using u-haul again. My concerns and questions were brushed off and she may as well have said 'you have to pay us anyway so I don't really care'. I had to go down 2 sizes and didn't receive notification until after I had driven 4 hrs for pick-up. I was not notified in the 24 hr window as stated when booking and she told me I was lying. I have the proof on my phone that I was not given proper notification. Her response was that she'd bring it up to her manager but it didn't matter because her manager would side with her. I did not hear from the manager.

Rating:

2.0

Guy was over a half hour late to work. No apologizes. Seemed disorganized and flustered. Did respond to texts or let me know he would be late. Very poor customer service

Rating:

3.0

I booked online and it said my total was 19.95 CAD. I pick it up and my total is somehow 62 dollars. Absolutely ridiculous. The trailer had chunks of mud in it. The trailer was stuck in a back corner and I couldn't physically pull it ahead onto the hitch. Two big guys came along and helped me hook it up, even they struggled pulling it ahead.

Rating:

3.0

We didn’t interact with personnel. We dropped off the uhaul after hours. The place was nice and easy to find.

Rating:

2.0

The local scheduling was fantastic and worked with me to make sure I had the equipment I needed. The actual location however was frustrating to deal with, I felt talked down to and patronized. I was trying to explain what I was told with my rental and he refused to listen, ended up calling scheduling himself and was told exactly what I was trying to explain. The whole process took much longer than necessary. Unit had moving pads left in it that I didn’t rent or need and was missing the dolly I did rent.

Rating:

5.0

Very friendly attendant,, at the cold lake Alberta location,

Rating:

5.0

Staff friendly and helpful and punctual, good vehicle nice and clean

Rating:

1.0

I have been a UHaul customer for many years and this was the worst experience I have ever had. the owner was ignorant and had the personality of a pit bull. I would recommend you never use the Bee Safe Self storage. I also have recently rented from Bonniville UHaul and the lady was excellent. I recommend you drive the 25 minutes for great service. she also says she can offer a small discount to compensate for the drive I will be taking advantage of her great service within a couple of months. Stay away from Bee Safe Self Storage. He does not deserve your business.

Rating:

1.0

Customer service was very rude and not willing to help or tell us how to hook up the trailer. Rather than showing us or explaining how to attach it onto the hitch he gave us the manual and rudely said read this.

Rating:

2.0

No one there even though it was supposed to be open.

Rating:

3.0

Would not recommend U-Haul. Very much about money, not customer service

Rating:

5.0

The guy running it has no customer experience would never deal with him again I would drive to Edmonton before I would rent off of this place again

Rating:

5.0

Had the trailer I needed. I walked in and 10 min later I had what I needed. Quick and simple.

Rating:

5.0

Very friendly and courteous.

Rating:

5.0

The service I received was excellent and woukd recommend them to others only thing needed st this location is pick up trucks as I'd rent o e quite often

Rating:

4.0

Trailer was ready, clean and ready to go. Agent was very busy with customers but he took time to explain all the details, especially regarding a good drop off location for our final destination

Rating:

5.0

That particular location and others should be open by 8am Businesses don’t start at 10am. Other than that everything was perfect

Rating:

2.0

Through the entire process up until the contract was created my drop off point was the place I chose unfortunately when the contract was created uhaul changed my drop off point and the rep did nothing to make me aware. Oddly enough even this review indicates the original drop off point I chose.

Rating:

1.0

Enter the mileage correctly so the customer is charged accurately. And don't charge an entire extra day for being a few minutes late. Not impressed.

Rating:

1.0

The owner of the location when I asked him the dimensions of the truck told me to go google it and hung up on me! I called him back and he said go google it and hung up again!!

Rating:

3.0

The person working there who gave me a quote said I could pick vehicle up in cold lake and drop off in Bonnyville which was not true I found out the next day when I went to pick up truck. I was given a quote on Friday which the price ended up double on Saturday when I picked up the truck . And the tires were thread bare and I got stuck here at my home and almost had to call AMA for a tow but with shovels and friends I was able to get unstuck. The truck had Arizona plates tires might be okay for Arizona but definitely not okay for Alberta winter driving.

Rating:

5.0

Drop off yard had a free parking spot and was easy to back up and drop off. Helpful staff received trailer.

Rating:

4.0

Helped me understand how the return went. was friendly but couldn't give me my money return due to some weird policy for uhaul.

