All good, no complaints.Andre B.
Moving Truck Rental in Cold Lake, AB at Bee Safe Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cold Lake, AB T9M1C2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The system was down when we arrived and it took 45 min to have someone release the trailer remotely May want to have a back up system in placeMichael S.
I had the most frustrating experience using U-Haul, at no fault of this specific location. First, I booked 2 weeks in advance and still couldn't get the truck I ordered. Then, I get there and their system is down, so I have to use self check out. I'm told this can only be done on the app, so I have to use my data to download the app to my phone. When I try this, the app doesn't accept my location because the GPS doesn't match the pick up location. Apparently this is normal. The attendant calls head office and they say I have to use an internet browser. It still doesn't work. We call the head office back and they're finally able to check me out on their end, after lots of duplicate questions and wasted time. I feel bad for the other customer who was there before me, but getting a trailer, so self check out wasn't available. I sincerely hope he was able to get a trailer and your system didn't screw him over white he waited for the attendant to deal with me for half an hour, despite being first in line. There should absolutely be a manual paper procedure to check people out. This was ridiculous, and if I ever use U-Haul again, it will only be because I absolutely have to. Fix your system, fix your app, and fix your procedure!britini W.
Friendly staff, always willing to help out.Chad P.
I was booked for a pickup time when the facility wasn't even open yet. This delayed the move by almost an hour. I was unable to get the checkout to work even though the truck was returned well before the time allotted. The gentleman renting me the truck did not know how to do his job. All in all a terrible experience.,Stuart M.
We waited for over an hour to get the truck we had booked. It was ready to go but the computer system was the problem. Because of the company's problem we were the ones that lost out on our valuable time. This location was great and Bee Safe Self Storage wasn't at fault. He couldn't release the truck because of the systems problem. Not much support from his manager and head office. So UHaul didn't do well in customer service.Grant M.
The gentleman in the office was very helpful in assisting me in doing my reservation "pick up in a different location" and the return of the rented equipment in Cold Lake. I highly recommend this place.real B.
Very friendly and helpful customer service! Will definitely recommend this u-haul location.Bonnie F.
Some system problems caused some confusion. Other than that it was a pleasure to be in a place where the customer was placed first instead of being kicked around, which is now our new normal.john L.
Customer service was awesome. The guy who assisted me at bee safe self storage cold lake was amazing.gustine A.
Excellent gentleman willing to adapt to changing conditions of my rental. He saved me great inconvenience when others would likely not have cared. You are fortunate to be associated with him.Dwight T.
I have been using this location for rental multiple times and I am so happy withe the service. The person is super friendly.Alain L.
Nothing. The gentleman there was helpful and very nice. Laughed lots and the rate was really great Definitely would recommend my friends to use this location Thankwendy K.
exterior of truck was clean, however the interior passenger area was dusty and grimey, So we cleaned it. The box was not swept at all. Overall Allistair was a pleasure to deal with!Tijan P.
Uhaul was not able to provide me with the equipment requested. They double booked my rental and I had to forfeit my trailer. Computer systems caused me to spend an hour trying to pick up the trailer that was an hour and a half out of my way and had duct tape holding the trailer tail light in. Worst experience I have ever had with uhaul by farLuc D.
No changes are needed.robbie R.
Attendant should be versed in convertion of miles and kilometers.Grant N.
Called the location and discussed whether to was the equipment before returning. It was below -20 and the agent told me that. He would take care of it when it warmed up and that he didn't want it frozen. He told me where to back it in and assisted in disconnecting the unit. He was friendly and attentive.ed B.
As per my booking. U-Haul was suppose to have a unit in cold lake to pick up. They phoned and said after I confirmed booking, that a unit is unavailable for cold lake location. U-Haul says they have 24 hours to phone you to cancel. Really screwed my moving plans. Had to have a extra person to drive my truck to Cold Lake from Edmonton. I had to pay another rate for your screw up. if it wasn't for both places I spoke to personally, I would never rent from you guys at all. You should be able to book by phone or you guys need to seriously look at the booking on line. Terrible is my remark for short trucking me and booking online process. Hats off to both of the locations. This is all you have U-Haul.Rob P.
The attendant was not onsite during business hours proper milage on truck was not recorded copy of the truck walk threw and contract were not provided at time of rental then extra milage charges were attempted to be givin to me for your employee not doing her job properly. This is not the first time I've had a terrible experience at this location. the employee is absolutly terrible shes never there or if she is shes asleep and you still have to wait for her to get up to come assist you or there are extra charges attempted to be pushed to cover her shitty job of keeping proper records I would never recommend this location to anybody. I would strongly suggest you step in and do something as this give you a bad name as a company.Nicholas P.
Thank you U-Haul for flawless experienceHussein H.
Very good experienceMarc L.
Young girl at office was Most accommodating.??Don P.
We booked a 20x20 truck a month in advance. Not only did they have our equipment for us on the day we booked it on, they ended up offering us a truck almost half the size instead. It's by no fault of the workers at Bee Safe, but it was incredibly frustrating and made an already stressful move more stressful. What we could have done in one trip had to be done in three with the smaller truck.Mckinley C.