We were frustrated with the fact that both the time and location we requested was changed days after making our booking. Location change we didn't know about until we arrived at the location we requested and there was no truck. We then had to drive halfway across town to the new location. It was very frustrating!!!!Aaron B.
Customer Reviews for Belcanto Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people! Great experience 👍🏻Stephen P.
Everything was great! Friendly staff, good equipment. Thanks very much.Stephen P.
The first guy I talked to was very rude I also asked for a ball they didn't supply one .Glen M.
friendly customer serviceMorris P.
The staff running this location are excellent to deal with and I would highly recommend them to everyone.Jeffrey B.
Customer did not leave a comment.BRIAN J.
Customer did not leave a comment.Carrie B.
Customer did not leave a comment.NATALIE F.
Great people. Friendly, courteous 2 big thumbs upDarcey N.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.THOMAS P.
It would be nice if there was more in the Williams lake area to rent. We did get this one in PG earlier than what we reserved for. But it helped us not to be rushed to pack it up. But we were very happy with the service in PGRobert N.
Not organized at alljeffrey L.
The owner was friendly and so was his dog. Great experience picking up the machine.GEORGE P.
The gentleman was great to deal with and very helpful. Quick and easyMichael H.
Customer did not leave a comment.SHANE G.
I specifically asked for a ramp to load a refrigerator by myself and after 40 minutes that it took to do the contract, I found out the truck didn't have one. Not impressed, ruined my whole day!!!!NATASHA B.
Customer did not leave a comment.Grant S.
make sure the cargo area of the truck is inspected for spills of clear liquids and dirt/ greaseBlaine D.
Tiny lot for maneuvering/backing up, and the guy who usually handles returns wasn't there and staff still there weren't sure how to process a return. But, the lady was very helpful in figuring things out, helping me (a trailer newbie), backup the trailer, and we managed the unhitching together. Friendly staff, and they have a sweet old shop dog too!Shawn S.
Customer did not leave a comment.Brent P.
Customer did not leave a comment.Yvonne B.
Customer did not leave a comment.Tanya L.
There was blood in the truck .... Our order what changed to a smaller truck then originally reserved, making us have to do two trips with it costing us twice th milage....we reserved a dolly ..and got the wrong dolly... And the online way to get the key for the truck was alot more then expected... We are supposed to be contacted by someone in U-Haul to discuss the payment... As we don't want to pay for the dolly as the wrong one was put in the truck then what we originally ordered. Haven't heard from anyone yet.Kim S.
Customer did not leave a comment.Amber G.
Seems like a lot of duplication on paper work (Had to go through a lot of info I provided when I booked it) but that seemed to be a process issue or system issue. Other than that it was good. Guy was nice and helpful.TIM M.
Customer did not leave a comment.don H.
Customer did not leave a comment.Alexandre T.
Customer did not leave a comment.Ash N.
New dealer and still learning the process. He was a very friendly fellow.DAVID L.
Customer did not leave a comment.Cecilius V.