Rating:

2.0

Don't triple the fee on return

Rating:

2.0

They need more training on the U-Haul program system and rook for ever to help the customer before me which he had to actually deal with head office to get a cargo van to rent

Rating:

3.0

I am filing a complaint, when I attended the office the employee was speaking to a co-worker or a superior who was assisting the employee on how to complete certain tasks on the u-haul website. I assisted the employee on completing the last user of the rental vehicle on the u-haul website. I initiated and completed my reservation within the office because the employee did not know how to do it. This resulted in a delay in my move and subsequently my help had to leave and my move was not complete.

Rating:

4.0

The 10' truck I rented did not have winter tires and I got stuck in the snow multiple times and also was not able to get away at traffic lights that was on a incline. It needs proper winter tires

Rating:

3.0

Call center took my reservation, however the cold lake location did not know I existed. I was only lucky they had spare truck for me. Staff was courtious and helpful and clearly unaware of my reservation

Rating:

1.0

Stop using this location. The owner closed without notice, lieing hat he had called me on Thursday to say I could pick up the truck then. I had no voicemail and the number for Bee Safe Self Storage was not in my call logs. We later learned that the truck had been returned Thursday night, so how was I supposed to pick it up on Thursday? He sent his wife to help us, thankfully, and walked her through how to get us the truck on the phone. He was incredibly rude to her (she was on speaker phone) the entire time. I felt bad when I thought it was her boss being ignorant, worse when we realized it was her husband. It took 1.5 hours to get a truck we had done online check-in for, which put us behind schedule. Go to Bonnyville if you have to, avoid this place at all costs.

Rating:

3.0

We were to return the truck during a time when the lot was open. the hours indicated that they should have been open, but there was no one there. After the truck was returned, we received a bill for gas since the tank was totally empty and I know that I had filled it to the same level as when picked up. It took some convincing to have the attendant believe me and actually check. She found out that the tank had been drilled and all the gas was taken and/or spilled. I requested a refund for the cost already invoiced. the issue was that I was billed without my knowledge. If I would not have been attentive to the receipt, I would have paid the bill and then probably had to fight harder for a refund after the fact. In my case, I fought the bill immediately, the attendant did find the issue and a refund was issued. This could have all been averted if I would have been notified about the pending invoice prior to charging it to my Credit card. I and many others do not like to have charges on our credit cards without authorization. I feel that this is bad business practice. Lastly, since the truck was not clean upon rental, I had to spend additional time and cost to clean a vehicle that I did not dirty to that degree. Road dust would have been quick to clean, but the level of accumulated dirt took much longer.

Rating:

5.0

Would highly recommend. Great staff and great service.

Rating:

5.0

very helpful and efficient. strongly recommend this place.

Rating:

5.0

Keep up the great work.

Rating:

4.0

Gentleman I dealt with was very kind, courteous and went out of his way to help me out of a tight scheduling situation. I truly appreciate his effort and would recommend this location to anyone. Thank you.

Rating:

1.0

Poorly managed. Rude. Not helpful at all.

Rating:

2.0

Bad experience with owner, take your cash and see you. No vehicle orientation, no contract talk. Vehicle was dirty, had to clean the windshield inside and out. Poorly maintained truck, lift gate very difficult to get closed. Bad uhaul experience.

Rating:

3.0

Clean the equipment before another use

Rating:

5.0

Call first and see if they are open. I completely forgot that some places took Monday the 19th day off for the funeral of Her Majesty Queen Elizabeth II. They do have a key drop box that you can put the key in and the process the drop off very quickly.

Rating:

4.0

While the location is ok, UHaul as a company is awful. The app/website is not user friendly and there’s always technical issues with it. The pick up time wouldn’t load correctly even after fixing it 3 times, so I had to call the location anyways to confirm. The satellite location barely works for dropping the truck back off. I also got notified 4 or 5 times to do the self check in after I had already done it. Also, why does UHaul charge for mileage when we have to pay for our own gas anyways? The flat rate should cover maintenance expenses on the trucks. Doesn’t make sense to me.

Rating:

5.0

Excellent customer and serviceman helped my issues to be resolved highly recommend.

Rating:

5.0

The person I dealt with was amazing.

Rating:

5.0

Our experience at Bee Safe storage was very positive. The staff was friendly, and helpful. They always responded to questions and requests quickly, and overall we are happy with their service.